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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Oregon
1 review
0 helpful votes
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Great experience
July 17, 2022

The dress is lovely and was delivered on time. I am so happy with the dress and the wonderful customer service. And a custom made dress! Never had one before and I love it. I will be back!

Date of experience: July 17, 2022
Illinois
1 review
0 helpful votes
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Great website
July 17, 2022

I was referred to this website by a colleague of mine while I was looking for a dress for an upcoming wedding. I like how you can customize a dress!

Date of experience: July 17, 2022
New Jersey
1 review
0 helpful votes
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First purchase
July 17, 2022

Easy to shop on website. Was able to determine size a easily.

Date of experience: July 17, 2022
Georgia
1 review
0 helpful votes
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Very Happy Customer
July 17, 2022

This is my first time ordering, so for the experience is good. Loved what I order.

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Always Happy with My Orders!
July 17, 2022

I have ordered a few items from eShakti and have always been happy with the quality and fit. You can't go wrong with custom sizing or even just following the size chart measurements. Styles and fabrics have always proved true to the advertisement. As a plus sized women I would always recommend giving them a try.

Date of experience: July 17, 2022
Georgia
2 reviews
0 helpful votes
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Modest yet stylish dress!
July 17, 2022

Love the quality of the cut, the buttons and the fact it didn't shrink after I washed it in warm water and dried it on hot temp! So light yet you can't see through. 100% cotton is hard to find nowadays. Glad eShakti still uses that fabric! Very pleased

Date of experience: July 17, 2022
New Jersey
1 review
0 helpful votes
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Gorgeous color
July 17, 2022

Unfortunately the dress didn't fit, but the color was absolutely stunning. Solid quality

Date of experience: July 17, 2022
Iowa
1 review
0 helpful votes
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A
July 16, 2022

I would like to give my measurements in metrics. I can choose only inch.

Date of experience: July 16, 2022
Australia
1 review
0 helpful votes
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FIRST TIME BUYER
July 16, 2022

Although a bit slow coming, but the dress Ive ordered fits perfectly. Lovely cotton material and very well made.
I have got another dress on order, I hope it comes before our holiday in early September.

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Cute dresses
July 16, 2022
Updated review

I love the yellow geometric print on my summer dress. The two jersey dresses will be good for fall. The quality of the work is stellar on each of them. They all fit beautifully.

Date of experience: July 16, 2022

I'm re-ordering a dress that was canceled on me for...
June 22, 2022
Previous review

I'm re-ordering a dress that was canceled on me for fabric unavailability--although the website shows it still available. I'm trying a different color in the hopes that will arrive.

Date of experience: May 23, 2022

Disappointed
June 17, 2022
Previous review

This is my first order. It was easy to navigate the website. I was so excited to find a dress that I loved, and the customization was great. To find out after almost 4 weeks that my dress was canceled due to fabric availability is crushing. I'm not sure there's time to order something else before the wedding I'm attending in June.

Date of experience: May 18, 2022

This is my first order
April 26, 2022
Previous review

This is my first order. It was easy to navigate the website.

Date of experience: April 26, 2022
Australia
1 review
0 helpful votes
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Great Dress
July 16, 2022

Thanks for ease of ordering and got my item fairly quickly my only complaint is that the fabric as lovely as it looks creases quite easily

Date of experience: July 16, 2022
Australia
1 review
0 helpful votes
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Easy
July 16, 2022

Website was easy to go through. The ability to see what the dress with modifications was pretty cool.

Date of experience: July 16, 2022
Virginia
1 review
0 helpful votes
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Great find.
July 16, 2022

So nice to have 3 items fit perfectly. I'm short, short and not so thin, so it's hard to get things that have the correct length.

Date of experience: July 16, 2022
Ohio
1 review
0 helpful votes
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Beautiful Quality
July 16, 2022

I was impressed with the fast shipping, everything was packaged nicely too.
As a professional bridal seamstress i was very happy with the quality and workmanship of the gown, it was spot on! I will continue to recommend this company.

Date of experience: July 16, 2022
Florida
1 review
0 helpful votes
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Maybe another time
August 15, 2022
Updated review

While the product I ordered disappointed, the concept of customizing is great and it may try it again.

Date of experience: July 16, 2022

Looking forward to getting this
June 21, 2022
Previous review

Looking forward to getting this.

Date of experience: June 21, 2022
New York
2 reviews
0 helpful votes
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Lovely & most perfect maxi skirt
July 16, 2022

A pop up ad on Facebook showed me your skirt and I wanted it immediately. I had seen it on women and wondered where they got it from. Before realizing that it could be customized I ordered it in size 2 which Is my regular size in skirts and dresses. It fit perfectly! It is so light & airy. The smocking at the waist to below the hip is just what I was hoping for. It is elegant, just everything. Wonderful customer service & communication throughout. Highly recommend this awesome company.

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Slow shipping, and slow returns
July 16, 2022

Slow shipping, and slow returns. But otherwise satisfied.

Date of experience: July 16, 2022
Utah
1 review
0 helpful votes
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The cleavage was so low that I would be unable to wear a bra with this dress. The dress was also rather short although it was supposed to be midcalf in the picture. This is the first time I've been unhappy with anything I have bought from eShakti.

Date of experience: July 15, 2022
Tennessee
1 review
0 helpful votes
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Tops
July 15, 2022

Awesome experience I can't say enough how wonderful and beautiful they are

Date of experience: July 15, 2022
Pennsylvania
1 review
6 helpful votes
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Excellent quality
July 15, 2022

I have ordered three times. Every item is of high quality! Well tailored to my specific measurements. I'm in love with this service. Only complaint is some of the dress silhouettes are too wide at the hips. It's the dress design, not the custom tailoring. It's just hard to gage that the silhouette is that wide by the pictures sometimes. Thats really my only minor critique. Ends up feeling like too much fabric on bottom part of the dress. Otherwise perfect!

Date of experience: July 15, 2022