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2 Reviews by Andi

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Etsy

Etsy

10/31/17

I have found some seriously rare gems on Etsy for a very fair price. All the sellers have shipped on time and have been very friendly. My only complaint is that it is kind of hard to get your foot in the door as a seller and have your items be seen.

Poshmark

Poshmark

10/30/17

I used to love selling and buying on Poshmark. It was my go to place to find sold out or rare pieces from clothing brands I love AND I always found some killer deals. It was a great alternative to other social media shopping apps because they had amazing customer service and offered great buyer and seller protection. I could always expect a reply from an actual person within 48 hours (between 2014-2015). Unfortunately, their customer service is essentially non-existent at this point. As a seller, there is no protection. If a buyer damages an item after they receive it or it was damaged in transit, it is your problem. Poshmark will side with the buyer without much question if they submit a report within the 72 hour window. Just this week, one customer purchased a $200 skirt that was brand new with tags. On the 3rd day after arrival she filed a report that it was damaged. Having learned the hard way, I very carefully checked the skirt before shipping (sometimes I even go as far as photographing items a second time as evidence). Poshmark ruled in favor of the buyer without asking for any evidence from my side, even though I alerted them that I had pictures of the skirt prior to shipment. In the claim, it cited a marking (that most definite was not present when it was shipped) AND that the color was not depicted accurately. We used the stock photo from the Reformation website for the exact colorway of the skirt as our photo. I would honestly love to see Poshmark return to its commitment to customer service so users can have faith selling again. Unfortunately, it seems like more and more users are ditching Poshmark for other social media commerce apps. I wish they would invest more into the customers that make the app possible and less into expansion.

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