Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
Tutto perfetto prezzo ottimo e telefono una bomba!
I ordered 3 cell phones from this site. I had similar problem with the shipping and tracking number that didnt work but the phones finally came after a month. The fake iphone has not worked properly since i purchased it. After two months of use, the charging port on the other two phones went out and the phones wont charge. Since the phones are still under the 3 month warranty, i have been trying to work with customer service who is telling me they need a copy of the phone and charger. I sent the phone name as it is on the site but they are still asking for a picture. I am in the U. S so its a hassle to mail items back as i can imagine it will take a very long time getting there and back. I will follow the process if i know they will replace the defective phones but because i have no number to call the customer service it is taking a long time to email back and forth. I am truely frustrated right now! I want to order a few more items but am afraid they will be defective. I am really dissappointed with this sites product and customer service. Everytime i try to use the chat, it doesnt work and is sending me to submit a ticket. I was really hoping this site would work for me because i would order a lot from them.
I ordered two tablets on 26 October the money went out of the bank 28 October I have sent several emails and I keep getting told it's on its way, I received a tracking number that said not known when I go to my orders it says shipping I have had no conformation of my order other than the money going out and it's on its way message
I have made several purchases from this website. My tablet works well and was worth the wait in shipping. MP3 players and music cube also work well and were worth the wait. Micro SD cards are functional. Puzzle cube for kids is great. Good value for jewellery.
Jennifer S.
Definitely the worst online shopping a have ever had. I ordered something a week ago the was supposed to be shipped in 24 hours. Here it is a week later and my order still says "processing." The customer service number doesnt work at at all. Ill probably never order from everybuying again.
Dear Ashley A.,
Thank you for taking your time to write your review. I want to extend my sincere apologies for the problems you have experienced.
Some items on our website are so hot sale that they may out of stock after you pay the payment. So we need time to get them back in stock. We are really sorry for the inconvenience.
We would highly grateful if you could contact us, we would glad check the details for you help you to deal the problem.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
OK. I made 4 orders which were shipped within 3 days. Some arrived 10 days later. Pretty fast. Items were as advertised, price is unbeatable. Customer support, as I was smothering them with questions "when will they arrive", was fast and very useful. I have nothing but positive experiences with this site and its staff.
I HAVE RECENTLY BOUGHT A SJNY W7500 QUAD CORE CELLULAR PHONE 4.5 INCH ANDROID 4.2, DUAL SIM, WITH DUAL CAMERAS, EXTREMELY HIGH SPEED INTERNET AND PREINSTALLED ALL THE MAJOR POPULAR APPLICATIONS. THERE IS NOTHING MISSING FROM THE SPEIFIC MOBILE, 4G ROM AND HIGH DEFINITION QUALITY SCREEN. MARVELLOUS PRICE FOR SUCH AN EXCELENT MOBILE.
SCAM ALERT!@!@!
EDIT:
Ignore what they said, I calculated flat rate shipping via UPS and total it would take 4 business days after shipping for a package to ACTUALLY go through them. If you do not believe me, go use the calculator yourself. I will be expecting my money back in FULL.
Ordered a pack of electronic cigarettes, decided to not put a tracker on it because it costed me an extra $5. Within 24 hours it shipped out, but now I'm on to the 3rd week of waiting. I contacted customer service (the first time) and told them that I have yet to see my order and they said it would take between 10-20 days to arrive. I said "Alright thats not bad" and waited another week and not a thing showed up. At that point I contacted customer service a second time and they told me "It should show up between 15-40 days" Like what am I gonna get next? 60 days? (EDIT: If you read their reply, they said I can ask for a refund after 2 months whooptie-$#*!ing-doo) 100 days? Getting really sick of waiting! Then when I tell them I want my order cancelled and my money refunded they tell me obviously they can't after its already been shipped out. I've ordered products from China before and NEVER have I had this sort of problem or it take NEARLY that amount of time. I have still yet to see anything and in my opinion; it is a scam. Do not buy anything from this website!
Also, they do reply to all negative reviews so when they reply to this its just them telling me once again to "be patient".
Dear Dylan C.,
Thank you for taking your time to write your review.We regret any inconvenience or frustration that your experience has caused you.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. This is outside our controland we respectfully ask our customers to be patient and understanding
Sometimes the packages may need more than 2 months to arrive. If you cannot get the package during 2 moths after dispatch, we can offer you the refund or resend a new package to you.
Again, I am extremely sorry for the frustration this has caused you and thank you very much for your patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I love it! To be honest, I wasn't sure about it. I did some research, and asked questions... and boy let me tell you its the BEST decision that Ive made in a long time.Its actually bigger than I imagined. The shipping time was very speedy. What I love most is being able to watch my tracking history in real time. And to watch my phone come from another country. Ive seen a lot op people say that it takes them a long time to get theirs, it only took me 6 days to get mine. I ordered it midnight on a Saturday and i got it the next Friday. So my shipping time was FANTASTIC!
The only problem that Ive had is with the volume. I have to talk a lot on the speaker phone. But other than that ITS GREEEEEAAAATTTTT!
Im going to order 2 for Christmas gifts!
Free shipping is great - but it DOES take a looong time. Also - before the shipping time, there is the processing time - which also adds up. IF using this site again, I think I would pay for a faster shipping method, as 6-7 weeks is far too long to wait in my opinion. Also - (I live in Europe) customs picked up the packet, and I needed to pay VAT on it. (23%) plus Eur6 from our postal service for the pleasure of having them deliver it - so you might want to add those figures onto the price so you have a final total. You might be lucky and avoid the VAT if customs don't pick it up - or you might not.
Dear Ronan O.,
Thank you for taking your time to write your review. We are sorry for the inconvenience.
Some countries are incredibly restrictive and have high import taxes. The import tax depends on your local customs office. There are not tax from us or our country. After you pay the tax, your local customs will release your package. We can do our best to help you avoid a high tax: Send package as gift and declare a lower price.
Again, I am extremely sorry for the inconvenience has caused you. You are a valued customer, and we are committed to providing you with the best service possible.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
After 3 months (bought the 27th August 2013) I am still waiting for a phone which was supposed to arrive in Spain in 7-25 days. It was a birthday gift. When I first contacted them, they were putting me off asking for the address. With the following emails (never again answered in 1 day) the only said "There is no information updating and the item is delayed on the way, Can you wait for some days more?" or my favorite one: "Sorry, there is no information updating about your parcel and I am afraid you need to wait for some days more. Sorry for that, While I hope you can help us a little more" Help us a little more? Really funny.
I was quite patient, so I proposed to send the item to another address in the UK, hoping to be a matter of the country of delivery. The fun has not finished, since the After-sale department says"If you want us to resend the item to you need to pay 25usd for the shipping fee, because we have send out the order for you one time". Why not? Let's pay several times for the same, yeah! In the meanwhile, the Complains Department says about the After-sale department "But XXXXX told me she didn't receive any shipping address from you, sorry "
I will be polite and I will just say UNBELIEVABLE... I wonder if I will ever get the phone or the money back, and in this last case, if I will get what I paid or there will be some "charges".
Dear David G.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
I would appreciate if you could provide me some information about your order, we will check the problem and fix it for you.
Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Заказал на everbuying.com смартфон с 4- ядерным процессором всего за 112$ и получил качественный товар с классными характеристиками. Молодцы китайцы!
The site is easy to use and well categorized with the products well distributed.
The price is good and the possibility to receive the goods with no more expenses is 5 stars.
The only thing, in my opinion, is just with the time that the products take to arrive, in my case, I live in Portugal and was more 1 month.
Ordered couple of things without any problems. Waiting time for delivery is quite long but hey it is FREE worldwide delivery.
Very recommended site.
This site MUST BE an scam. BUYER BE AWARE... My order number is EE**************. The item, 5-in-1 Noodle Style Lightning 8-Pin/30-Pin/Micro/Mini Data Sync/Charger USB Cable for iPhone 5/4/4S, Samsung Galaxy S4 i9500/i9505, HTC One M7, etc (White), was never deliver to me. First they apologize because it was in back order... something to do with the manufacturer... and then they just sent me an email asking to review my purchase.
When I contact CUSTOMER SERVICE, they said that I never paid for a tracking delivery... to check with my USPS.
Their own invoice stays that they use FEDEX and shows an INSURANCE and funny tracking number.
I wrote to them just know. I am sure I will get NOTHING from THEM!
Plain and simple... they are stealing PEOPLE'S MONEY!
Dear Leo M.,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
I have checked your order and found your package was sent by China post not FedEx. It is the problem of our system before so you will see it show FedEx as shipping method instead of China post in your account. We have fixed the problem but the information which show before cannot be retrived. We are really sorry for the inconvenience.
And I found your item is free shipping. Free shipping may need a very long time to arrive you as we choose unregister flat mail to ship the item. And from time to time with thousands of shipments there will be an occasional issue with shipping. We have sent email to you about the problem. We hope your could keep contact with us. We will help you to fix it.
Thank you very much for your feedback and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com”
Il mio voto non può essere che positivo la merce è arrivata puntuale se avevo bisogno di fare domande ricevevo una risposta in 48H al massimo in 72H io lo consiglio ciao massimo
I bought a few gadgets for my phone. I have to wait about 2 months to deliver the package. Some items are still not deliver. But that items that are deliver are soo cool and nice quality.
I recently purchased a spare USB LAN Ethernet Adapter for Tablet PC and Notebook with USB 1.0 Interface from www.everbuying.com/product*******.html
Pros:
Neat and compact
Does what it says on the tin, when
WiFi is not available
Safer surfing than using WiFi
Cons:
Distance restricted only by the length of Ethernet Cable
Other Thoughts or Suggestions:
Would like to see upgrade from Version 1.0 to 2.0 or better still 3.0
Everbuying site is easy on the eyes and to navigate, with smooth seamless transactions in the purchase.
I ordered 7 tablets from everbuying on 11/5/13... all money has been excepted,,, however when i go the site and check my acct. It still shows processing for about a week and half, i have sent e- mails requesting some kind of info on my order and have not recieved any reply... i have read good and bad reviews. And i am hoping that when and if i recieve my products i can revise my rating... they respond to your negative input but don't reply to your e-mails, they don't keep you updated about your order whether it's on back order or was shipped... i may have to contact the better business bureau, if i don't get my products or money back soon..
Dear lori s.,
Thank you for your important feedback and for letting us about your experience with us. I want to extend my sincere apologies for the problems you have experienced.
Some items on our website are so hot sale that they may out of stock after you paid the payment. And we need wait for them to get back in stock. So the processing time will delayed. We are really sorry for this convenience. We will send your pacakge as soon as possible after we get the items back in stock.
Thank you again for your feedback and really sorry for the inconvenience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I have purchased from Everbuying a beautiful smartphone at a very low price. It works great and is almost the same as the Samsung Galaxy S4. I also bought 2 pairs of shoes and a toolfor waering garden. The customer care is very helpful and prompt in answering questions and resolve any problems. I am very satisfied and definitely will buy again
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anne S.,
Thank you for your important feedback and for letting us about your experience with us. I want to extend my sincere apologies for the problems you have experienced.
You can use your tracking number to track on http://www.17track.net/IndexEn.html. If you cannot check the informaiton, you can contact us, we will help you to tracked the information for your your order.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. This is outside our controland we respectfully ask our customers to be patient and understanding.
Thank you very much for your feedback and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com