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I got emailed a coupon code for 30% off of lenses, but then wasn't allowed to use it at checkout because I purchased frames that were on sale. That doesn't seem fair since the coupons wasn't even for the frames, it was for the lenses. Also, the frames were only discounted by $5, and I didn't choose them because they were on sale, I chose them for the look. I know see that other customers have this same complaint. I think your complaint should address it's misleading coupon code advertising.
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Way too hard to order multiples of the same glasses. I have to order 1, then go back and reorder...
When searching and backing out i get pushed to the top of the items.
Hello Laura,
Thank you for your honest review and we do apologize for the troubles you experienced with us.
We totally understand your concern about our promotions advertising and we do value your comment. We assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!