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1 Review by Lhuree

Etsy

Etsy

12/7/17

I would stay away from buying anything from this website. I just had a recent experience where I bought 24 products from one looked like a reputable seller with an expectation of receiving the item in 1-3 business days. It has been 11 days since I ordered and still no product or a reply from the seller after multiple emails, messages through Etsy, and even googling them up in attempt to call the company personally. I opened a case yesterday in hope to get the sellers attention but because I still had no reply, I wanted to cancel the order and just get refunded. But unfortunately that is not how Etsy works. You have to wait for a 7 day period for where the seller and the buyer (myself) can try to resolve the issue. Then after 7 days if there is still no reply from the seller or no resolution, you as a buyer can escalate the issue and have Etsy try to have the seller refund you. Even then, I do not think you are guaranteed a full refund. THIS IS A POORLY STRUCTURED COMPANY GEARED TO SUPPORT CRIMINALS AND THIEVES. They really need to re-evaluate how they structure buyer/seller resolution. If the seller doesn't reply after a day or an open case or at least 2 days, the issue should be escalated immediately without having to wait 7 days. Especially on seasons like Christmas which is a time sensitive issue. Being a nurse and serving others every day all day, I expect to be treated the same way I treat my patient's. I am very disappointed at this website and advice anyone to avoid buying from here at all cost unless they change their refund policies. Ebay and Amazon is way better. DO NOT WASTE YOUR TIME AND EFFORTS ON THIS SITE!!!!

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