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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have found every style or color or fashion pair of eyeglasses I've needed for last 6 years! Quality is the same as any leading frames I've ever purchased- don't waste your money overpaying for good glasses - buy here! I will!
When i was young i was always confused why glasses cost hundreds of dollars, considering they're mostly just plastic and cheap materials.
The rise of internet glasses shopping is life changing. No more anxiety about glasses breaking and not being able to afford a new pair for $300. No more having just one pair that i'll have to wear for 3+ years.
I've shopped around on a bunch of different websites, Eyebuydirect is my fav. I prefer them over Zenni (or warby parker, which imo kinda sucks).
10/10 will come here every time.
I always enjoy buying from this website! Their customer service is great and I love the options for kids frames!
Will use again, easy to use, prices are excellent and a lot of frames to choose from. Ordered two pairs one for a spare.
I love the ease of ordering online and the try-on feature. I had some glitches while ordering on my iPhone and had to go home to my laptop to complete my purchase. This was not the case the first time I ordered back in July. Chat was not available, so I had to email my questions. It took several days of back and forth to figure out I wouldn't be able to use the iPhone this go around. Also, I received several coupon codes "Just for You" encouraging me to complete my purchase during this time, but none of them worked with the item in my cart.
Super easy and customer friendly. Has great customer service and very high quality products. Definitely will continue to order from this site.
Decided I needed more than $1.00 sunglasses this summer. Yes, truly I have been using $1 sunglasses!
Shopping here for glasses from now on i like options and these are affordable and chic and ill have many options now!
Just ordered my 4th pair. The only problem I've had is that some of my frames broke, but they were replaced, no questions asked, just had to send a picture of the glasses. Hopefully the ones I ordered today are a little stronger, but I have always been very happy with their service and assistance through the chat line.
I spent forever picking glasses that I actually like then my welcome coupon code did not even work because the whole website is on sale.
When you are a brand new customer you really should honor the coupon even if your glasses are on sale. Such a waste of time.
Hello Lia,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I greatly prefer to do most of my shopping on line, especially for eye glasses. This site has a good selection of frames at very good prices. I had hoped for better prices on the lens, but I'm sure this site is probably no more expensive than other stores or sites for the lens options I want. All in all I've been very happy with my experience with Eye Buy Direct.
I tell so many people about Eye Buy Direct! I tell them the prices are very inexpensive and the website is really easy to navigate!
I have bought all my glasses thru this site for at least the last ten years. I only had one problem with the glasses and it was my own fault. I had forgotten to include the - sign on one of my lens prescriptions. I sent them back with the correct prescription and they were returned fixed in about a week after they received them.
This is my second time buying from EyeBuyDirect and I will never ever go to any one else for glasses again!
These glasses are stylish, comfortable, amazing, and CHEAP! I used to buy glasses right from the eye doctor and for the price of my old glasses I could have just gotten 8 of them from here instead.
I ordered my first pair of glasses and I can't say enough about how easy it was! So excited to get them and wear them... so much cheaper than getting them from the eye doctor too! So happy I found EyeBuy Direct!
Stylish, comfortable glasses with affordable lenses. I visit an optometrist every few years to keep my script updated, but since eyebuydirect exists I will always order my frames & lenses from them. Cannot stress how affordable these glasses are, and since they last quite some time I can even switch out my frames to match my eyes (or my outfits^.^)
I love that the selection is very fresh and update to date with styles and trends and there's not thousands of glasses that you have to look through before finding a pair you really love.
I love each pair I've purchased! They even replaced two pairs that the post office lost! I can't say how much i enjoy using EBD.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terri,
Thank you for your honest review. We totally understand your concern about the discount codes not being applied and we do apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!