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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have been needing a pair of
Glasses for over a year. My partner told me about this website and i was skeptical. However,
As long as you know your prescription, ordering is very easy! Definitely recommend this site
To everyone.
I've ordered 5 pairs and truly you get what you pay for. The cheaper ones feel like less quality but look really good, they are a great buy for my teenager who will either break them or misplace them.
The "pricier" ones are awesome quality! Even those are still very reasonably priced.
Great customer service as well!
I have ordered many times and am never disappointed. They're frames are fantastic and I never feel bad if they get lost or my son breaks them. I love this business and am a forever customer!
THIS WILL BE MY 4TH TIME ORDERING FROM THIS SITE AND I JUST LOVE IT I CAN'T WAIT THE GET MY NEW TRENDY PAIR
Hi, To update, EyeBuyDirect team contacted me. The issue was a misunderstanding and mistake in processing the replacement items. They helped to find the best solution and replaced the pairs. Happy with the replacement and their service. Thanks.
Warranty is fraud. They will charge three or four times more for the replacement. They keep giving reasons that the original lens does not exist and you need to upgrade and it is few hundred bucks. Also, almost all frames we bought broke after few months of use. Bad quality. Do not trust them and waste your money thinking you are paying less. Over time, you will pay much more to these guys.
Your the only business I would ever buy glasses from. You're always dynamite. Compared to brick and mortars that rip us off. You're a god send.
The ordering of glasses cannot get any easier. I have not gotten the glasses yet, so I can't comment on them but the website is easy to navigate and choose. I'll try to update when the glasses arrive.
I needed some glasses, but my prescription was 2 years and 4 days old, which was just over the 2 year limit permitted for it to be valid. So, I hopped on this site and got a pair of glasses for $25. I was very happy, until I misplaced them at a night club. So I just bought 7 pairs of glasses for the price of 1 at my clinic.
I can't how happy I am, these glasses are great, arrive quickly, and are tailored to my specific needs. If you lose them, no big deal because you can buy a new pair of prescription glasses for $20... It's so much better than any alternative at least in the USA.
Their site is very user friendly and I got a great deal on some glasses I have been looking to get for a while! I've never had glasses before, so their try on feature really helped me visualize what certain frames would look like in my face shape!
Love how the glasses are made and love that I can see them on me befor I buy them. I love how my glasses came in a hard box so the glasses did not get any scratches or brakes.
Unfortunately Eyebuydirect doesn't really provides a customer friendly shipping method for customers out uf US or Canada. I wanted to purchaise 7 items for my boyfriend and me but first of all it was not possible to purchase 7 items at one time. So their suggestion was to order 2 packages. But shipping fee was 57 $! I texted them several times to ask why shipping costs are so immensly high but they couldn't really get me an answer. They said for my destination it should be 29.90 or something. But well... it wasn't. So I really recommend ordering elsewhere...
Don't have one yet not till after I receive my glasses I can't give a review on something I haven't experienced yet
Great quality at a great price... this is the only place that I buy my glasses and I have never been disappointed... also great shipping. Thank you for helping me see the beauty of the world!
So easy to use web site, I will recommend to all friends and relatives who wear prescription glasses. Prices are unbeatable.
This is my third visit to EyeBuyDirect. Tough to beat the prices. Tough to beat the selection. Tough to beat the ease of use of their website in placing an order. Those not getting discounts because of "codes not working" or some other reason, are what appears to me to be an inept computer/internet user. I always get more discounts than I expect. This is the place to get your glasses!
I ordered a pair of glasses a couple months ago and decided to order more for variety :) very affordable and good quality products
I have used this company three times and have enjoyed the experience each time. They are fast and eager to ensure your glasses work for you.
Wow, so easy to use. I learned so much about my eye's all those crazy numbers + and - what they mean. Very impressive site with amazing prices! Can't wait to get my glasses I just ordered them tonight. Thank you
Website made ordering very easy. The selections offered were great - lots to choose from. Looking forward to receiving the glasses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sally,
We totally understand your concern about the shipping fee and we really do apologize for this.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!