EtsyReviews 1,566

I would stay away from buying anything from this website. I just had a recent experience where I bought 24 products from one looked like a reputable seller with an expectation of receiving the item in 1-3 business days. It has been 11 days since I ordered and still no product or a reply from the seller after multiple emails, messages through Etsy, and even googling them up in attempt to call the company personally. I opened a case yesterday in hope to get the sellers attention but because I still had no reply, I wanted to cancel the order and just get refunded. But unfortunately that is not how Etsy works. You have to wait for a 7 day period for where the seller and the buyer (myself) can try to resolve the issue. Then after 7 days if there is still no reply from the seller or no resolution, you as a buyer can escalate the issue and have Etsy try to have the seller refund you. Even then, I do not think you are guaranteed a full refund. THIS IS A POORLY STRUCTURED COMPANY GEARED TO SUPPORT CRIMINALS AND THIEVES. They really need to re-evaluate how they structure buyer/seller resolution. If the seller doesn't reply after a day or an open case or at least 2 days, the issue should be escalated immediately without having to wait 7 days. Especially on seasons like Christmas which is a time sensitive issue. Being a nurse and serving others every day all day, I expect to be treated the same way I treat my patient's. I am very disappointed at this website and advice anyone to avoid buying from here at all cost unless they change their refund policies. Ebay and Amazon is way better. DO NOT WASTE YOUR TIME AND EFFORTS ON THIS SITE!

I ordered four things, one was a skirt and the other three various hair accessoires.My skirt came and was really cute, even tough it was supposed to be green/blue and not green/pink. I'm still a bit regretful because I wanted a different skirt with an more stable and not so flexible material, but I fell in love with it anyway. I later on got two of the accesoires, and they were alright. But the last accessoire is still missing, and it's been two months.It should arrive in 1-2 weeks, but I yet need to get an answer from "deadlycherries". It's a bit sad on how I originally wanted to wear the antler headband for halloween, but It's already over.

Hi I bought a couple things from Etsy. A personalized mug and key from the kids for my love for fathers day. They are amazing! I had minor questions and concern about the product and they were extremely helpful. They made sure that understood everything. I also had to change something at the last minute and they were ok with it. My products arrived on time and my kids were so excited. They did really good. And I would recommend to anyone for their personalized needs. In fact I'm ordering from them again now for Christmas. They do excellent work.
Shon

In retrospect - if you want to have buyers take advantage of you - get something for nothing and then YOU pay high postage and other fees with very little real ETSY traffic - go ahead and open one of these shops.

My sincere advice is take your money and dreams to another platform - Amazon, shopify and rubylane are more professional outfilts that value sellers just as much as their customers. I am soo angry with their absolutely obtuse dispute resolution... I can't put the words online.

I am sorry I started there and invested so much time and effort. Amazon is actively recruiting 'hand made sellers' and ETSY will soon realize the hard way that hand made sellers will move to other platforms when WE are not satisfied with their customer service. DONT SET UP A SHOP ON ETSY.

Reviewing a site like this is difficult - unless you've ever had a major issue with a particular seller on Etsy or actually sold on the site, you're likely to never have a reason to interact with the people of Etsy itself.
I've created and managed three shops on Etsy for a few, shall we say, not-so-internet-savvy older folks who wanted to get their crafts out into the world. Listing and editing is super easy with the site and if you ever have any questions or problems, Etsy customer service is amazing and generally pretty fast with a response.

Obviously the site cannot be held responsible for the actions (or inactions) of the very few bad eggs there are that you might experience as a frequent buyer. But they really are few-and-far in between since Etsy takes quick action on any reports that are made.

Love Etsy! If I need something personalized for any occasion, I can come here! Prices vary depending on the seller but it's generally good! Highly recommend this web site. If you run your own business (not direct sales), then you need to Register with Etsy!

Etsy is an abusive company that may close your shop whenever they want under any excuse, even if you have several hundred sales with every review being 5 stars. You sell handmade, quality products and you make your customers happy? It's not going to make any difference. Meanwhile, Etsy let Alibaba/Aliexpress re-sellers stay there.

Please, read this article, this is exactly that Etsy is:
https://itsaboutprinciple.wordpress.com/tag/etsy-sucks/

I'm thinking of closing my shop because after about a 7 year span, I've sold maybe only 50 items. My daughter opened a shop, she is over 18 years old, but used our address. She had a claim on her shop, and etsy SUSPENDED MY SHOP (as well as hers), with no notice to me, after I finally got through to a representative that was supposed to help, they told me there was overlapping information between the two shops and that is why MY shop was also suspended! The customer service experience was AWFUL, almost rude. This is the last sentence of the last email I received from them, copied and pasted. "Because we've shared all the information that we're able to regarding this connection, my team and I will be unable to respond to any further emails on the subject."
Even when I reached out with a new claim, they WILL NOT return an email. Absolutely saddened by this. I used to own stock in this company. I sold it.

Fair Warning to anyone that thinks ETSY is a "cool" place to shop. Had a seller put glass in a box without proper wrapping for $134.50 and ship it. Of course it arrived broken. Here's what happens next with this site:
1. I contact ETSY seller "SHORTPANTS" to tell her the packing was not sufficient - she tells me I broke it and ignores any request for refund.
2. I contact ETSY "customer service" get form emails but never get any response from a human. This was over 2 weeks ago, and they have never contacted me.
3. I file claim with AMEX after figuring out I'm dealing with a scam artist. AMEX refunds me. Again ETSY never responds.
4. I close the claim and give negative feedback. ETSY REMOVES negative feedback. I you check you will find it very rare that anyone in fairyland (ETSY) ever had negative feedback.
I will never buy anything from this site again. Their support is nonexistant, unless you are a dishonest seller, then you have it. If it were not for paying with AMEX or Paypal you are screwed. At any rate how fair is it that such a seller gets to keep my money?

I do not know where to begin. I ordered a pair of earrings from SacredTribeArt TWO MONTHS ago and still have not received them. This is after contacting the seller myself, being ignored by the seller, and finally opening a case with Etsy's dispute resolution team one month ago. Needless to say, I am appalled by Etsy's customer service. Their "Dispute Resolution Team," is essentially useless. They claimed they would resolve the case with the seller, and ONE MONTH has gone by and still nothing. After trying to email the dispute team many times to see if I will be receiving my product or not, they just reply with PayPal's refund policy, failing to answer my question at all. I finally was able to speak on the phone (just now) with a customer service rep, and she essentially told me that I have to contact the shop owner myself, even though she knew I already had AND knew their account is suspended right now anyways. She basically said she could not do anything at all to help me. Apparently their "Dispute Resolution Team" is actually a figment of imagination. YOU ARE THE WORST ETSY! That is the last purchase I will ever make from your website, hands down the worst customer service I've ever been falsely offered.