Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
Ordered two items that never arrived, also very poor customer service!
Ca fait 2 ans que je commande régulièrement, (vetements, sac, téléphone portable, accessoire cuisine) et je ne suis jamais décue.
Jamais eu de litige. Je recommande ce site!
It's been two years that I command regularly (clothing, bag, mobile phone, kitchen accessory) and I am never disappointed.
Never had a dispute. I recommend this site!
I have bought a few items from this site, the quality is great and the customer service superb. The shipping is fast and I would highly recommend that you shop at everbuying.com
Bought a phone and a jacket on the 3rd of October 2013, selected the items because they were advertised to be dispatched for delivery in 24 hours after payments. 2 days after the purchase they contacted me and told me to provide details for payment as some documents doesn't tally. Documents were sent and payment deducted from my credit card, and now they are telling me they have no stocks for my phone and i have to wait.
After a short correspondence, they do not know when the supplier will be restocking them again and everbuying staffs kept getting me to change my selected phone to another phone.
My point is, if you do not have the stock, let people know in advance, put it on your web, dont advertise it as shipping in 24 hours. Even my jacket is still with them as the moment and not sent out yet.
Customer recovery is probably worst at its best. Nothing was done and instead they assume i was going to change my phone selected and kept asking me for an alternative phone.
After this experience, Everbuying left me with nothing but my disgust about their trustworthiness and their inadequate efficiency in handling their suppliers and customers
Dear Unhappy B.,
Thank you for taking your time to write your review. We want to offer my sincerest apologies to you for the inconvenience.
Some items on our website are very hot sale that they are out of stock when you place the order. We are really sorry for this inconvenience. We have notice this problem and we are trying our best to improve the situation. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Out of five items ordered only two have been delivered, no complaint about quality, but delivery is at best poor. No point in having excellent product, and letting your customer down by poor delivery. I so much wanted to praise and encourage this supplier, but 40% successful delivery is just not commercially good enough. If I managed their postal department, I would sack the whole department, because they are ruining the reputation of the company, as well as reputation of China's industry. Just look at all the other reviews, good 60% are complaining of poor delivery and customer care.
Dear SajadAli K.,
Thank you for taking your time to write your review. We really appreciate the feedback.We are very much regret for the issue,
If you do not received all the items that you purchased, then there may be 2 possible. One is the rest items are in the other package which was sent to you later than the first one, one is the rest items in your order are out of stock so we cannot send the items to you.
My colleague should have sent the email to you, please check it. Or please click 'support center' on our website and send email to us, we will check the problem for you.
Once again, we are really sorry for the inconvenience. Thank you very much for your kind support and understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Everbuying is a great website, i have bought many items from there and they come in a timely matter, the prices are great and they have a lot of item to choose from, i would strongly advise shopping here,
Visit the site and found the phone. Very good specification with 2GB RAM and price. I placed the order I took the express delivery service at cost. When the transaction had completed it didn't say anything about express delivery. Contact the support and waited over 24 hours response, and the response was " the item is free delivery".
I replied, but I have to wait another 24 hours for another useless response. Overall, it took 10 working days for the answer " the item is out of stock, you have to choose another or refund". Then I had another response " the phone I originally ordered dosen't have 2GB RAM it's 1GB RAM". I was fuming, anyway I chosen a different phone which surpose to have 2GB RAM, turned out that too was wrongly advertised, this time they offered a free gift as compensation valued at 0.89p
I then asked for the company contact address where I can officially send my complaint letter. So far it's have been 5 weeks I still not able to get the address. They simply passed me onto another manager then another then another. Recently no reply at all in the last 5 days.
I urge anyone to look elswhere to confirm the actuall specification are available before placing the order, don't bother contacting everbuying. They are waste of time.
Dear j y.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
Some items on our website sale so hot that they are out of stock when you place the order. We are really sorry for the inconvenience. And we are having holiday for National Day last week so the reply will be delayed.
I would grateful if you could keep contact us to fix the problem. If you do not want to choose the other phone to replace it and do not want to wait for the phone to get back in stock, we can cancel it and refund the money to you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I had a very good experience, I bought 16 items (clothing, a light and jewerly) and I am still very pleased with my purchase and I also was surprised with the quality of the products, it was very good. The costumer service is great, they were very helpful and respond all my messages within a day.
I buy two diferent products. Phone i9500 and MicroSD and all It is fast delivery. The phone is how described in the web site and it work correctly. The microSD also.
Very good experience
Well I had my s4 phone about month n a half I will not order s#%t from that company no more cause I can be talking on my phone in it will cut off for no reasons n then on top of that my internet never work since I got the phone turn on the cell phone company I'm wit is net10.
Dear Richard c.,
Thank you for taking your time to write the review on our website. We are really sorry for the inconvenience. You can send back the defect phone to us to exchange a new one. Please click 'support center' on our website and send email to us, we will help you to fix the problem. Thank you very much for your kind support.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I bought mobile phone Feiteng H9500+. It was faulty (cannot be charged, however, worked good til the supplied batteries run out). I have to pay to send it back and, on top of that@#$ wants to charge me 10% "depreciation"?.
I have to raise complaint with PayPal. Disgusting.
Dear Yuri S.,
Thank you for taking your time to write the review. If you have any problem with the product, you can click 'support center' on our website and send message to us, we will do our best to fix the problem for you. Thank you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Have ordered four times never had any problems. Good company to buy from
It is fast delivery. Ordered the 10th of September, it arrived 2 days ago, and it is free shipping.
Phone is easy to use. The case is assembled well. The camera on the back is high resolution of 12 megapixels. The screen is clear and larger. Only the sound is not very good, but it is loud. Overall it is a very good phone for the price, I am very satisfy.
THIS SITE IS A SCAM, PLEASE BELIEVE ME "DO NOT" WASTE YOUR MONEY.
I ordered 3 times and all the times they took my money and did not send a single thing. I am following up with customer service since 8 months but they are so shameless, they say that we cannot do anything, sorry. Who the hell should I go to then if you cannot do anything about your website orders.
I asked them to refund my money, but they gave a few EB points which I cannot use unless I spend a particular amount again. WOW!
One day I am sure this website who is making fool of others will shut down.
Order Number: E**************
Dear ketone b.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
From time to time with thousands of shipments there will be an occasional issue with shipping. We will give the compensation to the customer whose package lost during the transporting. If you do not satisfy with the solution, please feel free to contact us. We will keep in touch with you and do our best to solve your problem.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. I wish you could keep in touch with us till we solve your problem entirely. Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I got a phone which is only 150usd from the site. It is value over than this price. It has a large screen, not grainy, photographs pixel is also very high, very clear. It work fast, good for playing game on it. System operation os simple, not too complicated.
I ordered a few items from this site the amount is $187.04 in expedited shipment so I'll get my order faster but since last Aug 31,2013 up to now nothing arrive. They keep on giving so many tracking numbers and promised that it will come 3-5 days but nothing and when I checked with FedEx myself they said its invalid and they didn't forward anything to FedEx. I'm really so disappointed with this site! Now I want my money back and I hope it wont take 1 month for refund!
Dear cynch,
Thank you very much for your feedback. We are always very grateful to hear from our customers. We very much regret that the issue has occurred.
I have checked your order carefully. And we have actually sent out all your items by FedEx. But FedEx backlog too much parcels this months, they need a little long time to clear these packages, so they delayed the shipping time. If you use the tracking number to track on FedEx.com. You will find the information about the package but they keep a long time to update. We have noticed this problem. So we will try our best to get back your packages. We will use the other shipping method to send the items to you if you still like the items. If you insist a refund, we will refund the money to you,
We apologize for any inconvenience. Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
Customer service is horrible, they ignore your calls and take forever to respond to a complaint. I ordered quite a bit of items and only received half. This site is a SCAM!
Dear Samone A.,
Thank you for taking your time to write your review. We really appreciate the feedback. We apologize for any inconvenience that we may caused.
Some items may be out of stock after you pay the payment. We will send the rest items to you later or we will refund the money to you, please do not worry. You can send the message to us if you cannot contact us by the phone, and we also have live chat on the website, You can leave a message in the livechat and my colleague will reply you in few minutes.
Our goal is that every customer is completely satisfied with their order. Thank you so much again for bringing the issue to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I bought an external portable charger for my iphone. I got it in the mail after 3-4 weeks and when I did, the port to charge the charger was set deep within so I couldn't even charge it. At first I submitted an RMA, and all I received for an automated message asking me to pay 4, then 11 extra dollars for another one. Then I tried the live chat, and it's been over two weeks and I'm still struggling to have them send me another one. I cannot send the item back because of shipping rates, and now they're lying to my face and saying the item I bought is sold out when it isn't!
I feel like I've been scammed. Here I thought I was getting a good deal on a portable charger, but all I received them asking me to pay more money. Never buy from this site.
Dear ragini k.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
I buy a product with them and i paid a very good price, the product arrives in time and good shape! And its made in very high quality. Im very happy buying in everbuying.com. Sorry mi English is not very good.
DO NOT BUY FROM HERE... BUY ONLY IF YOU CAN WAIT FOR 3-6 MONTHS YOU ORDERED... CAN YOU BELIEVE I ORDERED TWO IPHONE CASES AND ITS MORE THAN 2.5 MONTHS AND STILL DID NOT GET NEITHER THE ITEM I ORDERED NOR MY MONEY BACK...
Dear akanksha m.,
Thank you for notifying us of your complaint. I want to offer my sincerest apologies to you for the issue.
We are so sorry that flat rate shipping sometimes may need a very long time to arrive. We would grateful if you can contact us with the problem. We will try our best to check the package and find the problem for you with the shipping company. If the package lose on the way, we can give you compensation about the loss.
Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David A.,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
If you have any problem with your order, I highly appreciate if you could contact us. We would do our best to fix the problem for you and make you satisfy.
Our goal is that every customer is completely satisfied with their order. Thank you so much again for bringing the issue to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
support@everbuying.com