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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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When purchasing glasses at the optometrist, I always felt like it's a high-pressure sales pitch. Also, without insurance my glasses there would be unaffordable. At EyeBuyDirect, I'm getting 2 pairs of glasses that have more options (like anti-glare) than what was available at my optometrist.
They have everything from super-cheap to nice mid-range styles with quality lenses. I only buy online now, primarily from this online shop.
The cheapest lenses are of low quality, but they work great and they are ideal for testing whether you got the right prescription - optometrists always get my prescription wrong. The slightly more expensive lenses are of good quality.
The super-cheap frames made of plastic can sometimes break easily. But they are nice and light-weight.
You get what you pay for, and I always got what I ordered.
When my eye doctor told me my glasses was going to be $600, I almost lost my mind. Saw Eyebuydirect.com and paid less then $100. They were life savers.
I've ordered at least 10+ different pairs of glasses and sunglasses from this website and have never had a problem. Prompt customer service when needed, and they give you all details you need to make sure your glasses fit the way you like them.
I tried so many different websites before finding Eye Buy Direct. I have a very petite frame so it was hard to find adult glasses that were my size. Eye Buy Direct's website allowed me to filter glasses by size so I didn't waste time looking at glasses that were too big, and they had the sizes for each pair listed clearly right up top when you clicked to view. The return/exchange policy looks convenient too. I just wish they had more NON-universal fit options!
My first try using this site. Prices appear to be great. Hopefully the glasses I receive will be of a quality I am happy with. Website is easy to use with the only question being the PD measurement.
Easy to use website, could use more of a selection. I will use this website, very often. Oh and you should carry contact lenses.
Love it. Super easy, great deals, tons of styles and love how they always have new styles coming in.
Delivery time is great and the eyeglasses I have received are sturdy and great quality. I'll never buy glasses at a another website or optical place again.
Trying the 50% blue tint as a day to day look. Have the 80%. When younger in the UK had National Health frames with a blue tint. Very John Lennon. Who says you can't join the past to the present. Love this company. And I'll feel far from blue framed by these beauties. Just magic.
I heard about this website and had to check it out! The frame selection is amazing and the prices are right on. The website is so easy to use and very interactive which provides a lot of comfort since you can't try the glasses on!
This is such a great website, they are great quality glasses and I love that they give the option to give to less privileged communities.
No problems as it was step by step i have the usual password issue ( memory) but was guided around that very easily.
Site had many options, walked me through how to pick frames to match existing frame size. Gave clear directions on how to read my prescription. Checkout process was amazing. Allowed me to use Amazon Pay information
I have used this website for many years. Today I was trying to purchase my glasses using the disc code START. When I pressed submit my order, my mailing address was incorrect so I fixed it and the code wouldn't work TO FINALIZE MY PURCHASE. Very upset that I wasn't able to use the code sent by texts. It forced me to order by phone instead of laptop, very uncomfortable to search for glasses, ALLL TO NOT EVEN GET TO USE THE CODE. Very very very annoying.
I've ordered over a dozen pairs to date. LOVE the price and the website is super easy to navigate. (The "Try-On feature is great, too!) Just purchased 4 more today, and received a 50% discount. HIGHLY recommended! A+++
I have bought several pairs from this website and they are always great, for the price. I am pretty hard on glasses, and 3 pairs have broke. They also fog up easy and have a bit of a glare. But, they are such a great price and always cute. I just ordered 2 more pairs. I highly recommend them, just don't expect them to last forever.
Hello Christy,
Thank you for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I will never buy from any other glasses store after finding this website! I love it so much and the quality is so great for what i pay for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Skylah,
We truly apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!