Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
Good service!
Nice support!
Greatest goods!
Fast delivery!
Anyway... i love this shop
Please listen and do not purchase anything from this site. I order a cell phone and headphones from this company and paid for insurance and expedited shipping. The items arrived over 3 weeks later. The headphones work, but the cell phone I purchased stopped working 5 days after receipt. It will no longer turn on. I have filled out an RMA and sent emails and have received no response. This company is a scam and should not be allowed to do business in the United States. Purchase at your own risk.
I came here to look at the reviews first, saw loads of bad reviews but decided to buy anyways. Thought, meh only the ones with a bad service must have reviewed the site. Boy should I have listened to the advice! It's been half a month and my order is still processing! I bought the faster shipping because I needed it pretty fast. On this site, they seem to be responding with arguments like: Your item was out of stock, that's why it was long! At least send an email if it is so I can pick something else or remove the item to get my items through faster! I've also sent a complaint through their support, 2 days later, still no answer! I don't know if this company is a fraud or not but I can tell you that they need way more employees or better ones! P.S. I work with a ton of suppliers and never have they been this long! At least write it down on your website that you will have to wait 2 months to get your items! There are loads of better online sites out there, proof is that I ordered from another online store and took the regular shipping and they still sent it out faster than these guys can process my order! Im very disappointed, there is no follow up from them, I just hope I will one day receive that order!
Dear Bobby J.,
Thank you for recent comments. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
We normally need 2-7 business days to process the order before we ship out. Sometimes for the hot sale items, it may be just out of stock after we get the payment and may delay the processing time. We sincerely sorry for the inconvenience. I would appreciate if you could tell me the order number. I will help you to check it. Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Everything I bought from this site is working well. The prices are very reasonable and all my orders have been send to me in time. I am a satisfied client.
I buy a mobile phone from everbuying and it is very good quality and very fast shipping too for sure i buy more things from this site thank you very much
I Ordered a tablet from this site and I waited 70 days still nothing kept checking the tracking number... and eventually it said it was undeliverable went to the post office they had no record of where it is I then checked the tracking again and it got sent back, I told Everybuying about this after a number of messages back and forth they finally said I could have a refund but only 85% refund back! I asked why still waiting on a message! Not buying from them again!
Dear Becky F.,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
Due to this very long travel time, occasionally there may be some accident on the way. For the package which was sent back to us, we can refund the price of the item to the customer or resend a new package. But normally we cannot refund the shipping fee as it was paid to the shipping company and cannot get back. We are sincerely sorry for the problem, if you insist a full refund, we will consider your case again and give you a satisfied resolution.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Subject: Tracking number?
Message: Hello, just wondering if my package has shipped and if so may i have a tracking number or an estimated delivery date? Thank you:)
Adminstrator(amanda) At: 01/10/2014 11:28:23 PM
We will arrange the shipment for you in a few days, so please do no worry about it
Best regards
This is my correspondence with Everbuying.com! Really?! What kind of a response is this? Payed for fast shipping and its been 2 weeks already and they cant even give a tracking number or a half decent response! Will not purchase from them again...
Dear heather h.,
Thank you for taking your time to write your review. I want to extend my sincere apologies for the problems you have experienced.
Some items in your order may need few more days to prepare before we can ship out. We sincerely sorry for the inconvenience. I would appreciate if you could tell me your order number. I will help you to check the details for your package. Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I needed aflash memory and when i opende my mail i saw the mail from everbuying offering this flash memory the price was good so i bought it. I got the memory flash very quickly and i'm very satisfied from this purchase.
Never buy from EVERBUYING.
Scam, lies, fraud.
Delay, don't refund.
I found a trojan in their new cell phone. DON'T BUY THERE.
Dear sylvainlavoie,
Thank you so much for your important feedback. We are sincerely apology for the problems you have experienced.
We do in fact inspect all items before we ship them. But we may cannot find out all the virus in a few phones. We are sincerely sorry for the problem. We stand behind every item we sell, if you do not like the phone or you have any problem with the phone, you can return it to us, we can offer you exchange or a refund.
We have improved our detection method for the phones and tablets on our website. We will try our best to avoid the same problem happen again.
Thank you again for your review. And we are sincerely sorry for the inconvenience.
Kindly
Maple
This seems to be a scam website. I've added an order almost 7 days ago and the communication I receive form their agent seems to be totally scam.
The funny thing is that they have PayPal as a payment method and they are still not blacklisted
Dear Panayiotis P.,
Thank you for your comment. We wish to apologize for any inconvenience that we may have caused. The item in your order may be out of stock so we cannot ship it to you in time. You can choose the other item to replace it or we can refund the out of stock item to you if you do not like to wait. I would appreciate if you could tell me your order number, then I can check more details for you. Thank you very much for your cooperation.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I ordered an item of clothing 1 month and 10 days, the expected delivery time was 15 days but it still hasn't arrived I emailed them a few times and they still havent gotten back to me nor have I got my money back. I do not recommend you order from them
Dear Sara T.,
Thank you for notifying us of your complaint. I want to extend my sincere apologies for the problems you have experienced.
The item in your order may out of stock, so the shipping was delayed by the processing time. I would be grateful if you could tell me the order number then I can help you to check the details and fix the problem for you. Thank you very much for your cooperation and sincerely sorry for the inconvenience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Ordered clothing and jewelry and it arrived 15 days considering it was holiday season. I love the fast and free shipping. One of my order though was not as expected when it comes to its overall look but the other items are stylish and has excellent material soft and comfy.
I bought on the side a mobile and am very happy! Great prices and very good quality! The customer service is great every email was answered immediately. In any case, to recommend! Jan Willem
Ordered phone with expedicted shipping. Its over a month now and i havent got it yet. Worst of all is that they could'nt send by fast shipping, but they didnt inform me about that at all. Got to know about that only when i started to interest. Untill that I was just sitting and waiting like a fool. And they ask to pay extra 30usd for shipping or, otherwise, package will be sent by flat rate shipping.
After series of emails, where i tell them more than once to send by flat rate shipping, nothing's happened yet.
Dear Marcis E.,
Thank you for your review. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
Your address may be remote address in DHL, you need pay more 30usd to DHL if you want to send by DHL. If you do not like to pay, we can ship by flat rate shipping, and refund you the shipping difference. For flat rate shipping, it will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. So sometimes may need more than a month to arrive.
We are really sorry for the problem and I would appreciate if you could tell me your order number. I will help you to check the details. Thank you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I ordered a phone from this website for my boyfriends xmas present (made the order over a month before christmas) and also paid for express shipping (3-5 days) but here I am 3 months later, still haven't recieved the phone. On top of that, I emailed support and it's taken them over a month to reply. Now that I try to access the website, it doesn't exist! Ridiculous. I've been scammed and I want my phone, or my money. Everbuying if your reading this, please get back to me as soon as possible, that would be great.
NOT A HAPPY SHOPPER!
Dear Hannah F.,
Thank you for your feedback. We are really sorry for the problem. The phone in your order maybe cannot ship by DHL, so we sent it by flat mail which may need about a month to arrive. If you cannot access your account, please choose 'forgot your password', we will send you a new password, please use the try to login in your account with the new password. And we may have replied you, please kindly check your spam box. I would grateful if you could tell me your order number. I will help you to check more details for your order. Thank you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I recently shopped on everbuying.com for Christmas. I was drawn to them because of the cheap prices they had on lots of items. I purchased over $100 on Christmas presents. When I received the package every item was there and in good condition! I was very happy with my purchase with them that I've gone and ordered over another $100 in things I want for my self!
Ticket: T*******363
E**************
I bought a HTM 9500 " smart "phone arrived 17th December Since then I have been trying to get the phone to work. Batteries wouldn't keep charge. Bluetooth will not operate as it appears it has not been installed. Will not connect to my computer laptop as no driver will install. Probably more wrong that I have not found yet. Was offered $7 dollars to repair it locally. Ridiculous as cost cannot be ascertained before repair and guarantee would be void im sure.
I have spent hours and hours trying to get it working. I am being continuously given the same resolutions by everbuying.com which I keep telling everbuying are not working. Spent €90 euros plus customs €15.80 on this as a present which was returned to me(embarrassing).
Dear Paul O.,
Thank you for comment. I want to offer my sincerest apologies to you for the issue. We stand behind every item we sell. You can return the defect item to us to exchange. You can get more information on http://www.everbuying.com/m-article-id-16.html. I have sent you email about the problem and I would appreciate you could keep contact with me. I will help you to fix the problem. Thank you very much for your cooperation.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I purchased a shoes for my daughter in Nov 2013 and I never received. Wrote many complaints to customer service and they kept telling me that it would arrive soon. It never did. Then, I asked them for a refund and after that I never got a reply.
I do NOT recommend this site and I will NEVER purchase anything from there again.
Dear Carla C.,
Thank you for taking your time to write the review. I want to extend my sincere apologies for the problems you have experienced.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time.
I would appreciate if you could tell me your order number, I will help you to check the details and fix the problem. Thank again for your feedback and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
For the most p[art, you get what you pay for. I have ordered over 100 items from Everbuying and A Happy Deal (same companies) and 3/4 of them have been good to excellent, wit the remaining 25% total garbage. Do not believe the expedited and insurance claims, it does no good at all, everything takes 2-3 weeks to get delivered. The quality of most non-electronic items is good to fair, most electronics do not last more than a month -6 weeks and the warranty states you must return the DEFECTIVE item at your expense or have it fixed locally and they (maybe) will reimburse you. So "Buyer Beware".
Мне сайт понравился! Адекватная цена, предоставляют скидки! Сделал 6 заказов! Электроника, телефоны, антенны, инструмент! Все товары, которые заказывал, соответствуют заявленному! Качество обслуживание понравилось! Доставка скоростная и эконом! Рекомендую!
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear T S.,
Thank you so much for your feedback. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation.
We are really sorry it is busy season in our country now, so the reply may be a bit delayed. I would be grateful if you could tell me the order number, I will help you to fix the problem. Thank you very much for your feedback.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com