The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I recenty purchased a set of steak knives on Etsy. ( my first and last purchase ever). They were extremely corroded and no one would ever use these knives around food. I cent believe any company would ever sell these knives. I threw them away as soon as I received them and complained to owner to no avail. Do noy ever buy from this company.
Such beautiful things are available at this site. I've purchased several items without any problems. Gift items have been shipped timely and arrived perfect.
Bought a ring from Camilla Jewelry. Did not like the product and returned it. (That's another story - but beware "return fees"!). What bothered me most was that I could not write a review since I returned the product. So it seems it is easy to get good reviews if you are not permitted to leave a review when you have a bad experience!
Mailing to Germany from Etsy / JFJones was less than a happy experience. Im posting this as a heads up to anyone considering making a gift to someone in Europe review the process carefully. In summary, the recipient had to spend $60 in taxes, and took 2+ hours to fetch the item. (plus it took over a month to arrive, and if the recipient had not been home, the package would have shipped back to the US).
>I purchased a larger mobile on Nov 30,2017. The item listing notes VAT included (where applicable). Shipping within the US was free, shipping to Germany not. After I made the purchase, the receipt includes an additional comment Additional duties and taxes may apply. (see link below). The receipt marked as gift.
> Received notification of shipment on Dec 12,2017 as three day priority mail. A different note mentioned having it in a 6-10 days.
> The Tracking (USPS via Etsy) provided updates including Customs clearance processing complete on Dec 23 and showed the item as delivered (no details as to not delivered to the shipped to address on Dec 30, though the recipient had not received the item.
> On Jan 4 2018 the recipient received a letter from Customs that after 10 days they would be charged a holding fee and in total 14 days (from Dec 30) before it would be mailed back. There was no warning of the process in the tracker recipients could have been on a winter vacation and missed the time window.
> Customs officials stated that the package did not include the proper documentation to show this was a gift, therefore they had stopped delivery to demand a tax payment. Giving them after the fact the documentation I received from Etsy did not suffice. However, I think the cost ($225, and $42 shipping) was likely the determination for the tax of about 50 Eurp/
> Though the sales page notes VAT included (where applicable) if you dig into Etsy you find a disclaimer (plus post purchase the receipt I received included Additional duties and taxes may apply.). The link https://www.etsy.com/help/article/502 includes the following: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order. Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. This information should be clarified in sellers' shop policies.
The item itself is lovely. Just note that it will come at a much higher price and hassle for the recipient.
This is first time to order metal ring from this online shop, the shop answer me so so quick, i do love this website
I have been shopping on Etsy for years and have purchased hundreds of items. I am rarely disappointed. The creativity of the US artists amaze me and the products are quality made. I do stay away from overseas shops as Etsy has little control over mass produced items.
I have yet to have any problems on this site at all. Etsy has those weird gifts, and gifts for yourself. This is just one website that really has their together, and I feel that it is going places.
I love Etsy very much, it's like a galaxy where I can find amazing, original and beautiful items. You just have to find the right seller (like Amazon, Aliexpress etc.) and I've never been disappointed. I have ordered several times and my parcels have always arrived. In the parcel some sellers don't hesitate to make a cute packaging and give some free gifts. This is really important to buy from sellers who are created they items handmades with a lot of patience & love.
This is ALL ABOUT THE MONEY and the sale.
Etsy is just as bad as the seller
BEWARE OF THIS COMPANY ETSY AND THEIR SELLERS OF SMALLER, CHEAPER PRODUCTS
Tried to sell on etsy but no buyers. I sell handmade vintage upscaled jewelry. I have lots of hits, likes and followers on instagram. The only traffic and sales are from there. Why am I paying Etsy? Not worth it setting up my own website. I learned traffic shows up not through sorts but by paying for ads at $30 a clip. Etsys reputation is decreasing because people are selling junk from overseas. Not vintage, not handmade just junk.
Ordered an item for Etsy it never arrived so contacted the seller who said it couldn't be delivered because of a false address which isn't true. I have order items from my Etsy account using the same address and the items have always arrived. The seller then sent the tracking number and turns out the item had one failed delivery and then shipped back to the sender who refused to give me a refund claiming it was my fault for giving a wrong address. So the seller now has my item and money and i have nothing. Etsy did not listen or help just closed the case straight away basically saying tough by using and automated response.
I did get a response from etsy; they were able to put me in touch with the vendor; I did get my item after 3 weeks.
I ordered something on Dec. 8 & never received the item. Because I checked out as a guest, my email address was not file. When I contacted etsy, I got the reply, "sorry we aren't able to connect your order to a vendor". So I guess it's too bad for me. I will never again order form this site.
Will never use Etsy again... this is a scam... ordered this on Dec 6... says was shipped by shop Dec 8th... It is now Jan 3rd and still not here... according to tracking info - still in country of origin. Etsy will not do anything as the shop owner shows it as shipped. Who knows if they really shipped item or not. It was a Christmas gift. Now shop won't respond, I have no item and no refund. I will be going through my card company to dispute. What a nightmare and Etsy has TERRIBLE customer service.
I use this site for both selling and purchasing. As a buyer I've had very good experiences. Every shop is individually owned. As a seller I find the site is a great place to reach additional online traffic. However, it is constantly changing so there is a never ending learning curve. This can be difficult since sellers have no input or control on the physical site. Etsy has a customer service team for sellers and buyers. But, it usually takes 7-10 working days to receive a response to an email inquiry. I have always received a response and support. But, it's never been quick. They do outsource for phone support so tickets can be opened for additional support.
Over all I am happy with the site.
These reviews are horrible. I was considering doing quite a bit of spending on Etsy but it appears from the reviews that I WILL NOT! Shameful.
Last time I bought somentthing on Etsy I didn't have any problems, but it was many months ago. I bought several items from different sellers and they always arrived on time and well packaged. I remember wwo items in particular because I loved them: the sellers have been very helpful and have personalized my order.
I hope that Etsy will become a better place to shop and sell.
The online store had lots of cute things and updated frequently until they opened their physical store in Rochester... since then, they neglect their website and it's sad since not everyone lives in Rochester and can't go to see all the goods.
They've been kind to me and the owner, Tempest, has been more than friendly! She's the best!
Once in a while with my order I'll get a free gift:)
I've bought from them since they first opened online way back!
Their stuff is all handmade and super cute!
And unable to answer a simple question. Made 3 payments to a wonderful seller for my wife's wedding ring for Christmas. My last payment was still pending a day later when when my bank account was debited for $4300. I called my bank, processed on their end, no issues. Contact Etsy, you Know how much of a pain in the $#*! that is already. They say, sometimes that happens, no problem. I'm sending it over to a blah and they'll email you. I get an email that my order has been cancelled. I send email asking why. No response. Seller puts in for a call, seller puts in a request for them to call me. No response. Neither I nor the seller canceled. Then I get an email that my funds will be available back in my account in 2-5 business days. Well today was the last day for the seller to ship the ring in time for Christmas. Not only am I out $4300, Etsy won't tell me how or why it was cancelled and my wife is going to kill me on Christmas. I'm about to knock on some doors in Brooklyn... Then Ireland. I'll have nothing else to do after my divorce but to destroy this company. I'm taking them down. Jail? Oh well, at least I'll have a place to live because I'm a dead man come Christmas morning. How does this happen? I can't find anything online about anything similar happening but my luck can't be that bad to be the only one. Merry Christmas!
I ordered a product from a vendor on Etsy and never received the item. They want me to wait a week to resolve the issue even know the store closed in the middle of my transaction and took my money with them. Don't bother with this generic amazon.
Answer: Check the reviews, and Google the seller. Also, are the reviews written in good english? Does it seem fake? Check pictures from the buyers.
Answer: I would have to say no, with LOTS of exceptions. In the past few years Etsy has allowed business to claim handmade if it meets certain criteria. I often see many items that claim to be handmade but I have seen them on Alibaba being sold in bulk. That being said I look very closely and have purchased some wonderfu items from great sellers. The biggest problem with Etsy is that they no longer protect customers from fraud (they say they are not liable) but in doing that lots and lots or resellers and counterfeit items have saturated Etsy' s marketplace. I would never buy anything "vintage" there. What I have seen you are getting thrift store rejects or modern fake. Buyer beware! Investigate all vendors carefully!
Answer: I am agree with Ramina. 90% is not hand made. All comes from Factories. When someone has over 8000's item don't you ask who made it. They are all over from Pakistan to turkey east to west up united state. Etsy is happy just to take your money and every 4 or 5 months closing one store to show off and if you have some money as a credit they take it too. No customer service, no respect no manor, they made policy just for FUN and they have FUN with our pocket. Stay far from them FAR FAR.
Answer: I agree with Steve J on this one. A lot of sellers on Etsy work from home in the evenings for extra money. Most of them are not big businesses with massive inventories so I would give them the benefit of the doubt. Give them a little more time and if they dont send it out then file a case with etsy
Answer: Business checking isn't necessary (the banks now charge a monthly fee for a small business checking). You can pretty much set up a regular checking account
Answer: I believe this depends on each seller. Etsy is simply a platform for sellers, and often does not have any direct involvement with orders short of processing the payment. Certain items cannot be returned for safety and hygiene reasons, and sellers can refuse to do anything other than exchange. Contacting Etsy may or may not change the results.
Answer: If you do, I would be cautious about ordering from international sellers, use a credit card in case you need to contest the charges, and do NOT expect ETSY do a thing if you get ripped off. They are useless and could care less once the sale is final.
Answer: I have bought a number of items through Etsy and with great success. I had only one negative experience and Etsy took are of that. I recommend Etsy wholeheartedly.
Answer: The best and quickest thing to do is to email the seller and let them know that you would like to return for a refund.
Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.