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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have previously purchased 2 pair of prescription glasses from this site and I am absolutely satisfied with the product. I am now looking at purchasing a pair of prescription sunglasses. I am soo thankful for EyeBuyDirect.
I've bought several pairs of glasses through EyeBuyDirect and always had a good experience. I like the variety and it's been easy to return glasses when I needed to as well.
It takes longer than 2 weeks just to get the glasses I'm still waiting on mine and it's been over 2 weeks
Lost job and with that my insurance. Everyone in my family wear glasses. This site is a lifesaver. May kids is able to get new glasses. Thank you EyeBuyDirect
Buying from EyeBuyDirect is a wonderful experience! I love all the frames that I purchased! Quality and elegance.
Tried other online sites for prescription eye wear and and EyeBuyDirect is by far the best that I have found. Highly recommend!
Frame selection and sizes are very good! The glasses hold up very well after 2 years of wearing. The customer support is excellent! And, they always have the best prices with the offers I get from them in my e mail. I just ordered my 7th pair!
I love your prices and selection of styles but these glasses just do not hold up. I'm on my third pair in a year. First pair lost an arm, screw still intact. The second pair had a random crack in the bottom of the rim and the lenses popped out. For the price I'll continue to order because my insurance covers it, but if I was paying out of pocket I would not purchase from here.
Hello E,
We apologize if you have experienced bad frames before.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Sooooo much cheaper to buy prescription glasses and sunglasses on EyeBuyDirect than at an eye glasses store. I saved over $300 this year as opposed to buying glasses and sunglasses 2 years ago.
They were great to work with, at the beginning.
I need to return glasses. I did not like the style and the prescription was not correct.
They said, in an email, i could have a one time replacement. They never informed me that it was a replacement OR return.
So i replaced. After sending them a picture of my prescription my new glasses prescription was still not right.
I simply wanted to return. They told me i had lost my chance in returning as i had already replaced.
If i knew it was one or the other i would of returned.
Now i am out 90$
Unless if you think you'll LOVE the style i would never buy from them again.
Hello Kelli,
We really do apologize for the experience you had with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I ordered a pair of glasses (black with silver metal) it showed up and it was blavk with gold metal. I called and explained that the photo on their site showed silver metal. They blamed it on my computer screen. I picked out a different pair with the representative on the line and they assured me that it had silver metal. I need these glasses for my daughters wedding in 4 days. They showed up today and they had glod metal.
They had the gall to ask me if I was sure it was gold. They then told me that they cant guarantee what color the metal will be on a pair of glasses. The representative today (when I asked what they were going to do to compensate me for their mistake and that I was relying on them to get the glasses that I wanted/needed for my daughters wedding) told me he couldn't authorize compensation. I asked to speak to his supervisor then. He then said he could offer me 30% off on my next purchase and (despite just telling me he can't guarantee any color) that he would make sure Igot the color I wanted. Horrible service. To have them LIE to me or anyone is an outrage!
Hello BJ,
We totally understand how you feel and we do apologize for all the trouble and hassle you experienced.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I just chose a frame; typed in my prescription; and I placed my order. It was that easy, and the price was good.
I only buy my glasses on this site and there are so many stylish options that I buy some new ones anytime they have a good sell! Every pair ive bought have been quality and comfortable!
This is my first time ordering glasses and I can't wait! There was so many cute choices! I like how you have the option to upload a photo to try the glasses on before buying.
Good prices! I found glasses for me and my child.
Hopefully yo receive more discounts cuopons.
Many options for my budget
The website is easy to use, but the try on option could use some work. It's just not a very accurate representation of what the glasses actually look like on.
Hello Jecca,
We do apologize for the trouble you experienced while using the Try On feature.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I had a couple questions which were answered by live chat, promptly. Then had a question about a previous order in which I made a mistake on the prescription. The customer service person made it "right" for me, even though I was the one who made the mistake on the prescription. Love this company!
Great feature to try it on, i didn't notice that they offer a 14-day return policy.
I went with warby parker 5's try ons but when comparing the prices. EyeBuyDirect was by far affordable and had basically the same frames.
Easy Quick and cheap hope everything goes as promised If so will do more business with these people Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
We really do apologize if you still do not have your glasses.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!