Everbuying.netReviews 1,832
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
My girlfriend and I between us have ordered at lease 12 phones and 2 tablets and have yet to have a problem with them. I even placed an order and then needed it cancelled. I simply sent an email explaining what had happened and it was cancelled without any hassle! When I use the 3-5 day shipping, it gets to me no longer than 5 days. I have even referred people to this site and they have nothing but good things to say about it! The only concern one of my friends had was when he ordered a phone around Chinese New Year and had to wait for it to arrive a little longer than expected.
Well, I placed an order E************** five days ago, and the status is still "processing". No e-mail confirmation has been sent, as well as the money. And honestly, after reading the reviews here I am becoming worried. Why don´t this people give any signs of life when processing orders that have been already paid?
Edited- in less than 24h confirmed the reasons for delay. Information is all. Thanks guys!
Excellent company, amazing costumer support, super fast and friendly, I changed my home projector with no problems at all.
I'll recommend this site 100% trust-able!
Thank you everbuying!
Well-organized site, thanks to timely online support chat, and always courteous operators, the product purchased is arrived in perfect condition and very fast, I recommend to everyone, you can trust.
I will never buy something from Everbuying! I can not receive my items and the customer service is very very bad!
Dear Odun K.,
Thank you for your feedback. We very much regret for the problem that you have encountered. Could you please tell me the order number? I will help you to check more details. If you package lost on the way to you, we can give you refund as compensation or resend a new package to you. Thank you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
This website should be under investigations, they are scamming people. I ordered a white jacket on Feb 1st and I paid for the insurance and the express shipping. I still never received the item. On top of that the so-called tracking number does not even work in its own website. Scam BIG TIME! Please do not make any purchase from this website, because you will be loosing your money and get into frustrations.
I placed an order on 12/26/2013. Today is 2/15/2014. I have sent a number of inquiries about my order. They don't respond. No order- no reply-?
Dear CAROLYN D,
Thank you for your comment. We sincererly sorry you still have not got your package. Sometime it may need more than a month to arrive as the shipping method will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time.
I would appreciate if you could tell me the order number. I will help you to check more details. Thank you very much for your patience.
Kindly
Maple
I HAVE PLACED ORDERS 4 TIMES AND EVERYTHING CAME ON TIME 25 TO 30 DAYS TO GREECE. I AM VERY PLEASED DEALLING WITH THE GUYS FROM CHINA. I ONLY HAD PROBLEMS WITH SIZES OF CLOTHES AND I WILL NEVER ORDER FROM THEM AGAIN. BUT ELECTRONICS WERE EXACTLY AS SHOWN, AND WERE VERY WORTH MONEY. I WILL ORDER FROM THEM AGAIN IN THE FUTURE.
Order # E************** unable to get any response regarding shipping status despite paying for DHL.
Previous order # E************** after 3 weeks they decided it was out of stock again despite paying for DHL. They say they have refunded but no info yet. Have raised dispute with Paypal.
Seem very disorganised and not customer friendly
Dear Stu B.
Thank you for your feedback. We sincerely sorry the item in your order is out of stock so we have not shipped to you. We will cancel it and refund you as your request. We will refund you in 3 working days. Please keep check your account. Thank you.
Kindly
Maple
Order number: EE**************, have yet to receive package and still says processing, very poor customer service. Will definitely request refund if no answered within a few days
Dear customer,
Thank you for taking your time to write your review. We apologize for any inconvenience that we may caused. We have been help you to deal the problem, please feel free to contact us if you have any other question. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Really BIG SCAM... I placed my order and paid the same day January 16,2014 and I didn't get my order yet. Yes, the customer service phone doesn't work and the customer service on the e-mail says that the order was shipped but no tracking number.
I really need my money back... order no: E**************
PEOPLE DON'T ORDER FROM THIS WEB SITE IT"S A BIG SCAM. I've bought before things from China but the goods arrived at my place in max 5 business days.
Dear Gaby M.,
Thank you for your review. We are really sorry that we have not sent your order but your order is ready to ship to you. I found you have ask refund with my colleague, we will cancel the order and refund the money to you as your request. We sincerely sorry for the problem.
Kindly
Maple
I placed an order on 25 Jan '14, the site shows it was shipped out but no sign of it and the tracking no doesn't work... where is it?
Order #EE**************
I hope to turn this into a positive review for the company by receiving my tablet sooner than later
Edit - received an answer same day with confirmation of product transit, thanks Maple for a v quick reply and am happy to endorse them. Cheers
Bought a tablet, bluetooth keyboard, and a nice stylus for, what i thought was, a good price. I paid extra to have the fast 3-5 day shipping and yet it still isnt here.
My order #: EP**************
Is there anything i can get help with?
Dear Kyle G.,
Thank you for taking your time to write the review. We sincerely sorry for the delay. The items in your order were out of stock before so we have not shipped your order but they have got back in stock now and your order is ready to ship, we will send the order to you as soon as possible and send you the tracking number. Thank you for your patience.
Kindly
Maple
Order: E**************
Ordred 2 phones Jan 31 with expedited shipping option and still in processing status since day 1. Made inquiries about the status and still no answer.
Am wondering if this is a scam? And if I should I cancel this order.
Dear N T.,
Thank you for your review. We sincerely sorry the phones you choose are out of stock after you paid the payment. You can choose the other items to replace them or we can refund you the money to you. We have sent you message about your order, please check it, we will help you for the problem Thank you.
Kindly
Maple
This site is a joke. I ordered and have been trying to cancel from ever buying but still no reply. Please cancel my order # E**************. I would like a refund as soon as possible. Now my valentine's has been ruined. Buyer beware, do not buy from this site, plus their customer service is unreliable. How can you have just one representative?
Dear AB,
Thank you for your feedback. I checked your order and found the city in your shipping address is different from your paypal information so we cannot ship the order to you before we confirm it. We sincerely sorry for the inconvenience. We found you make a dispute in your order so we cancel it and refund the money to you.
Kindly
Maple
Whenever i contacted everbuying.com i always found the right products at very reasonable prices. Delivery was always satisfactory. I highly recommend everbuying.com for any products you want to order. Excellent service with excellent prices
Everbuying used to be a great website but now placed two orders agian and it just sucks the represantative Julie doesn't respond to my questions and support tickets are not awnsered order NR: E************** & E**************
Dear Thom J.,
Thank you for your review. I checked your order and sincerely sorry the item in your order are not in stock, we may need about a week to get them from the manufacturer. If you do not like to wait, you can choose the other items to replace them. We have sent you message about the problem. I would appreciate if you could keep contact with us, we will fix it for you. Thank you.
Kindly
Maple
EP************** is my number I ordered a case online and it's been over a week. I have payed extra 11 dollars for shipping and it's still processing how can I get a refund?
Dear Aleks D.,
Thank you for your comment. We are really sorry we have problem with your shipping address so we have not shipped your order. We have sent you email about the problem, please kindly check your email and reply us, We will send the order to you once we confirm your address. Thank you very much for your cooperation.
Kindly
Maple
Hi,
Your site has very nice stuff but unfortunately, very unreliable service. My order E**************, was placed 2 weeks ago and it is still processing. I would like to know if i will get my items or if I should cancel? I knew it seemed to good to be true.
Dear Justin S.,
Thank you for your review. We are so regret some items in your order may still need about 2 weeks to made in the factory befor we can send to you. If you do not like to wait, would you mind choose the other items on our website to replace the items? Or we can refund you the money. We sincerely sorry for this inconvenience. We have sent you message about the problem. Please keep contact with us, we will help you to fix it. Thank you.
Kindly
Maple
Ordered a phone on 12/31/13. No communication (ecept foe questions. Pocessed o 17 Jan. It has now be 47 days and no phone. It has been 46 day since they deducted their money fron my account. The tracking system is a frdu as was told to me by one of their operator. 447 days and no phone! It is shipped fom Chine... slow time 6 days. SENIORS please staway from this company. IIt is my personal opionion hey are a fraud... *******@sbcglobal. Ner
Dear John B.,
Thank you for your review. We sincerely sorry for the problem. I am sorry I cannot find your order number with your information. I would appreciate if you could tell me your order number. I will help you to check the details. Thank you.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fernando M.,
Thank you very much for taking your time to write the review. We sincerely sorry the items in your order are not in store now and they may need about 7-10 days to get back from the manufacturer. If you do not like to wait, you could choose the other items to replace them. If you want to cancel the order, we will refund the money to your account. We are really sorry f or the inconvenience and thank you for your patience.
Kindly
Maple