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The process for editing your lenses was confusing and made it pretty clear that they were trying to get you to spend more money on your lenses that you really didn't need to. I've bought glasses from them before, and it's pretty nice to be able to get multiple pairs of glasses for less than $100. They usually work pretty well too.
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Hello Rowan,
Thank you for your honest review and we would like to apologize as well for the troubles you experienced with our website.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!