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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I always get really good deals on my glasses and they are good quality. I've shopped for glasses on this website for about two years now and I'm always satisfied!
Very easy site. Lots of frames to choose from. Will recommend it to all my friends & family...! The only thing wrong with this site, is that when you leave a review you have to type more then 100 characters in order for you to submit your review.
I only buy prescription eyewear here. Since discovering this site 4 years ago, it's changed my glasses world. I can get two or more pairs of glasses for the price of my co-pay one one pair anyplace else. The selection is so vast I have to apply filters to limit my scrolling. Love all the choices and frame colors! Get yourself some sunglasses here. They make prescription sunglasses too.
Pretty easy to use. I have to replace some my son broke and I have our prescription's saved but it wouldn't let me use them. I had to put it in again. Not that it was hard just thought saving them would make it easier.
Hello Stacy,
We would like to apologize for the trouble that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I've had two pairs where the arm snapped off, and a third pair scratched super badly when they got knocked off my face. Thought I would pay for the extra protective coating knowing I work with animals, but it didn't help. *shrugs*
Hello Sally,
We do apologize if you experienced bad frames before.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
The prices seem to be decent but when you offer a new customer a welcome code to buy from your site you would expect that code to be accepted. We will see how the rest of the process goes but not at impressed so far.
Hello Tim,
We do apologize if you were unable to apply your discount code on your order.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I wish I could get more than 6 per order. Not very happy with not being able to purchase only 6 in one order.
Hello Michele,
Thank you for you honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I LOVE Eyebuy Direct
They have everything you can want in great website features/ great quality crafted products/ great people customer help. The perfect collection of features and performance to form a team that is an action figure ballet work of art. Hugs... to all..
I've been a warby Parker fan for years. This site has glasses just as stylish and high quality for less money and more customizable options. Love love love!
Shop else where... I've bought glasses numerous times from this company since 5 of us wear glasses, it is usually a quick turn around, but this last time was the worse experience. I placed an order on the 15th of March and the manifest says it shipped on the 21st, but their website said still beveling. I could not get a straight answer as to where the glasses were and what was taking so long. They only response was if you do not get them by April 2nd let us know! I am embarrassed that I recommended this company to friends. I am just so frustrated. They offered no apologies or credit to my account for my frustration. And their loyalty rewards policy is a joke - especially since nothing covers lenses. No coupons work if the frames are on sale, and how many glasses can you possibly buy in a year that is worth using.
Hello Mary,
We really do apologize for all the troubles and hassle that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are willing to assist you. Kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
EyeBuyDirect has amazing prices and they are always running deals. This is the BEST place to shop for glasses!
LOVE! What's in a word? Well if we were defining Love, Eyebuydirect would be in there. I LOVE how fast I get new stylish glasses. I LOVE how I'm updated every step of the way. I LOVE that I can affordably update my style yearly and adjust the amount I pay based on the product I pick. I did have a pair break one time, I asked for a refund and I was promptly given directions to send them back. I did however fail to due so- and never got my fixed pair- but that was 100% on me.
I love every experience I've had so far and I believe I have ordered four times over the course of threeish years.
Cheap and great quality I'd definitely recommend and I'll be buying my glasses from this website from now on
Too difficult to order what you want. Not easily available through directions. Has a good idea and plenty of options but options are not organized to provide easy combinations.
Hello Ronald,
We would like to apologize for the troubles you experienced in browsing the website and placing your order.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Honestly the best place for quality lenses at a fraction of local prices. I have bought a total of 10 pairs for my myself and my family.
This is the swings pair I've bought off eye but direct and it's super easy and fun! The let you put I. Your prescription and let you try them on with the virtual try on center
Excellent customer service and great quality. I had to return my glasses a few times because I was having problems with my prescription. They were awesome and super patient with me! I just ordered 2 more pairs!!
Very easy to use website. Order came when expected good quality merchandise. Received updates as to where my order was located
I placed my order last month and now placing another order! The entire process is so simple and I didn't have to wait long to receive my purchase. I would recommend to anyone.
They have glasses lenses at a super reasonable price. They are cute. They are fairly sturdy (most of mine last a year or two) and the lenses do what they need to. Shipping takes a little while, but at this price, who cares.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Delcie,
Thank you for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!