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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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West Virginia
1 review
0 helpful votes
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Awesome
March 17, 2019

Very easy and reliable! This is my second pair of glasses from this company (my kids broke my first pair). The process to order is quick and easy, even a caveman could do it!

Date of experience: March 16, 2019
Florida
1 review
0 helpful votes
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Good glasses.
March 17, 2019

Very happy with previous business. They have a very good selection of glasses. Something for every taste.

Date of experience: March 16, 2019
Texas
1 review
1 helpful vote
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Easy peasy
March 17, 2019

Great prices, easy to use the website. Just put in your information from prescription and you're done!

Date of experience: March 16, 2019
Georgia
1 review
0 helpful votes
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Great
March 17, 2019

My experience with eye but direct was wonderful. The glasses buying process was quick, easy and cheap. What more could you ask for?

Date of experience: March 16, 2019
Illinois
1 review
1 helpful vote
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Wonderful prices
March 15, 2019

Love it. Great price.
Never again over paying.
I recommended to everyone I know.
Can order 7 glasses for every day of the week.

Date of experience: March 15, 2019
Missouri
1 review
0 helpful votes
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Amazingly smooth
March 15, 2019

I have always loved the eyeglasses I've purchased. High quality / excellent lenses and current styles!

Date of experience: March 15, 2019
Pennsylvania
1 review
0 helpful votes
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Vince went beyond... to assist me. Because of him, I'm very satisfied
My online chat with Vince was awesome. His service, knowledge and patience was outstanding.

Date of experience: March 15, 2019
Florida
1 review
0 helpful votes
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I love love loveeeeee their glasses! I was nervous at first when I ordered my first pair but they are strong quality and at a beyond good price. I just ordered two more pairs and on top of that their selection is huge!

Date of experience: March 15, 2019
Massachusetts
1 review
0 helpful votes
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I have ordered many glasses off this site now. I love how fast and easy it is, and they always come in fairly quickly! The prices are amazing compared to what I was paying.

Date of experience: March 14, 2019
Arkansas
1 review
0 helpful votes
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I have never had problems with this company. Even when I had a pair of eyeglasses break, they sent me a new pair within the week. And all I had to do was send them a picture of the broken pair.

Date of experience: March 14, 2019
Massachusetts
1 review
0 helpful votes
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Easy and affordable
March 13, 2019

The website had plenty of styles to choose from with dimensions to ensure confidence in your purchase. Looking forward to these glasses!

Date of experience: March 13, 2019
Oregon
1 review
0 helpful votes
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I received my 2 pairs of progressive bifocals(one pair with transition lenses as well) at the early side of the 2-3 week window. I was thrilled and they looked even better than the 360-view app on the website. Thank you for making my first pairs affordable, prompt, and stylish!

Date of experience: March 13, 2019
Mississippi
1 review
0 helpful votes
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So easy to order
March 13, 2019

Incredible easy to order. I love how clear all of the pictures are and how there are multiple angles of the models wearing the glasses. I can't wait for them to come in! And the price point is about 1/3 of what it usually costs me to get glasses. I'll definitely be purchasing glasses more often instead of spending 4 years with the same glasses. Scratches and stretched out doesn't work for me. Happy to be a first time EyeBuyDirect user and looking forward to returning!

Date of experience: March 13, 2019
New Zealand
1 review
0 helpful votes
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A great money effective way of buying glasses for our daughter. Although the first pair broke within a month, our 2.5yo has also broken much more expensive frames. Am having another go, this time with a smaller frame. Still 1/5 of the price to ship to new zealand even with the $25usd ups shipping charge.

Date of experience: March 12, 2019
Puerto Rico
1 review
0 helpful votes
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It was easy to buy
March 13, 2019

This is my first glasses I bought. So i can't tell yet, about the product but i have great reviews from my friends and family.

Date of experience: March 12, 2019
Washington
1 review
0 helpful votes
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Confusing Website
March 13, 2019

When getting to the check out stage its confusing when you click your payment option it doesn't direct you to put in your card information.

Date of experience: March 12, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Olivia,

We would like to apologize for the trouble and frustration that you experienced with the website.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

GB
1 review
2 helpful votes
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Straight lenses are very affordable. Bifocals started to get pricey. Too many lens types couldn't accommodate bifocals. I had to go through the process 3 times to find a pair that would work. A bit frustrating.

Date of experience: March 12, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Scott,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Texas
1 review
0 helpful votes
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Great fitting service
March 12, 2019

It was easy to navigate website and find the correct sizes I need. I also like many of the glasses styles they have.

Date of experience: March 11, 2019
North Carolina
1 review
1 helpful vote
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I am on a fixed income and this is my last shot for end because all my others I've gotten from here have broken. This tells me that money saved is sacrificed in quality

Date of experience: March 10, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Andrea,

We are sorry to know that you have experienced bad frames before.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Michigan
1 review
2 helpful votes
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We like the site and the options and selections, BUT when we got our order together, we did not see any place to add the special promotions code so when we clicked on the proceed to check out, then transaction was completed without us being able to use a promo code that was for a buy one get one offer. Frustrating to say the least.

Date of experience: March 10, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello J,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!