On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Free Label
Isabella Eve
Mountain Khaki
Arula
BlackMilk
Howler Brothers
J.Jill
L.L. Bean
Seraphine
Marcella NYC
I Love Ugly
Athleta
Eshakti Reviews Summary
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Well made dress, fits well, packaged well. I love this company!
Easy shopping experience. Exceeded expectations. Thank you
Eshakti kept in contact with me the entirs time. Like the tracking tool.
I found them good value for money.
As mentioned, I was hoping the sleeves would be a little shorter, but if ver all the fit is great and I love it. I will need to wear a slip under the white poplin, but that's ok.
This is a beautiful dress! It feels amazing to have something that fits perfectly.
Love my new clothes and can't wait to get more! I was a little unhappy with the fit in the upper bust, but not enough to bother sending back for a fix.
The fabric is more blue than gray, and it came very wrinkled for some reason. One thread on the hem snapped after washing it:'(
The pockets are super deep, and it fits well and is comfy
The styles I have chosen are very basic… shift, empire, and shirtdress (straight hem). I love that the material is 100 % cotton, particularly poplin. The quality is very nice. Although, I'd like to see solid, rich tones…amber, brown, deep purple. They're customer service is very friendly and helpful, especially when I ordered 2 different sizes… I like to wear loose fitting clothes. They contacted me to make sure I wanted the 2 sizes. However, the shipping charges are a little high. Great product.
First time using this website. Easy to use. Everything was clearly laid out and easy to find.
I love eShakti's clothing. Unfortunately they have lost my business and can no longer recommend them.
I adore eShakti! Always quality and fit - even for my figure. I also love that I can get dresses long enough to work with my wheelchair
I've ordered I think close to a dozen dresses from eShakti, over the course of the past 2-3 years. Health issues make it challenging to wear anything BUT dresses, and allergies mean I need to wear cotton whenever possible. Being an odd size doesn't matter here: I can order to MY measurements and get comfortable, fashionable clothing that fits.
My style skews conservative and I also love being able to choose hemlines long enough to accommodate my wheelchair without worrying about what I'm exposing to the world. Being able to choose sleeve length and necklines makes this a truly custom experience. This is the only place I shop for clothing, period.
My most recent order met the same criteria: comfort, fit, and quality. I can't ask for more.
I could not be more pleased. I sent my measurements, so it was truly a custom fit for the price of off the rack. I ordered a month ahead of our office Christmas party, choosing something I could wear for other things as well.
The fit is perfect; the quality is better than I expected; the shipping was lightning-fast. The dress I received truly does fit me better than anything else I own. It's fully lined, so I don't even have to buy the slip I thought I'd have to track down. As a person knows how to sew and from a family of professional seamstresses, I'm picky about garment construction, and this dress blew me away in a good way. Furthermore, I have odd proportions - there's no way this company pulled a standard size and sent it while charging the customization fees.
In short, this was an absolutely superb experience. I will absolutely be ordering from eShakti again, and have already begun telling everyone I know about this little gem.
I love everything about Eshakti. They're standard sizes and custom orders are all made with care. The quality of the fabrics is outstanding. If there's ever an issue the returns process is simple and it's easy to get help from customer service. Would highly recommend purchasing your clothes through Eshakti!
Thank you! The dresses arrived in perfect condition and I easily returned the two that I didn't love.
EShakti's customize feature is wonderful! I now have a closet full of beautiful, well made and entirely unique clothes.
I was kept updated on the status of my order from creation to delivery. This was both an unexpected and most wonderful/surprising customer service. My dresses arrived today and fit perfectly! This was a great experience overall and I will most likely buy more dresses in the future from
EShakti.
I have ordered numerous dresses and they have been nice regarding the fit and color. I have had to return a couple of them due to fabric and other minor issues. It has not deterred me from ordering. I really like the customization feature because I am tall and wear modest clothing. I also love the pockets!
As I'm a first time user of eShakti, I'd like to say how impressed I am with their service. My order came later than expected but they were always transparent and honest about the delay. I say it was worth the wait. I'll for sure be ordering from them again. Thank you eShakti.
I have been very happy with my experiences with eShakti. I have ordered many dresses and loved most of them. When I did not love them - they were easy to return. This dress is perfect - I love the fabric, the fit, the style - it is all exactly what I was hoping for.
Thank you!
I have always been impressed with eShakti's merchandise. Thank you
I have ordered 2 pieces of clothing from eShakti now. They were both gorgeous and beautifully made. The 1st one worked out, the 2nd did not, but they are accepting the 2nd one back as it was just not right for my height and body type, so they are accepting it back, and I'm sure it will make some nice lady happy and beautiful. I am petite, and busty but not the right choice for me, I have a challenging time with dresses, I do better with separates, and I will remember that when ordering next time. I plan to be a customer of eShakti for years to come. Thank You eShakti and all your dedicated work.
This is the dress of my dreams, a friend of mine had one a lot like it, I fell in love! Thank You so much!
I've been looking at your products for years, I finally ordered this one.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members