Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
I also placed an order on 1/5/2014 still waiting I placed a message on my account regarding the delivery of the phone and the response I got was the same of another review... was to not worry it will be shipped in a few days... Can I get a better response is #1 and yet I still haven't seen any info on what's going on with my order. It's been 3 weeks and I have yet to know anything...#not happy# E**************
This is the worst company online. I purchased some phones and memory cards 26 days ago and I still haven't received my items. I have a tracking number but I think that its bogus because every time I attempt to check it the website is always experiencing an error. Its almost like its preset for any tracking number to give out a predetermined response, "Sorry were having difficulties". I could maybe accept it for a day or two, but the entire month of January this website has been down. That just unacceptable and it needs to be flagged as a bogus company.
Dear Ulysses R.,
Thank you for taking your time to write your review. We want to extend our sincere apologies for the inconvenience you have experienced.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. And the tracking website have some problem recently so sometimes you may cannot tracked your package. But they are trying to improve it now. Please try it again. If you cannot track your package, you can contact us, we will help you to check the information for your package for you.
Thank you again for your feedback and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Os produtos que eu comprei foram de excelente qualidade. Boa relação qualidade e preço. Por agora estou muito satisfeito com os produtos adquiridos. No outro dia tive uma questão sobre o stock de um produto e o colaborador foi muito atencioso em dar-me todas as respostas possíveis com bastante prontidão e a mostrar a sua disposição para qualquer eventual questão que eu pudesse ter.
What a terrible website. False advertising, saying the phone is in stock when it is clearly not, as they told me 15 DAYS after ordering and taking $260 of my hard earned money. They would not send me a different phone because it cost more than the original, but for waiting 15 days (after choosing a 24 hour dispatch phone with expedited shipping) i think it was a fair deal. Stay away from them if you want to have a good shopping experience. Customer service responds daily, but it took that long to tell me it was out of stock. They tried to delay me by asking to verify my paypay account, but I sorted that out very soon. Just go somewhere else, honestly. Fraudulent af.
Dear Connor O.,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
For the order which amount is higher than 200USD and paypal is unverified, we normally will confirm the payment information again according our financial security. We sincerely sorry for this inconvenience.
Some items on our website are so hot sale that they maybe just out of stock after we get the payment. You can choose the other item to replace it but if the price is higher then you need pay the difference. If you want to get a refund, we also can cancel the order and send back all the money to you.
There are so many emails and message on our website, the responds maybe a bit delay. But we have phone and livechat on our website. You can contact us by this way,
Once again. We want to offer our sincere apologzy for the problem and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I liked the site, easy search of goods, there are many discounts, You can find inexpensive items with free shipping.
I was looking for a small adapter USB To 5 Pin Converter Connector and found quite inexpensive.
The goods arrived in Russia somewhere for 5 weeks, everything works fine
Immediate communication. Item arrived quickly and was good quality
Hello I am from Portugal, and quite liked the Everbuying of products.
Order now several products, and all arrived where I had some problem in Live Chat helped me to resolve outstanding team.
Congratulations to all for your work, this site is excellent and would recommend everyone buy the products are fantastic and always arrive when promised.
Greetings,
Fábio Pinheiro
I recently purchased a jacket and after waiting for God knows how many weeks it finally arrives and it doesn't even fit me. I want my refund ASAP and what even pissed me off most is the fact that there isn't even a return address. They can't just expect us to like it. I want my Refund
Dear P O.,
Thank you for your feedback. I want to extend my sincere apologies for the problems you have experienced.
The size on our website are Chinese size, and it normally one size smaller than US size and European size. Maybe you choose wrong size when your place the the order. You can return the items to us to get a refund, but you need pay the shipping fee to return it. The shipping fee maybe higher than the price of the item so we normally do not suggest the customer return the clothes to us. If you can keep the item, we can give you some other compensation.
We are really sorry for the problem and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I ordered a LED bulb, and hand watch, The pack comes with good condition in time. No problem with this site.
I placed an order on 6 Jan 2014 (Order no. E**************). But the order status is always "processing". The website says delivery in 7-25 days or 30 days money back. I wonder when (if ever) i will receive the goods if it is not shipped yet. Be serious guys. Such delays will refrain further orders.
Dear Ally Y.,
Thank you for taking your time to write your review. We are really sorry for any inconvenience that we have caused. I have checked your order carefully and found we have some problem with your shipping address before. My colleague has been sent you email to confim your shipping address on January 7 and just got your reply recently. The items in your order are well prepared now and ready to ship. We will send your package as soon as possible and send you the tracking number. Thank you very much for your patience and cooperation.
Kindly
Maple
I bought what they called a Fashion Style Turndown Collar Double-Breasted Long Sleeves Woolen Trench Coat For Men. It looked awesome. I paid $44.71, which included 3-5 day expedited shipping, and the coat never arrived. I sent an email after three weeks asking what the issue was and they told me that the coat had sold out, and that I should find another product to replace. To me, thats unacceptable, as when a company tells you that something is in stock, you expect that you can be able to pay for and receive it, not wait weeks on end until after Christmas (it was a gift to my brother). So no, my experience has not been good. I sure hope I get a refund.
Order number was E**************
Dear Sacha H.，
Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.
We are sincerely sorry for the item is out of stock and cannot sent it to you. We will cancel your order and offer you a full refund. Please kindly check your paypal account after 3 business days.
Kindly
Maple
I order a clone galaxy s4 and im in love with it i picked the 3 to 5 day shipping and it took 1 whole day to process and ship i recieved my package within 3 days thats amazing most people who say it took months to recieve their package choice the free 17 to 28 day shipping and you only can get your tracking number if you use the full site and the use DHL shipping (:
I buy at this site different necessary things during one year.
I am very pleased with the price-quality ratio.
All my questions were decided by representatives of this shop quickly and professionally.
Necessarily will use this website for new purchases.
I bought a cell phone from this site and got it two months after I ordered it. I requested it to have insurance and expedited shipping but the insurance is worthless. My order was said to have free one day shipping but it took them a month to ship it out. I tried calling the contact number several times but it just kept giving me a busy signal. I emailed them and talked to someone named Jane and they said to give it three more days to ship. I did this but it got here two more weeks after she said this. After I received my phone it seemed to work until I put the sim card in. I can't pick up cell phone service even in a 4g network. I emailed another person about this and they said that all their phones are Quadband phones and need Quadband sim cards so I called the recent at&t store and they said there is no such thing as a Quadband sim card and that all of AT&T phones are quad band phones. So I emailed again and asked for my money back but I've not gotten a response at all. Also when I went to check the phone out there was an accidental picture on the phone that had at least 10 phones in the picture and they were all the same but it wasn't a factory of any sort it looked like someones home. This sight is fraud! I will not buy anything else from here ever!
Dear Kimberly A.,
Thank you for notifying us of your complaint. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We are so sorry we do not have a phone which can support 4G network on our website now. Most phones on our website only can support 2G and 3G network. We have show the network frenquency of the phones on our website. If you cannot use the phone with your SIM card, you can return it to us to get a refund. I would appreciate you could tell me your order number. We will send you the returned shipping address, Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Completely dissatisfied about my experience thus far.
My order (E**************) was placed on 12/27/13 with insurance and "expedited" shipping... The "expedited" part is nothing more than a joke. I have yet to receive product, I go tot he site and it still says "Processing" At this point I do not want to read "Thank you for your review. We wish to apologize for any inconvenience that we may have caused." from a person by the name of "Maple" I just want my money back and ill do my part to make sure this site gets reported to the highest agency possible about how they take peoples money and rip them off... Trust me when I say, I am going to bring attention to this company... and not in a good way.
Dear Lenny J.,
Thank you for your comment. I have checked your order and sincerely sorry to tell you the item you choose is so hot sale that it is out of stock. And the manufacturer just informed us the item may no longer restock, it is better for you choose the other item to replace it. If you want to cancel it, we will cancel it and refund all the money to you.
I have sent you email about the problem, I would appreciate you could keep in touch with us, we will help you to resolve it. Thank you very much.
Kindly
Maple
I ordered my things and it was shipped on Dec10. Still have not received it. And the people who write you back does not care. I won't ever order from here again and I have told all my friends to stay away.
Dear Shelia D.,
Thank you for taking your time to write your review. We want to offer our sincere apologies for the problems you have experienced.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time.
We would grateful if you could check your package in your post office, it may be in your post office now.
Thank you very much for your patience and so sorry for the inconvenien.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
This website is very good for what it is. I see everyone complaining about it, but they don't seem to realize that they are getting very cheap items from China. Did you honestly expect to pay 30$ for a top-rate item? The website can be awfully slow, but so far I've received 3 out of 3 items ordered. They were mostly better than I expected for the prices. The great thing is that all of their phones are unlocked, and with both of mine I somehow got free data when I activated the SIM card. Other than being slow, this is a good website, with items that are better than expected, but you can't expect the best on the market for such prices.
I place an order with them and every time I go to check the order it all ways saying processing. The order number is EE**************. How long befor I get my order? Is there a good site out there that have good unlock phones for a good price.
Dear julia l.,
Thank you for you review. We are really sory for the incovenience. The item in your order need few days to test before we can ship out to you. It just make sure the one that we send to you is a good one. And your package just shipped out. We have sent the tracking number to you by email. Please kindly check it. Thank you very much for your patience and kind support.
Kindly
Maple
Product is very good I am satisfied
7 inch P8800 Android 4.2 Phone Tablet PC Dual Cameras MTK6572A Dual Core 1.3GHz WVGA Screen Bluetooth GPS (White)
Linuxmadeira
Ramiro Marques
Order sent a week ago, sent few emails but no real feedback or timeframe, no track number except to order staus: processing since 07/01/2014. I paid my order E************** a week ago for a birthday present with expedited shipping but it looks like I will not have my present before! It is a shame, I am very disappointed with the client services. They are not helpful at all.
Dear sylvain b.,
Thank you for your review. We wish to apologize for any inconvenience that we may have caused.
We sincerely sorry for the shipping delayed. The items in your order are well prepared and ready to ship to you, we will send your packge as soon as possible. We will send you the tracking number after shipment.
Thank you very much for your patience.
Kindly
Maple
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina C.,
Thank you for your review. We are sincerely sorry for the problem that you have encountered. I cannot find your order with the order number E140105143006838. Could you please check it and tell me your right order number? I will help you check the problem of your package and give you a reply. Thank you very much fory our cooperation.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com