EtsyReviews 1,566

Anyone new to Etsy needs to be aware that when it comes to buyers they couldn't care less. I opened a case against a seller after waiting nearly three months for an item I'd paid for to arrive. I did this because the seller claimed that I was being unreasonable to expect to have received an item sent from Canada to London in that time period and assured me that I just needed to be patient. After checking the shipping times between Canada and the UK, I realised the seller was being less than honest, especially as they could not furnish proof of postage receive a. I believed that Etsy would agree I should receive a refund. However, a short while later I received a form email from an Etsy customer support person telling me that they decided in the seller's favour, as they had an admin number which was proof the item had been sent. I queried what an admin number was and was sent another form email this time claiming that the seller had shown them a tracking number as proof. This was news to me as the seller had told me that a tracking number was not available. I contacted Etsy again and this time was told it was not a tracking number but a 'shipping receipt' When I asked what that was, I was given a very convoluted explanation, which basically boiled down to the seller having printed off a shipping label from Etsy. I pointed out that was not proof that the seller had actually posted the item, just proof they had printed off a label and that I wanted to see proof of purchase. The Etsy representative tried to use the confidentiality excuse before admitting they had actually seen a proof of purchase. In other words, despite their 'investigations,' they had done no more than look to see if the seller had printed off one of their labels. I fail to see the purpose of inviting users of the site to open cases when they clearly can't be bothered to actually investigate. Instead they simply wait a few hours before emailing a draft email. The three I received from three different representatives were identical. But don't take my word for it, check out the scores of bad reviews they racked up and judge for yourself.

Received a second bird from this artist... birds are delicate and very lifelike. I bought a pure white one and a blue jay. They are sitting on a lampshade and at Christmas, the white one sits on my tree (I bought the white one at a sale before this artist opened on Etsy). Love them! You can be sure that this seller will deliver as promised.

I have shopped on Etsy for years! Spent thousands of dollars on that site! I guess the policies have changed. Or the shops dont care. Second time never receiving my package. Sellers are small shops arent held responsible to make customers happy. Etsy doesnt do anything either. Im done. I wont shop on Etsy ever again. Sucks to waste hard earned money online and have no guarantee of ever receiving your package. Shop local or direct!

It seems about 30% of the time when I buy on Etsy the items don't ever arrive. I get charged and sometimes I get charged like $50.00 to ship very light items, but then they never come.
Etsy doesn't back you up like Amazon. They make you wait a week AFTER your item is late before they'll even open a case.

I ordered--most recently--sparkelers and rose satchels for my daughter's wedding next week. I'm out $600.00 on these 2 items--neither have arrived--and Etsy's policy is that I should wait until the wedding is over before they will even look in to it.

NO MORE ETSY for me. Amazon takes care of their buyers.

I ordered two initial prints as wedding gifts from Knot&Nest. Before placing the order, Becca took the time to show me what the prints would look like using two different date formats. I ordered them on the 20th of June and they arrived on the 24th. The burlap was of very nice quality with some stiffness for easy framing. I framed them myself purchasing frames that were matted with an 8 x 10 opening. Love this product and will be purchasing again. Thank you Knot&Nest!

Ordered a birthday present at etsy.com, vendor MunchkinsNPumpkinsUK.

Time between order and delivery was 24 days (birthday present, which obviously didn't arrive in time). Vendor aggressively defending herself by pointing to all kind of vague conditions. Customer is stupid. Very customer unfriendly and delivery time of the 19th century. Paid 15 euro deliery cost for a product of 20 euro and had to wait for 24 days (shipping from UK to NL)!? Unreal. Never returning here again. P.S. And now I got reported for review extortion and abuse. Another example how seller is treating customers. Have no words left... Totally flabbergasted.

I am just glad that I have read other reviews before going any further with Etsy as a platform to expand my business and creating that dependency on them.
My experience- I just opened an account with Etsy and messaged some potential clients introducing our Business and the services that we offer.
After sending 5 odd messages Etsy blocked my messenger and restricted me from sending anymore messages. I initially thought it may just be their policy that doesnt allow more than 5 messages per day, hence tried again and the messenger is still blocked. Not sure what is Etsy are so insecure about?
After reading their unprofessional behavior towards other members who have been with them 3-5 yrs, I doubt their customer service will ever bother to address my query and hence I cant be bother either.
They promise to make a Bird fly by giving her wings and then tying off the wings just so that bird can only fly at Etsys will!
They want to dictate everything in your business, whom your business should and shouldnt be introduced and control it. For me personally, its like restricting my progression further.
Thanks to other members for their reviews, you have just saved me lot of time & energy that I could invest elsewhere to expand my business further. Never would never want to work with unprofessional ppl again!