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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Tennessee
3 reviews
0 helpful votes
Follow Hailey M.
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I don't like that when I ordered two pairs of glasses I could get the $6 lenses for the first pair but was forced to get the $18 lenses for my second pair. It doesn't make sense as to why I couldn't get the $6 lenses twice, and not everyone has the money to get the more expensive lenses. That's why I came to this site in the first place. Also both previous pairs I have bought from here broke in a short amount of time.

Date of experience: May 7, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Hailey,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

New Mexico
1 review
0 helpful votes
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OK
May 7, 2019

I visited with two reps. The first gentleman was difficult to understand, a heavy accent and he spoke softly. He was a bit confusing. The second rep was pretty helpful. They were ok but certainly not great customer service. I felt the price was decent yet the next day I noticed that they started running an ad for the second pair free. I was charged for two pair. Timing is everything!

Date of experience: May 7, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello John,

We understand your concern about our customer service.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Washington
1 review
0 helpful votes
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Super easy!
May 7, 2019

Shopping with eye buy direct is always a breeze! My husband and I can't wait to get our new glasses!

Date of experience: May 6, 2019
Texas
1 review
0 helpful votes
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Let me just start by saying I'm never spending $200+ on glasses anywhere again. The last pair I bought before trying eyebuydirect were around $400. I was dreading getting new ones but really needed some when I kept wearing glasses with 1 stem for like a month. My husband found this website and I know where I'm getting my glasses from now on! Got 2 pairs (the same pair x2) for $90 together even including shipping!

Date of experience: May 6, 2019
Texas
2 reviews
0 helpful votes
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The prices were good with a strong eye prescription for glasses never gotten a pair of glasses under $500.00 before and I got 2 pair under $150.00 it was the great can't wait to get them

Date of experience: May 5, 2019
Minnesota
1 review
0 helpful votes
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Cheapest and cutest prescription glasses I've ever had. Got the cheapest features for all of my glasses and they don't look cheap at all.

Date of experience: May 5, 2019
DO
1 review
0 helpful votes
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Great product
May 6, 2019

For the last few years now. I buy all our prescription glasses to this website... and we are happy everytime we received our glasses... and you know we don't have a lot of money to put on our glasses so. We are greatfull to have EyeByeDirect

Date of experience: May 5, 2019
Germany
1 review
0 helpful votes
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I've been a loyal customer since 2015, and I have never received anything less than spectacular quality.

Date of experience: May 5, 2019
Oregon
1 review
0 helpful votes
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Easy
May 6, 2019

Ordered glasses two years ago & was very happy, so now ordering another pair since my prescription has changed

Date of experience: May 4, 2019
Rhode Island
1 review
0 helpful votes
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Love love love!
May 6, 2019

I've bought several glasses from EyeBuy Direct and I have to say that I'm in love with the awesome quality and low prices.

Date of experience: May 4, 2019
Georgia
1 review
0 helpful votes
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Easy to navigate - easy to fill in perscription- saved me $150.00 over what I would have paid at a big box discount store. Like the trendy and quality frames they carry and I get lots of compliments.

Date of experience: May 4, 2019
Malta
1 review
0 helpful votes
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Happy
May 6, 2019

Very good service and model glasses but shipping is more expensive than the glasses themselves! Not worth it to by one model only at one time.

Date of experience: May 4, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello David,

We totally understand your concern about the shipping fee.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Arizona
1 review
0 helpful votes
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Customer
May 5, 2019

I appreciate this service. It suits me very well.
I enjoy being able to shop for glasses in my home, saving money to is always a bonus.

Date of experience: May 3, 2019
Utah
1 review
0 helpful votes
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I have bought 3 or 4 pairs of glasses form here (and just ordered another). Very pleased. Sometimes I find my glasses change shape, but I'm starting to think it's just because the glasses come (nearly) perfectly symmetrical, but I know my head is not. So it's probably my head bending the frames and stuff, not the glasses being faulty.

I also am kind of hard on my glasses and am not good about putting them in a case or anything. I think the quality matches the pricing. I'd still rather go through a few pairs of $25-$35 online glasses and have a variety to choose from, then to pay $120+ for a single pair at the eyeglass stores.

Date of experience: May 3, 2019
Georgia
1 review
0 helpful votes
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Was hesitant to purchase from an online retailer but was very happy with my order on Eyebuydirect.com. I was able to get 3 pairs of glasses for just over $100! I was worried the lenses might be kind of thick but my worries were for nothing. Now I know they are quality retailer going to grab some prescription sunglasses as well.

Date of experience: May 3, 2019
Virginia
1 review
0 helpful votes
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Opened up on my mobile device and was offered discount code. Also agreed to sign up for texts and received a discount code tried the first code - sorry won't work. Frames are on sale. Tried the second code - sorry first time orders only. Very frustrating.

Date of experience: May 2, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Owen,

We really do apologize if you were unable to apply a discount code to your order.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Illinois
1 review
0 helpful votes
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Awesome
May 3, 2019

Wonderful selections and seemless operation of their mobile site. The Try On feature worked perfectly for every pair I wanted and helped a lot when I was deciding. The coupon for 30% was awesome too!

Date of experience: May 2, 2019
Ohio
1 review
0 helpful votes
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I've been trying to order for days, it constantly kicked me out! I would get mad and just decided to forget it! Then I tried again and finally got it thru, I sure my glasses are worth it!

Date of experience: May 2, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Patty,

We do apologize for the problems you experienced while placing your order.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Pennsylvania
3 reviews
0 helpful votes
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I haven't worn glasses in about 5 years. Need them for TV and night driving. Because of the quality and price I ended up buying 6 pair because I love the way the look!

Date of experience: May 1, 2019
Texas
1 review
0 helpful votes
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Lo, ve your prices and service i use your products all the time thanks, selection is very good i always recomend your website

Date of experience: April 30, 2019