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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I unfortunately did not like the dress but the fact that a return label was already in the box for me was great and will make me want to shop with you again.
Easy to order, even with custom measurements. Loved the final product!
I was a little leery ordering a customized dress online for the first time! I had read mixed reviews, but for the price I decided it was worth trying out. The workmanship quality is higher than I was expecting, so I am very pleased with that. The alterations were exactly as I wanted, the only thing I noticed is that one side of the neckline is a bit crooked, but I'm going to see if ironing it might help. The dress was carefully and wonderfully packaged with care, and shipping was very quick.
I'm so so excited to have found this sight I love it. I'm on my 3 rd dress I get SOOO many comments. Good ones
I had a problem getting a coupon to go through. But it was handled
It took forever to get the Welcome30 coupon to apply
I loved that I was able to create a garment customized to me and my style. The clothing I received is beautiful. Instant favorites in my wardrobe.
I got my dress with an altered neckline! The dress came quickly, in about two weeks. The neckline pulls the pin tucks out of line a little bit and I'm not sure if that's because of the alteration or because I took my own measurements. Definitely get a friend to help with your measurements! They provide a measuring tape in your order so that was a nice bonus. Overall I love the dress and will wear it often!
The dress arrived stained. I sent it back a month ago. No refund yet. I'll change my rating when this gets resolved. Order # *******
I needed a dress for my son's wedding and none of the standard sizes worked for me. I was pleased eShakti not only let me send my measurements for a more custom fit but I was able to choose neckline, sleeves, and length. The dress arrived made to my specifications. I'm very happy with it.
I had no idea what to expect, but I took a chance because the price was so good. I had a dress made with a different neckline, length and fabric. It fits perfectly and the quality is very good. Fun shopping experience to alter the designs to my specifications.
Sadly the dress was gigantic on me and had to send back. The material was different looking than pictures.
Online orders can be risky as I can not see fabric materials and try adjusted measurements from a distance. But the result was very satisfying, not only with the excellent fabric material as I wished it to be strong and light, but also with the perfect sizes that matched mine. Thank you for this lovely experience and for more successful orders between us in the near future.
Mrs. Abeer Haidary
A Syrian resident in Qatar
Website was good, it was easy to use, order was easy. I thought I liked what I saw, but unfortunately the dresses didn't fit and a little bit off from what shows online
The dress was made with too much fabric in the bodice.
I love eshakti! I always get compliments on the dresses I buy from eshakti and they fit beautifully.
Love the ease of shopping on the website!
Arrived promptly. Perfect fit, great material. Just what I was looking for.
I had a good shopping experience on the eShakti website. My dress came in a timely fashion and I'm happy with everything about it except the quality of the zipper, which appears to be an issue for a number of stores. I will be purchasing from this website again!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.