EtsyReviews 1,566

Mailing to Germany from Etsy / JFJones was less than a happy experience. Im posting this as a heads up to anyone considering making a gift to someone in Europe review the process carefully. In summary, the recipient had to spend $60 in taxes, and took 2+ hours to fetch the item. (plus it took over a month to arrive, and if the recipient had not been home, the package would have shipped back to the US).
>I purchased a larger mobile on Nov 30,2017. The item listing notes VAT included (where applicable). Shipping within the US was free, shipping to Germany not. After I made the purchase, the receipt includes an additional comment Additional duties and taxes may apply. (see link below). The receipt marked as gift.
> Received notification of shipment on Dec 12,2017 as three day priority mail. A different note mentioned having it in a 6-10 days.
> The Tracking (USPS via Etsy) provided updates including Customs clearance processing complete on Dec 23 and showed the item as delivered (no details as to not delivered to the shipped to address on Dec 30, though the recipient had not received the item.
> On Jan 4 2018 the recipient received a letter from Customs that after 10 days they would be charged a holding fee and in total 14 days (from Dec 30) before it would be mailed back. There was no warning of the process in the tracker recipients could have been on a winter vacation and missed the time window.
> Customs officials stated that the package did not include the proper documentation to show this was a gift, therefore they had stopped delivery to demand a tax payment. Giving them after the fact the documentation I received from Etsy did not suffice. However, I think the cost ($225, and $42 shipping) was likely the determination for the tax of about 50 Eurp/
> Though the sales page notes VAT included (where applicable) if you dig into Etsy you find a disclaimer (plus post purchase the receipt I received included Additional duties and taxes may apply.). The link https://www.etsy.com/help/article/502 includes the following: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order. Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. This information should be clarified in sellers' shop policies.
The item itself is lovely. Just note that it will come at a much higher price and hassle for the recipient.

I love Etsy very much, it's like a galaxy where I can find amazing, original and beautiful items. You just have to find the right seller (like Amazon, Aliexpress etc.) and I've never been disappointed. I have ordered several times and my parcels have always arrived. In the parcel some sellers don't hesitate to make a cute packaging and give some free gifts. This is really important to buy from sellers who are created they items handmades with a lot of patience & love.

Tried to sell on etsy but no buyers. I sell handmade vintage upscaled jewelry. I have lots of hits, likes and followers on instagram. The only traffic and sales are from there. Why am I paying Etsy? Not worth it setting up my own website. I learned traffic shows up not through sorts but by paying for ads at $30 a clip. Etsys reputation is decreasing because people are selling junk from overseas. Not vintage, not handmade just junk.

Ordered an item for Etsy it never arrived so contacted the seller who said it couldn't be delivered because of a false address which isn't true. I have order items from my Etsy account using the same address and the items have always arrived. The seller then sent the tracking number and turns out the item had one failed delivery and then shipped back to the sender who refused to give me a refund claiming it was my fault for giving a wrong address. So the seller now has my item and money and i have nothing. Etsy did not listen or help just closed the case straight away basically saying tough by using and automated response.

Will never use Etsy again... this is a scam... ordered this on Dec 6... says was shipped by shop Dec 8th... It is now Jan 3rd and still not here... according to tracking info - still in country of origin. Etsy will not do anything as the shop owner shows it as shipped. Who knows if they really shipped item or not. It was a Christmas gift. Now shop won't respond, I have no item and no refund. I will be going through my card company to dispute. What a nightmare and Etsy has TERRIBLE customer service.

I use this site for both selling and purchasing. As a buyer I've had very good experiences. Every shop is individually owned. As a seller I find the site is a great place to reach additional online traffic. However, it is constantly changing so there is a never ending learning curve. This can be difficult since sellers have no input or control on the physical site. Etsy has a customer service team for sellers and buyers. But, it usually takes 7-10 working days to receive a response to an email inquiry. I have always received a response and support. But, it's never been quick. They do outsource for phone support so tickets can be opened for additional support.
Over all I am happy with the site.

The online store had lots of cute things and updated frequently until they opened their physical store in Rochester... since then, they neglect their website and it's sad since not everyone lives in Rochester and can't go to see all the goods.
They've been kind to me and the owner, Tempest, has been more than friendly! She's the best!
Once in a while with my order I'll get a free gift:)
I've bought from them since they first opened online way back!
Their stuff is all handmade and super cute!

And unable to answer a simple question. Made 3 payments to a wonderful seller for my wife's wedding ring for Christmas. My last payment was still pending a day later when when my bank account was debited for $4300. I called my bank, processed on their end, no issues. Contact Etsy, you Know how much of a pain in the $#*! that is already. They say, sometimes that happens, no problem. I'm sending it over to a blah and they'll email you. I get an email that my order has been cancelled. I send email asking why. No response. Seller puts in for a call, seller puts in a request for them to call me. No response. Neither I nor the seller canceled. Then I get an email that my funds will be available back in my account in 2-5 business days. Well today was the last day for the seller to ship the ring in time for Christmas. Not only am I out $4300, Etsy won't tell me how or why it was cancelled and my wife is going to kill me on Christmas. I'm about to knock on some doors in Brooklyn... Then Ireland. I'll have nothing else to do after my divorce but to destroy this company. I'm taking them down. Jail? Oh well, at least I'll have a place to live because I'm a dead man come Christmas morning. How does this happen? I can't find anything online about anything similar happening but my luck can't be that bad to be the only one. Merry Christmas!