Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
DO NOT BUY FROM THIS SITE!
I payed for the phone http://www.everbuying.com/product*******.html.
I have wait 30 days but receive nothing. After contact their Support Center dozens of time I received the order (it was 45 days after my order) but the item that I received is no the one I wanted. (the language is not I ordered for).
The customer support was an extremely bad experience.
DO NOT BUY FROM THIS SITE!
I ordered this it emhttp://user.everbuying.com/m-users-a-order_detail-order_id-*******.htm and also bought shipping insurance when i didn't get my product and contacted them they told me that shipping insurance was for only china to the U. S I never received my item or got refunded! THEY ARE A SCAM! Don't lose your money like a did!
Dear Kareen S.,
Thank you for notifying us of your complaint. We regret any inconvenience or frustration that your experience has caused you.
If the package lose on the way, we will offer compensation to the customer. But we need some times to check it with the shipping company to see if the package is actually lose on the way.
The packages which despatch by flat rate shipping sometimes may delayed by the accident on the way. So they may need a long time to arrive.
I would highly grateful if you could tell me the order number, I will check the problem for you. And we will do our best to fix the issure for you. Thank you again for your feedback and really sorry for the problem.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
I payed for these shoes http://www.everbuying.com/product*******.html#read_review
In black and payed expedited shipping on them to have them get here fast for a friends birthday and I email them asking where is my tracking id and they say the item is sold out. I'm like oh my god why would it let me place an order for them if they were sold out at least put up a notice, but no they let me order them anyway. STAY AWAY FROM THIS SITE.
Dear karlissa m.,
Thank you for taking your time to write your review. We want to extend our sincere apologies for the inconvenience you have experienced and hope that we will have another opportunity to service you in the future.
The information on our website update a bit slowly. And some items on our website sale so hot that they are out of stock when you place the order. We have notice this problem and we are trying our best to improve the situation. We hope we can provide our customers a better service in the near future.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
Ordered a cheap phone but I thought it would work for a back up. Ha... didn't even stay on for more then a few minutes before loosing power. After serveral batteries and lots of back and forth communication with everbuying. Bottom line. I would have to send the phone back (my cost for postage 22.50 to China), then they would test the phone and send it back if they thought it work ok. ETA on return of phone by Everbuying. 2-3 months. Best action, eat the cost of the phone and warn all other DO NOT BUY FROM EVERBUYING. Don't be dumb like me!
Dear mr c.,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping.If the customer has the problem with the product, he can return the item to us to exchange it to a new one. And we are really sorry for the inconvenience that we caused when you contact us. I would grateful if you could tell me the order number, I will contact my colleague to check it and deal the problem for you as soon as possible.
Once again, I want to restate our apology to the customer for their experience. Thank you so much again for bringing the issue to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I recently ordered a smart phone from website for cheap price and the phone only lasted a day before I had problems with it. Right after downloading apps a pop up kept showing that the memory was full even with a sd card holding all apps. Then a day after that the phone reset back to a Spanish language and deleted all my apps and now the touch screen won't even work. I had a sent message to customer service and about exchanging or refunding for defective product but i am still waiting for response if anything ill let everyone know how it goes from there.
I had the phone for three weeks, I felt I like I make a wise choice. 150usd for a large phone and beautiful touch phone. Display is crisp with vivid colors and great response, very easy to see in bright light. System works fast, stable and strong, the phone is very well built. Camera is 8MP back camera. I can use my SIM card in the phone and I have no issue on this point when I talk on the phone.
After searching around on the websites and also consulting my friends back in China about buying from Taobao.com, I came up with the conclusion of finding alternative ways to buy from Taobao.com. Which is finding a website that can buy the products for me and also can save me some bucks on shippings. Speaking of shipping, the info I got straight from calling Chinese post office who also providing fast shipping overseas, the price came up with ¥240 for the first 500 grams, and then every additional 500 grams add 70 RMB ( Chinese currency), so if you have 2 KG products to buy, the price is going to be 240+70*3, for your references, $1 is about 6 RMB. If you buy sweaters or heavy winter coats, it's going to cost you a fortune to get them. Besides, you better have friends in China who knows exactly what you want and can also do quality control for you, and that would be the only condition that you would buy products from china without worried about getting craps.
With my money issues, I found Everybuying.com. I am a Chinese, I believed staffs from everybuying.com are also Chinese, so they won't rape me off. I was wrong! The clothing I bought was cheap quality, took about 3 weeks to get here in my hands in America, and they claimed some of my clothing were out of stock, but when I added them in the cart way back when I purchased them, it seems the website had them for sure, and that's how I was able to process payment. I never receive those cloth that were out of stock, which is about 50% of my total purchase. And yes, they raped my money without even blink their eyes!
Please, please, please, buyers, stay away from this evil website. I am Chinese, I am ashamed of my Chinese people doing this horrible business online, just so they can rub your money. I will never ever buying from them again. No more!
Also, every time when you send message to the sales representative, right after you submitted your message, it says "Thank you for your review". I think maybe that's how they got those awesome 5 star reviews, they just simply got through their review system, and pull them out, add whatever crap they want to say and post it. This is the only way I can think of how they can get so many good reviews. So, if you didn't receive your products and didn't send them messages to check, you might never receive your products, if you did send them message, you potentially leave them a 5 star reviews. My suggestion is: this web is completely a fraud, do not buying from them!
Dear Leemay P.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
Some items on our website are very hot sale that they are out of stock when you place the order. And the information on our website update a bit slowly, we are really sorry for this inconvenience. We have notice this problem and we are trying our best to improve the situation and hope that we will have another opportunity to service you in the future. For the out of stock items, we can refund the money to you or do the exchange for you. We would grateful if you could contact us with this problem, you just need click ‘support center’ on our website and send the message to us, we will do our best to fix the problem for you.
Our goal is that every customer is completely satisfied with their order. Thank you so much again for bringing the issue to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Hey, you can find many interesting things on the website. They are very funny. I have bought several toys for my little brother, he love them very much and play everyday after him got his gift. I also bought something for myself. The items on the website are great and only take a week to arrive us from the oversea.
Buy a Tablet PC. I received it last Monday and I have been use it for a week. I love this machine. It is easy to use, run fast especially Google play works much faster than on my other tablet. And it also has a camera which is 8MP. It even has a HDMI. I love it.
I have ordered a phone on august 28 2013 and it has yet to be delivered. The tracking site shows me no delivery date or no information whatsoever about my package and its shipping locations. When am i going to recieve my phone? Next year? I have been waiting forever. This was supposed to be a 7 day thing.
Dear Sarah P.,
Thank you for taking your time to write your review. I want to extend my sincere apologies for any problem that we have caused.
We normally need 2-7 days to process the order after we get the payment no matter what shipping method you choose. We are really sorry for this inconvenience. We would highly grateful if you can contact us when you have any problem with the order, we will do our best to deal the problem for you. You just need click ‘support centre’ on our website then you can send the message to us, my colleague will happy to help you about your problem.
Once again, we are sincerely sorry about the inconvenience that we caused and hope to get your understand.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
The phone I got from the website is very friendly telephone, easy to use, handy, beautiful and has a big screen. The camera is good, the photos are very clear, the voice sounds good, you can like the music in a good condition. Pre-installed software meets today requirements like gmail, facebook, google search, playstore.
I ordered a necklace here and I still haven't gotten it after about a month how long do I have to wait or how do I get my money back.
Dear Jennifer B.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. We would highly grateful if you could contact us about the problem, we will try our best to track the package for you. And you could tell me your order number, I will happy to check it and give you any information that we find.
Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
This place is the worst place to buy a phone I bought a phone from them on the 24th of august then I paid extra money to get it faster then after few days almost up to 6 days I still didn't get their shipping is terrible. Cause I sent them a message when Am I getting my order and they said they need to send it again cause they were out of stock now I have to wait 10 days for them to ship it I would recommend for every one to go to amazon.com and buy your phone there if you want it to come to you with no mistakes. And don't think about calling them cause they never pick up as many time you call them. So WATCH OUT!
Dear Justin J.,
Thank you so much for your important feedback. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I purchased an Android tablet on everbuying.com. To be honest, I don't even think they shipped my product. They gave me two incorrect tracking numbers and when I asked them for a new one, they didn't give it to me. I called DHL and they said the shipment was never picked up by Everbuying. When I told them about this, they said that they sent it and it will be at my house in few days. At that time, My delivery was meant to arrive yesterday, and Everbuying were stalling, saying I should wait a few more days. I called DHL again, and they said it still wasn't picked up. I emailed them saying that I know it was never shipped, but they ignored my email. I also read a few reviews of this website from previous customers and in most cases, the product never came, it took an extremely long time for it to come e.g. 3 months or it was DOA (Dead On Arrival). That's when I decided to open a dispute in the resolution centre on PayPal. I told Paypal about all the things they tried to do, and when they realized that Paypal could make them refund my money, they finally gave the shipment to DHL. It came in 3 days, just like they said and my tablet works perfectly. I would've gave this review 5 stars if they didn't lie to me about my product being shipped. Everbuying.com is simply a bad company to be in business with and I've chosen not to buy anything else from this website in the future because I don't want to go through what I went through again.
Dear Emmanuel B.,
Thank you for taking your time to write your review. We really appreciate the feedback. I want to extend my sincere apologies for the problems you have experienced.
We won’t lie to the customer for any information about his order. My colleague may be have some mistake when he check your order which made you misunderstand. I would highly grateful that you can provide me the order number. I will check it and find the problem. So we can retrace what exactly went so wrong so we can avoid such inefficiencies in the future.
Thank you again for your feedback and sorry for the inconvenience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I placed an order on July 27,2013 and have yet to receive the merchandise. There is no record of the order on the tracking site except that the items shipped July 29. I have submitted numerous "tickets" and get the same computer-generated response which provides no information whatsoever. I have asked repeatedly for a refund and get only the same response as before. Even the customer service telephone number gives me no response except to say that they can't answer the phone. This is the worst internet purchase experience I have ever had and will NEVER, EVER go to this site again. I WARN people to stay away from here. I just hope that somehow I will get my money back!
Dear Susan B.,
Thank you for taking your time to write your review. We really appreciate the feedback. We apologize for any inconvenience that we may caused.
For the customers who choose flat rate shipping may need a longer time to get package than the other shipping methods. Flat rate shipping will transport hundreds and thousands packages by truck or ship which is much slower than by air. For it is a very long travel that there may be some accident can stuck the shipping. We are really sorry for this inconvenience and will do our best to solve the problem for the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. You are a valued customer, and we are committed to providing you with the best service possible.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I ordered a smartphone with a SD card a couple of weeks ago. Everything was "in stock" but after a couple of days, the order was still "processing". I asked everbuying why it took so long to ship my package (I also payed extra for "expedited shipping") and they told me one item was out of stock...
Finally, I received an email saying my order was "shipped out" via DHL but it has been 3-4 days the package is stuck in Singapore...
I don't even know if the package will arrive one day...
Dear Kim-Ty L.,
Thank you for taking your time to write your review. We really appreciate the feedback. I want to offer my sincerest apologies to the inconvenience.
Some items on our website are so welcome that they may just out of stock after you pay the payment. So we will need few more days to get them back in stock
We are really sorry for the issue and thank you for your feedback again.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Got a tablet from the company. It works fine. And you can use it as the phone, you can install your sim card in it to make a call. The screen of the tablet is big and clear, it is 9 inch, it is good to watch movies and play games in it. And the service is very good. Good buy.
I was contacted by everbuying.com to review their website in exchange for a "donation". I told them I would happy to review it after I experienced it. Instead they replied asking me to post an article they wrote. I blogged about the experience so I expose the truth about all the positive reviews:
http://www.thethriftworld.com/2013/08/everbuyingcom-review-beware-of-this.html
I ordered an smartphone on this site and I paid the shipping fee so that I can receive the item within a week but unfortunately it's almost a month from my purchased I never receive a sign that they are going to ship the item I ordered. This site is very popular on the internet because of there ads running on google adwords but we could not assure the proper customer satisfaction of this site. Maybe this site is a scammer. Very disappointing... 1 of 10 rating.
Dear Larry G.,
Thank you for taking your time to write your review. We really appreciate it We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are sincerely sorry for the inconvenience and keep you wait for so long. If you have any problem for the order, we highly appreciate you to contact us, we will do our best to fix it for you.
Once again, we are really sorry about the inconvenience that we caused and hope to get your understand. We value your patronage and wish to continue serving you in the best way possible.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
There seems to be a "swarm" of shill accounts trying to inflate "everbuying.com" ratings. Not just here but on some of the other rating sites.
https://www.mywot.com/en/scorecard/everbuying.com
( rating of poor to very poor? And like here many pages of real and bogus reviews mixed)
I think I would wait for a while before I would use this company.
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amis S.,
Thank you for taking your time to write your review. We really appreciate the feedback. I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Especially for flat rate shipping, the shipping time sometimes may delayed by the accident on the way. We are really sorry for this inconvenience and we will try out best to fix it.
And we value the customer’s request, we will do what the customer asks. If you have any problem with the item your got, we will do our best to fix it for you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. You are a valued customer, and we are committed to providing you with the best service possible.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758