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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I ordered gliders (which I love) but after a year, the arm on my first pair broke. My next pair, 1 fall on the floor, one of the arms snaps. They replaced them no problem. Another pair, the arm breaks near the screw after a few months, they replaced them. I am trying metal this time with a sunglasses coating on my prescription lens this time, I will let you know.
They have a lot of different frames for cheaper prices. I love the ability to customize as well as see what they look like on. Overall great experience and fast delivery.
I have ordered from EBD several times never let down have recommended you every chance I get. This marks my fourth purchase
Glasses from this site are always a great fit! I unfortunately have eye sight that changes frequently, and purchasing from bigger companies or my local optometrist is too expensive. With EBD the styles are always up to date and I get frequent compliments! I ordered 2 pairs of eyeglasses and 1 pair of sunglasses for less than $140... I think that's pretty amazing! Prescription lenses included!
This is my first order and i hope they fit like I want them too. The styles are great! Love that you can see what the frames look like on you as well.
I have ordered more than a couple of frames from you guys, and I have not had an issue-a vast variety, quick, easy, and affordable. Can't beat it!
Best service. In fact I prefer Eye Buy Direct better than walk in service. The prices are very reasonable.
I really like this site! It's wicked easy to use! Affordable styles and looks! It's so awesome! I like how the styles look so expensive! Heck yes!
I'm a new customer and the web site says I will get a code for 15% off. The code it gave me was blank.
Hello David,
We do apologize if you did not receive any discount code for your first purchase.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We would love to assist you. Kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Good quality and fair prices. It was the 6th time I ordered glasses here and I will probably do again. But I had a little trouble selecting the lenses I wanted. A little bug on the site.
Hello Jesse,
Thank you for your honest review and we do apologize for the troubles you experienced with the website.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Previous orders were very satisfactory. Hopefully this order will be the same. The choice of frames are very convenient. The price are cheaper than buying at local store. No sale person who will push you buying unnecessary expensive frame that they have in their store.
Fast process I wasn't sure however which perscription info was for the right and which was for the left?
I love eyebuy direct this is my third order and I also purchased them for my husband The glasses are the clearest we have ever had. There has never been a problem with the prescription and the fit is great. Most of all, you can't beat the price!
I got emailed a coupon code for 30% off of lenses, but then wasn't allowed to use it at checkout because I purchased frames that were on sale. That doesn't seem fair since the coupons wasn't even for the frames, it was for the lenses. Also, the frames were only discounted by $5, and I didn't choose them because they were on sale, I chose them for the look. I know see that other customers have this same complaint. I think your complaint should address it's misleading coupon code advertising.
Hello Laura,
Thank you for your honest review and we do apologize for the troubles you experienced with us.
We totally understand your concern about our promotions advertising and we do value your comment. We assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
This is the first place I've found that actually has stylish glasses for affordable prices! Glasses have been such an expense my whole life but now I have no worries about getting glasses
I'd feel better about your business and my purchase if the 15% discount promo code (SUN) was deducted from my order. My order went through before I had a chance to add it. This is my first time buying from you. Please see if you can add the discount. If not I may not be back.
Hello Gary,
We would like to apologize for the trouble that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to help you. To be assisted, kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I'm always clumsy and break my glasses and have to spend so much to get new ones which is horrible. I'm glad I found this website!
It was a very smooth and easy transaction. The site is easy to use and has quality choices in frames. Can't wait to receive my glasses! Thank you
I LOVE the sunglasses option. I love this website! You always please me with your options and prices.
I've shopped almost for everything online, first time to do it for Rx glasses, and being extremely easy.
Can't wait to see the glasses
Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy,
Thank you so much for your honest review. We would also like to apologize for you experiencing bad frames.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!