Carlos C.

So I booked a bundle deal with Expedia, purchased the travel protection and used their financing option via affirm. Everything was fine until I decided to add an extra day to trip, doing so was a nightmare, I called and was given 4 different prices within 30 minutes by 4 different people... whatever I paid and due to my travel protection I was told I'd receive a 356 dollar refund, so I was like cool, money back. Note that upon upgrading my trip I used a separate payment method, that being my own, from the first purchase (6 months ago). I spoke to a supervisor when making this purchase, and never did she tell me that I'd be getting a refund to affirm financing payment I used 6 months ago. Why would that make sense? I use my mastercard and I get the money back to payment method that I didn't use for the transaction? I called for a whole week trying to get this resolved and in the end I couldn't get my money back. If it's "policy" to give refunds to a first payment, you think they'd tell you that! But no, and they did nothing to fix it after they said I was guaranteed a fix to my issue. Don't use expedia.