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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Ohio
1 review
0 helpful votes
Follow Gary D.
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This is my third order from EyeBuyDirect. I had one pair of glasses that broke two weeks after I bought them, but these folks took care of my replacements very quickly! I would recommend them to everyone.

Date of experience: April 18, 2019
Alabama
1 review
0 helpful votes
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Giiiiirrrrl. If you're on a budget and need some glasses, this is the site for you honey! I love this site. Would definitely recommend this to anyone needing some prescription glasses or even for style! Whatever you need them for, they have it!

Date of experience: April 18, 2019
Portugal
1 review
0 helpful votes
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On my prescription have long and near site measurements am still not clear how you enter these details when ordering progressive glasses

Date of experience: April 18, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Myles,

We would like to apologize for the trouble you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Rhode Island
1 review
0 helpful votes
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Too many clicks!
April 20, 2019

The web site is very balky. At first I thought it was because I have an iMac and use safari browser but this recent order was placed with Crome and I had to 'page back' after every selection because the screen would always return to the home page. A real PITA if you get my point.
Otherwise, I hope to be very satisfied with my new computer glasses:-)

Date of experience: April 18, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Barry,

Thank you for your honest review. We do apologize for the hassle you experienced while browsing the website.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

North Carolina
1 review
0 helpful votes
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Selections are easy to see and the "try on" feature is excellent. The prices are very good. My complaint would be that time is spent in selection of the frame and then the lens options are not all available, especially the photo lenses. I put the filters in for the frames, as well as my prescription, but when I selected a frame it said the prescription would not fit. If it is in the filter, then it should be correct when selected.

Date of experience: April 17, 2019
Wisconsin
1 review
0 helpful votes
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At least a dz pair over the last 5 years... all broken frames they replaced a couple but too much hassle trying to under the out of country sales $#*!.

Date of experience: April 17, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Donald,

We totally understand your concern about the quality of the frames and our customer service.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Nevada
1 review
0 helpful votes
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Love my glasses!
April 19, 2019

I always get great compliments on all the glasses I get from eyebuydirect. It makes me so good about myself. And the prices are fantastic! Thank you!

Date of experience: April 17, 2019
Massachusetts
1 review
0 helpful votes
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Very nice frames. A great price and they fit great. I have bought a few glasses from here and I love that you're able to try them on with a picture..

Date of experience: April 17, 2019
Michigan
1 review
0 helpful votes
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This is the best way to get your eyeglasses and a reasonable price and so fast and professional. I love there products. Give them a try.

Date of experience: April 16, 2019
Virginia
1 review
0 helpful votes
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Good and cheap.
April 18, 2019

Customer service reply sucks. They take for ever and if you contact them to cancel an order you JUST placed, cross your fingers they get back to you in time.

Date of experience: April 16, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi A,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We totally understand your concern about our customer service and we do apologize if you had a bad experience.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Pennsylvania
1 review
0 helpful votes
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First Time Buyer
April 17, 2019

Easy and Efficient process. Cant wait to receive my new glasses. Much better shopping experience than the local eyeware shops. Learned a lot about the process.

Date of experience: April 15, 2019
Texas
1 review
0 helpful votes
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So I got this awesome promo via email. Tried to use it and got an expired rejection. This is the second time I've had a disappointing experience with eyebuy direct. I probably won't use them again.

Date of experience: April 15, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Melanie,

We really do apologize if you were unable to use the discount that was provided to you.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

To be assisted, kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Utah
1 review
0 helpful votes
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I love Eye Buy!
April 17, 2019

Ever since I found out about Eye Buy Direct, I have saved SO MUCH MONEY on prescription glasses. I have a regular pair for distance, a pair with blue light protection because I sit at a computer all day, and I just purchased prescription sunglasses today that I can't wait to get in the mail! I tell everyone about Eye Buy!

Date of experience: April 15, 2019
California
1 review
0 helpful votes
Follow Hugo L.
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This site is amazing and affordable, especially if you don't have insurance within the US! Got them in around a week and they have lots of variety in their frames! Just make sure to pick out the right measurements for your pair!

Date of experience: April 14, 2019
Florida
1 review
0 helpful votes
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I've worn glasses my whole life and never broken a frame... yet I broke the frame I bought from EyeBuyDirect in 3 different places within the first 6 months of having them. Oh and the lenses weren't aligned properly to begin with. If you're reading this buy from a different online discount store!

Date of experience: April 13, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Chris,

We really do apologize if you have experienced bad frames before.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

New Mexico
1 review
0 helpful votes
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I've bought several pairs of glasses from Eye Buy Direct they were great. I even referred my hygienist the other day I told her how much she could save.

Date of experience: April 12, 2019
Oklahoma
3 reviews
0 helpful votes
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Love the prices
April 14, 2019

Could use more color choices in some of the more popular frames. Overall a good experience though, plenty of frames & styles to choose. Website is user-friendly and the Try On' feature works well.

Date of experience: April 12, 2019
Florida
1 review
0 helpful votes
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I bought some glasses and they were pretty good quality but everything was made out of plastic and they broke easily

Date of experience: April 11, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Derek,

We do apologize if you have experienced bad frames before.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

California
1 review
0 helpful votes
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Greatly helpful when on a budget but much more difficult to fit certain prescriptions. Had a little trouble fiding frames that fit my prescription.

Date of experience: April 11, 2019
Arizona
1 review
2 helpful votes
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PERFECTLY EASY
April 11, 2019

THE BEST WAY TO PURCHASE EYEGLASSES IS WITH EYEBUYDIRECT. THE PRICES ARE PERFECT AND THE ORDERING PROCESS IS VERY USER FRIENDLY. I WILL BUY ALL OF MY VISION NEEDS HERE. I WILL DEFINATELY RECOMMEND TO ALL OF MY FRIENDS AND FAMILY!

Date of experience: April 11, 2019