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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Ohio
1 review
0 helpful votes
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Excellent company!
April 30, 2019

I have tryed online glasses in the past but eyebuydirect.com is by far the best! Glasses are perfect every time!

Date of experience: April 30, 2019
Ohio
1 review
0 helpful votes
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I always return to eyebuydirect, they have a great selection at very reasonable prices. I've bought at least 10 pairs so far.

Date of experience: April 30, 2019
Michigan
1 review
0 helpful votes
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I will never go back to purchasing expensive eye ear again! Last year I made a HUGE mistake in purchasing eye wear with the company that did my eye exam. Unfortunately, after spending way too much for the glasses and taking them back to be adjusted, I still could not wear them! Money thrown down the drain. What's worse is I KNEW BETTER! I already had purchased eye wear through Eye Buy Direct and they were Great! Thank you Eye Buy Direct for Great eye wear and Great Prices! Signing off as: Too embarrassed to tell you how much money I spent on eye wear I can't even wear!

Date of experience: April 30, 2019
New York
1 review
0 helpful votes
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Quick
April 30, 2019

Easy to navigate site. Good selection of glasses and the try on is good for trying on the glasses before you buy.

Date of experience: April 30, 2019
California
1 review
0 helpful votes
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Really go
April 30, 2019

I need to see and use the glasses, to make a last comment.
I order but not know what is a good or bad product i go to receive.
Is a blind buy...

Date of experience: April 29, 2019
Minnesota
1 review
0 helpful votes
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Nice Website
April 29, 2019

Navigation was effective in leading me to the frames I was looking for. The try on feature was easy to manage. The models showed the glasses well. The prices were very reasonable. I'd just left a Vision Pro after an eye exam, and their selection, even the expensive stuff, was so drab and boring, it looked like they'd looted an old drug store. I had a certain set of frames in mind and I found them here quickly, and at half the cost.

Date of experience: April 29, 2019
Andi P.
Ohio
1 review
0 helpful votes
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Stay Tuned!
April 29, 2019

I only shopped online here for about 10 minutes. Need a pair of cheap glasses ASAP. That's all it took to find a seemingly trendy decent looking pair that I just checked out at $21!! So pumped! Real review to follow!

Date of experience: April 29, 2019
California
1 review
1 helpful vote
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Wonderful
April 29, 2019

Site easy fast and anyone could order glasses from here with ease my first time so as for quality and how fast they are we will have to wait and see to be continued...

Date of experience: April 28, 2019
Washington
1 review
0 helpful votes
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I've been using EyeBuyDirect for now 10 years. I absolutely love it! The only thing I wish they did is have some of the older version of the frames. There are frames that I'm in love with, but no longer exist.

Date of experience: April 28, 2019
Michigan
1 review
0 helpful votes
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Ordering is a breeze
April 28, 2019

Prescription in hand and prepared for a bit of a drag, I had checked many other sites without luck. Here I found what I wanted quickly and was able to complete the process in about ten minutes. I am hoping that the wait will be quick. Great site and easy to navnavigate

Date of experience: April 28, 2019
Ohio
1 review
0 helpful votes
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I am hooked on this website for glasses. I buy them like shoes because they are so affordable and fashionable. The quality is great.

Date of experience: April 28, 2019
Arizona
1 review
0 helpful votes
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Fast and easy!
April 28, 2019

Their website is easy to use and fast. I love being able download my picture to try on whatever frames I want. The frames are good quality and inexpensive. I also like getting a variety of different colors without braking the bank!

Date of experience: April 28, 2019
Illinois
1 review
0 helpful votes
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Fan for Years
April 28, 2019

Ive been buying my glasses from EBD since high school and im 25 now. Ive always gpt great product and wont buy my glasses anywhere else. Plus the one time something went wrong their customers service was fantastic and even help me apply a coupon that i had missed during my order.

Date of experience: April 28, 2019
New Hampshire
1 review
1 helpful vote
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The photo app that lets you see how the glasses will look kept distorting but 1/3 cost of storefront.

Date of experience: April 27, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Jason,

We would like to apologize for the trouble you experienced while using the Try On feature.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Georgia
1 review
0 helpful votes
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The site is easy to use and intuitive. The glasses are all nice and stylish, not to mention the very low prices. I am excited to recieve my glasses and will post a review when I try them out.

Date of experience: April 26, 2019
Florida
1 review
0 helpful votes
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Son muy responsable respuesta rápido por alguna duda te ayudan son muy profesionales en verdad es un placer comprar mi lentes en este sitio me encanta

Date of experience: April 25, 2019
Florida
1 review
0 helpful votes
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Love the prices
April 27, 2019

If I ever have a problem they take care of it quickly, and shipping is always faster than what they say. I would highly recommend this company.

Date of experience: April 25, 2019
Colorado
1 review
0 helpful votes
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Buy EyeDirect
April 27, 2019

Very easy to order great website great prices great selection of styles always weary about buying online i cant wait to get them in the post i read the reviews i hope that these will last me a long time and that the prescription is correct

Date of experience: April 25, 2019
New York
2 reviews
0 helpful votes
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EyeBuyDirect offers an easy way to choose from a vast selection of glasses. I like the fact that you can try on each pair virtually until you feel comfortable with your choice. Added to the comfort of shopping at home for your glasses, the prices are GREAT! What a far cry from the high prices in the retail stores. Can't wait to get my first pair!

Date of experience: April 24, 2019
Maryland
1 review
1 helpful vote
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While shopping for the glasses, the website was very user friendly in finding the right sizes, and the right style with the bar that allows you to narrow the search results. Very simple to use, not to mention that the prices were competitive compared to some other sites.

Date of experience: April 24, 2019