Anna V.

I do not know where to begin. I ordered a pair of earrings from SacredTribeArt TWO MONTHS ago and still have not received them. This is after contacting the seller myself, being ignored by the seller, and finally opening a case with Etsy's dispute resolution team one month ago. Needless to say, I am appalled by Etsy's customer service. Their "Dispute Resolution Team," is essentially useless. They claimed they would resolve the case with the seller, and ONE MONTH has gone by and still nothing. After trying to email the dispute team many times to see if I will be receiving my product or not, they just reply with PayPal's refund policy, failing to answer my question at all. I finally was able to speak on the phone (just now) with a customer service rep, and she essentially told me that I have to contact the shop owner myself, even though she knew I already had AND knew their account is suspended right now anyways. She basically said she could not do anything at all to help me. Apparently their "Dispute Resolution Team" is actually a figment of imagination. YOU ARE THE WORST ETSY! That is the last purchase I will ever make from your website, hands down the worst customer service I've ever been falsely offered.