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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have tryed online glasses in the past but eyebuydirect.com is by far the best! Glasses are perfect every time!
I always return to eyebuydirect, they have a great selection at very reasonable prices. I've bought at least 10 pairs so far.
I will never go back to purchasing expensive eye ear again! Last year I made a HUGE mistake in purchasing eye wear with the company that did my eye exam. Unfortunately, after spending way too much for the glasses and taking them back to be adjusted, I still could not wear them! Money thrown down the drain. What's worse is I KNEW BETTER! I already had purchased eye wear through Eye Buy Direct and they were Great! Thank you Eye Buy Direct for Great eye wear and Great Prices! Signing off as: Too embarrassed to tell you how much money I spent on eye wear I can't even wear!
Easy to navigate site. Good selection of glasses and the try on is good for trying on the glasses before you buy.
Navigation was effective in leading me to the frames I was looking for. The try on feature was easy to manage. The models showed the glasses well. The prices were very reasonable. I'd just left a Vision Pro after an eye exam, and their selection, even the expensive stuff, was so drab and boring, it looked like they'd looted an old drug store. I had a certain set of frames in mind and I found them here quickly, and at half the cost.
I only shopped online here for about 10 minutes. Need a pair of cheap glasses ASAP. That's all it took to find a seemingly trendy decent looking pair that I just checked out at $21!! So pumped! Real review to follow!
Site easy fast and anyone could order glasses from here with ease my first time so as for quality and how fast they are we will have to wait and see to be continued...
I've been using EyeBuyDirect for now 10 years. I absolutely love it! The only thing I wish they did is have some of the older version of the frames. There are frames that I'm in love with, but no longer exist.
Prescription in hand and prepared for a bit of a drag, I had checked many other sites without luck. Here I found what I wanted quickly and was able to complete the process in about ten minutes. I am hoping that the wait will be quick. Great site and easy to navnavigate
I am hooked on this website for glasses. I buy them like shoes because they are so affordable and fashionable. The quality is great.
Their website is easy to use and fast. I love being able download my picture to try on whatever frames I want. The frames are good quality and inexpensive. I also like getting a variety of different colors without braking the bank!
Ive been buying my glasses from EBD since high school and im 25 now. Ive always gpt great product and wont buy my glasses anywhere else. Plus the one time something went wrong their customers service was fantastic and even help me apply a coupon that i had missed during my order.
The photo app that lets you see how the glasses will look kept distorting but 1/3 cost of storefront.
The site is easy to use and intuitive. The glasses are all nice and stylish, not to mention the very low prices. I am excited to recieve my glasses and will post a review when I try them out.
Son muy responsable respuesta rápido por alguna duda te ayudan son muy profesionales en verdad es un placer comprar mi lentes en este sitio me encanta
If I ever have a problem they take care of it quickly, and shipping is always faster than what they say. I would highly recommend this company.
Very easy to order great website great prices great selection of styles always weary about buying online i cant wait to get them in the post i read the reviews i hope that these will last me a long time and that the prescription is correct
EyeBuyDirect offers an easy way to choose from a vast selection of glasses. I like the fact that you can try on each pair virtually until you feel comfortable with your choice. Added to the comfort of shopping at home for your glasses, the prices are GREAT! What a far cry from the high prices in the retail stores. Can't wait to get my first pair!
While shopping for the glasses, the website was very user friendly in finding the right sizes, and the right style with the bar that allows you to narrow the search results. Very simple to use, not to mention that the prices were competitive compared to some other sites.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Jason,
We would like to apologize for the trouble you experienced while using the Try On feature.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!