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EyebuydirectReviews 14,544

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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New Jersey
1 review
0 helpful votes
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Happy customer
December 19, 2025

Browsing website, choosing options, checking out, receiving items, packaging, quality of glasses every thing was easy, high quality done with high standards. My five daughters and I have been using our glasses for at least 8 years or more now and glasses are still in brand new condition while traveling to libraries, college classrooms, coffeeshops vacations, etc

Date of experience: December 9, 2025
Florida
1 review
0 helpful votes
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Great service
December 19, 2025

Went on line called 800 number and was walked through the process seamlessly. Was contacted a couple days later that frames would not work with prescription and had to choose different frames. Called support and they suggested a similar frame and it was even cheaper than first. For the price I ordered two and the representative gave me a further discount.

Date of experience: December 9, 2025
Mississippi
1 review
0 helpful votes
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My 3rd purchase with Eyebuy and they are wonderful products and friendly phone staff if needed. My daughter is near sighted in one eye and I need blue light glasses. They always have a wide range of price stuff.

Date of experience: December 9, 2025
Oregon
1 review
0 helpful votes
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Very happy with my purchase and the price was outstanding.
December 18, 2025
Updated review

Excellent customer service who helped me get all the discounts available. There were so many choices to pick from and easy to order.

Date of experience: December 8, 2025

Great customer service, answered all my questions.
November 24, 2025
Previous review

The quality of eye care and price is very good.

Date of experience: November 14, 2025
Texas
1 review
0 helpful votes
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I love my collection of glasses
December 17, 2025

I've ordered at least 15 pairs of glasses over the last three years. I just like glasses and different colors different sizes and I've always had an unlimited amount of options here. They also have one of the biggest collections of large and xl frames that I've seen across different company's. I also literally get the most amount of compliments on my glasses when I order from here.

Date of experience: December 7, 2025
Missouri
1 review
0 helpful votes
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Good, but not Great
December 17, 2025

Good glasses! But the materials for less expensive glasses don't hold up as well as they should i feel. This is the second time ive had a pair of glasses snap on me, and i'm assuming it's the plastic not being able to keep up with the wear and tear and cleaning routine i use. I do really love my glasses though and hope maybe bringing light will help?

Date of experience: November 20, 2025
Michigan
1 review
0 helpful votes
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Prescription wrong
December 16, 2025

I received my glasses and wore them for a couple of days. I had a headache after wearing while driving. And I could not seem to focus them while reading. Returned, waiting for refund.

Date of experience: November 17, 2025
Nebraska
1 review
0 helpful votes
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Cheap
December 15, 2025

Some glasses I've ordered from here are more sturdy than others but I ordered two pairs and one pair literally broke like a week after I bought them. I I emailed eyebuydirect and never heard back. Upsetting.

Date of experience: October 9, 2025
Oklahoma
1 review
0 helpful votes
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I tried to re-order a pair of glasses from an old order. Unfortunately, they were out of the frame color that I'd previously ordered. The same frames were available still, but I needed to just change to one of the colors still available. Unfortunately, the on-line re-order process isn't smart enough to create a nice copy of the order, and just allow easy selection of a frame color that's available. SO, I had to completely create a new order, trying to remember all of the other details that worked well from my previous order. Worked-out fine (I think/hope), but definitely something that could be improved upon.

Date of experience: December 5, 2025
Arizona
1 review
0 helpful votes
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Consistent
December 15, 2025

I've been using EBD for over 9 years +.
The key is measuring your existing frames and use that as your guide for your purchases.
When I get compliments on my frames I always tell them the website or to download the app to check out the various selections.

Date of experience: December 5, 2025
Georgia
1 review
0 helpful votes
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Best vision he has experienced!
December 15, 2025

I ordered for my boyfriend. There was a delay getting them. I called 2 c if I could pay 2 have them overnight. They told me no. However I received them in the mail 2 days later! Thank u! He says out of 4 times the same script has been filled, the 1 time we had EBD craft them, his vision is the best he has experienced! =)

Date of experience: October 2, 2025
Hawaii
1 review
0 helpful votes
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Affordable and Easy to Order
December 15, 2025

Choosing frames is so easy with the ability to "try on" glasses though my camera or with a picture. With my prescription in hand (or pulled from my insurance carrier), ordering is so easy. Best part is the affordability!

Date of experience: December 5, 2025
Massachusetts
1 review
0 helpful votes
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Called the 800 number but they could not find my insurance to apply to the order. I gave my Member ID but there were not able to find it so I can apply it.

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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5 Stars All Around
December 15, 2025

I've been a loyal EBD customer for a decade! I love the quality and wide range of their styles and most of all the affordability. So easy to switch up my style!

Date of experience: December 5, 2025
Pennsylvania
1 review
0 helpful votes
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Always great!
December 15, 2025

The variety of frames, quality, prices, and lens choices couldn't be better! I recommend eyebuydirect to everyone who needs glasses. I also appreciate how easy the website is to navigate and the amazing sales that you have.

Date of experience: December 5, 2025
Massachusetts
1 review
0 helpful votes
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A decade later
December 14, 2025

I buy glasses every few years until they fall apart. Eyebuy has been my go-to for a decade. Literally I bought my first pair in 2015 and I just purchased my latest in 2025. I just wish the Denny was still made in tortoise. The Denny might be greatest bang for your buck glasses ever made. Very affordable. Lightweight. Not too big, not too small. Great with black or brown photochromics. At least they still have the black frames. Check em out. I'm trying Ray-bans this time so I'll see what the high life feels like!

Date of experience: December 4, 2025
California
1 review
0 helpful votes
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Problem with using venmo and paypal..
December 14, 2025

I went to use either of those sites to pay and it always brings me back to eyebuydirect and says, "Your shopping cart has been updated, please refresh the page before checking out." now it looks like my credit card was charged 3 times but they all came through at once..

Date of experience: December 4, 2025
Ohio
1 review
0 helpful votes
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Previous purchase
December 14, 2025

I have bought multiple pairs of glasses from this site! My son didn't have his last pair for a month and they broke! I turned in a claim and it was never responded to or fixed! He needs glasses so I just bought another cheaper pair!

Date of experience: November 28, 2025
Virginia
1 review
0 helpful votes
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Great selections and easy returns
December 14, 2025

Easy ordering at the comfort of your home and easy returns. Online try on may not look as in real life but can easily return if not a good fit so no worries.

Date of experience: May 13, 2024
Maryland
1 review
0 helpful votes
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Great Pricing and Great Products
December 14, 2025

I have been ordering from EyeBuy Direct for more than 5 years. I always get what I ordered in a reasonable time frame. Their products are half the price of the eye doctor's.

Date of experience: December 4, 2025