Expedia

I had used Expedia in the past for hotels and it was an ok experience; I guess because there were no issues to deal with. But you get to know a good company when there are issues and they can handle them appropriately... NOT the case of Expedia. The whole travel industry has had issues w/COVID but none has handled it worse than Expedia. To begin with they must not have enough employees bc it is impossible to get a hold of them IF you're dealing w/cancelled flights and need a refund (otherwise to book something, for that they do answer). I called the English line and they offered a call back for an hour later; I scheduled that. In the mean time I called the Spanish line... no such courtesies there... I waited, and waited... at the hour mark I got the expected call... switched lines and picked it up but the representative said he could cont help me bc the department "consumer concerns" was closed by then and to call again tomorrow... I hung up that line, and I'm still on hold with the Spanish line... stayed there waiting to see if I got the same answer... at the 1.5 hour mark, they disconnected me... INCREDIBLE! Flights were in March, cancelled by the airlines... and SINCE THEN I have been trying to solve this with Expedia - almost three months... NEVER AGAIN will I use Expedia.

Imagine getting multiple confirmations about your international flight for months from Expedia for your daughter who is taking a trip with her school. Then 3 hours before the flight is to take off you find out Expedia never booked the flight, DESPITE still having a confirmation number and a full itinerary. Then having Expedia tell you it is your fault for not confirming with the airline even though one would think that is their responsibility since that is why you use their site. THE WORST EVER! Her whole class is waiting to board the flight and she is left waiting at the gate in tears. Thanks Expedia and thanks for the great customer service and for still charging me for the FLIGHT INSURANCE! WTF was that FOR?

This site will charge you different price than the price listed on their site. This is evidently so common that it is one of the potential pre-filled complaints on their customer review surveys that they send out.

I had this happen to me. I spent literally 5 hours trying to have the issue taken care of. I spoke to no fewer than 8 people in multiple different divisions before I ultimately gave up after they "accidentally" disconnected me well into the 5th hour on one of the numerous "brief" holds.

These people do not care about you. They are not trying to provide a useful service to you. They are ONLY interested in your money and they do not care how they get it.

Ask yourself why is it reasonable for these site to dictate that a reservation is unrefundable from the instant that you hit the pay button. There are some hotels/properties that non-refundable rooms are the only option available. If the airlines can offer a 24 hour grace period and not have any significant negative economic effect why can't the booking sites have this grace period as well. You know why? They make a not small portion off of these reservations that are made by mistake or otherwise unused by their customers.

Do yourself a favor: do your research on the sites like Expedia, read their reviews, comparison shop, look at the pretty pictures but ALWAYS make your booking at the hotel, car or airline comany's site directly. You'll be glad you did

So I booked a bundle deal with Expedia, purchased the travel protection and used their financing option via affirm. Everything was fine until I decided to add an extra day to trip, doing so was a nightmare, I called and was given 4 different prices within 30 minutes by 4 different people... whatever I paid and due to my travel protection I was told I'd receive a 356 dollar refund, so I was like cool, money back. Note that upon upgrading my trip I used a separate payment method, that being my own, from the first purchase (6 months ago). I spoke to a supervisor when making this purchase, and never did she tell me that I'd be getting a refund to affirm financing payment I used 6 months ago. Why would that make sense? I use my mastercard and I get the money back to payment method that I didn't use for the transaction? I called for a whole week trying to get this resolved and in the end I couldn't get my money back. If it's "policy" to give refunds to a first payment, you think they'd tell you that! But no, and they did nothing to fix it after they said I was guaranteed a fix to my issue. Don't use expedia.

Expedia has such unfair policy for consumers. I purchased a plane ticket that was totaling almost $4,000. As soon as I purchased the ticket, they charged the amount from my card. Well. I had to change the schedule, but I thought I had to cancel the flight and repurchase the ticket. As they promote the 24hr free cancellation policy, I canceled mine in 24 hrs. Do you know when I got the money? 7 days later! They say that the refund process takes up to three business days. So I waited. No refund. So I called the customer service department. Representative I talked to said that refund would take FIVE business days. Omg. Do you even train your employees properly? How come they are not aware of their own company's policy? I argued with the representative regarding the refund. Representative soon started getting frustrated at me, and let me detect her frustration. Money issue is a sensitive matter that customer service department must take carefully. Customer service representatives must not show their customers how frustrated they are in no matter what kind situation they are put. I will never purchase any flight ticket from here.

I found out an old friend who is handicapped had moved out of her bug infested apartment (section 8) a week before Christmas and was sleeping in her car. I booked her a room in a nicer section of town (San Antonio) to get her out of the elements through New Year's. She had car trouble on the way to the hotel, therefore, sleeping in her car another night. She arrived at the hotel the next day, they informed her her reservation had been canceled as a no-show. I called Expedia, they would not do anything about it so I was out of $1600 and they refused to rebook the reservation. $1600 is a lot of money, especially when you were just trying to help someone out. I explained to Expedia the situation, they told me they could not refund me the money because the hotel charged them for the full 10 nights. The hotel said that was not true, they only charged them for the one night of no-show. Expedia is an extremely heartless company. I could understand if it was a complete no-show, but she had car trouble and arrived as soon as she could. I will never book through Expedia ever again. My gut told me not to do it in the first place but because I was booking for a third-party I did not think I had a choice.

I had a Friday-Sunday hotel booked to go to an air show. I decided to only go for one night instead. Well I couldn't change the reservation on the expedia app because it said the dates were unavailable. So I called expedia. Took about an hour for them to call me back. They said it was showing that because there was no availability. I asked why they couldn't just cut one of the days off of my reservation? They said "the system looks for more availability and the hotel is full." I replied with "Well, I already have the room for the weekend, why is it impossible to take a day off and open it up for someone else?" They told me I would have to cancel the booking and then make a new reservation. Well, that's a risk since everywhere else is sold out due to the airshow. She said "It's the only way". She said she tried calling the hotel but nobody was answering so there was nothing she could do. Because she originally said that she would tell them to not charge me for the first night. But since they didn't answer, that couldn't happen. So I had to cancel the reservation and now I am without a room because somehow it magically booked up in two seconds after canceling. I knew it was a risk, but due to an unexpected financial burden, I could not afford both nights. It just doesn't make sense how they cant simply remove ONE DAY from my reservation. F*%k Expedia.

Buyer beware:
Expedia scammed me out of my refund by canceling my travel insurance instead of canceling by booking. Now I don't have travel insurance for my booking and I can not receive a refund from my hotel. They don't even have an email for help anymore. I search for an email and all I found was this, *******@expedia, I received an email from that address saying that the email address was retired. After talking to customer support several times, I received an email saying I am not entitled to receive a refund because the hotel will not give one because I canceled my insurance, no Expedia canceled my insurance. I am going to report Expedia to the BBB and any other consumer reporting agency I can find. My friends and I will create a Tic Tok campaign exposing Expedia's unfair business practices to promote "Do not make reservations through Expedia or any other 3rd party booking agency. Just find the deal and book through the businesses directly."

In September we flew china southern airlines to Oslo. On the return trip, we were downgraded from business class to economy. China southern claimed that the scheduled plane had a problem and a smaller plane was sent.

Since then I have been trying to get a refund through Expedia - a official doc was given by CSAIR which we are supposed to present to Expedia.

The response from both Expedia and CSAIR is disgusting to say the least. I have. Already written a separate review for CSAIR.

This review is for Expedia.

After almost 4 months. There is still no resolution.

It takes up to 72 hours to get a response every time I emailed. The standard response is as below.

The latest response is just typical ( as below). The most infuriating thing is that this is obviously a cut and taste from the standard email they sent out. They have got my name wrong ( I am NOT Laura) and the phone number is not mine. Any surprise why they couldnt get hold of me?

Never again, Expedia. Totally unprofessional and unhelpful.

Dear Laura,

Your itinerary: **************

Thank you for getting in touch in regards to the complaint for the flight booking.

I apologise for the inconvenience caused.

I tried to contact you at 64-(212) *******; however, could not go through.

We have forwarded the concern to the airline and awaiting a response from them. Please allow us 72 hours so that we get an update from them. We will contact you at the earliest.

I appreciate your understanding in this matter.

Kind regards,
Rajdeep
Expedia.co.nz Customer Support

NO TRANSPARENCY WHATSOEVER! I CAME TO THIS SITE TO RENT A CAR, I DID ALL THE RESERVATION, SELECTED ALAMO RENT A CAR, PICKED A CAR, CHOSE INSURANCE, GPS AND SECOND DRIVER AS OPTIONS. AFTER ALL THAT A TOTAL PRICE WAS GIVEN OF ROUGHLY $330 WHICH I WAS HAPPY WITH. DID MY RESERVATION, RECEIVED AN CONFIRMATION EMAIL STATING NO CONFIRMATION NEEDED.
TO MY SURPRISE WHEN I GOT TO ALAMO THE NEXT DAY. THE GPS WAS NOT INCLUDED IN THE PRICE I WAS GIVEN BY EXPEDIA, THE INSURANCE THAT I PAID WAS NOT ENOUGH SO I HAD TO PAY ANOTHER ONE... SO I THE PRICE JUMPED FROM 330 TO 570$. THAT IS SIMPLY UNPROFESSIONAL AND A BIG OLD GIMMICK. DO NOT EXPECT ME TO RENT A CAR EVER AGAIN THROUGH YOUR COMPANY.
I WAS BASICALLY USED BY EXPEDIA TO GET A COMMISSION FROM 2 COMPANIES.
I WOULD HAVE LOVED TO BE TOLD OF ALL THE FEES AND COSTS FROM THE BEGINNING. THAT WOULD HAVE BEING HONEST AND PROFESSIONAL. VERY DISAPOINTED

Horrible customer service. Hard to get a hold of customer service and when you do, they do not follow through. They would say they call back, and they either did not call back or they would call back after 10:30 PM. I rented a Budget car through Expedia. Their email indicated "Unless otherwise specified, rates are quoted in USD. Rental fees are due at pick-up. The total price includes all mandatory taxes and fees." No other fees nor taxes were mentioned in the Expedia confirmation. When I got to the Budget counter, they would not honor the Expedia pricing. When I tried to resolve this issue at the counter, Budget Reps could not explain the difference, and told me they could cancel the reservation and I could go to another car rental company for a car. I believe they know of the rental car shortages, so that was not an option……kind of take it or leave it…. We are no honoring Expedia quote. I have talked to Expedia customer service and they have either been dismissive of the request or tell me it is up to Budget to correct the problem or just don't return calls. Both companies are unethically in their approach. Will never rent from Budget and will not use Expedia as they stated they cannot guarantee the rates they quote.

Recently traveled to Peru. A week before leaving I received my itinerary via email from Expedia. In this email, there was a link to a website with important information before traveling. It was a third party website that had Expedia's website logo on top. I filled out the information pertaining to me, and loaded the webpage. Here I was advised to take a rapid antigen COVID test to board my flight. I get to the airport at 5am on the day of my flight, and was turned down at the ticket counter. The website with Expedia's logo on top, that Expedia sent me, told me an antigen test was sufficient when the airline would only accept a PCR COVID test. I missed my flight, had to pay 250$ for a PCR test at the airport, and spend an additional 400$ on a new flight. I contacted Expedia for a refund on my original flight and they refused any responsibility, even when I purchased flight protection. This is a 20 billion dollar company refusing to refund a 25 year old (who's still paying off college loans), for less than $300. This is disgusting and immoral. I will never use Expedia again. Next time I will search for flights via google and purchase tickets directly from the airline. I advise everyone to do the same. Don't get screwed by Expedia.

Expedia --- NEVER - EVER - AGAIN!

Paid for a trip in mid February for end of May, then the virus shows up.

Resort canceled and closed. Refund was made within 2 weeks, though expedia held it for 2 more weeks.

Airline canceled flight 3 weeks after resort closed. NO REFUND!

Expedia would not talk to me until trip was within 14 days. Now been on phone or waiting for call backs for 6 hours!
They hope you hang up and just go away.
Once I did get someone on the phone, they delay and put you on hold for 10 to 15 minutes at a time.
After 45 minute, mostly on hold, THEY disconnect!

It only took 40 seconds for them to accept and draft the funds from my credit card.
You have to wonder why they HOLD your money so long and don't want to talk to you about giving it back.

Too many other choices, that DO NOT belong in the Expedia group, to risk my money with them EVER again.

Bottom line, yes I have had some good experiences with Expedia, but the test is when things do not go well.
They FAILED miserably!

Booked 4 flights on June 1st@ 11:50 p.m. Called in to change and or cancel flights on June 2nd@2:30 after the messaging service told me I'd needed to discuss it with a representative. Was on hold for 1 hour 45 min before I took the call back option. NEVER Received a call back. I called in June 3rd@8:00 a.m. FINALLY got connected to a representative who informed me that since it had been past 24hours THERE WAS NOTHING THEY COULD DO! THOUSANDS OF DOLLARS STOLEN DUE TO A PETTY SCAM OPERATED COMPANY. Travel insurance is a joke. I purchased basic economy, and with those you can't change or upgrade your tickets. This company is filled with disgusting thieves and a script. I will never go through a 3rd party site again.