Rick H.

Expedia --- NEVER - EVER - AGAIN!

Paid for a trip in mid February for end of May, then the virus shows up.

Resort canceled and closed. Refund was made within 2 weeks, though expedia held it for 2 more weeks.

Airline canceled flight 3 weeks after resort closed. NO REFUND!

Expedia would not talk to me until trip was within 14 days. Now been on phone or waiting for call backs for 6 hours!
They hope you hang up and just go away.
Once I did get someone on the phone, they delay and put you on hold for 10 to 15 minutes at a time.
After 45 minute, mostly on hold, THEY disconnect!

It only took 40 seconds for them to accept and draft the funds from my credit card.
You have to wonder why they HOLD your money so long and don't want to talk to you about giving it back.

Too many other choices, that DO NOT belong in the Expedia group, to risk my money with them EVER again.

Bottom line, yes I have had some good experiences with Expedia, but the test is when things do not go well.
They FAILED miserably!