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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Iowa
1 review
0 helpful votes
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No
July 20, 2022

Nonononononononononononononononononononononononononono

Date of experience: July 20, 2022
New Jersey
1 review
0 helpful votes
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Return was easy
July 20, 2022

I unfortunately did not like the dress but the fact that a return label was already in the box for me was great and will make me want to shop with you again.

Date of experience: July 20, 2022
Illinois
1 review
0 helpful votes
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Everything is good quality and made according to order

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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Easy from start to finish
July 19, 2022

Easy to order, even with custom measurements. Loved the final product!

Date of experience: July 19, 2022
Alabama
1 review
0 helpful votes
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Very pleased with custom order!
July 19, 2022

I was a little leery ordering a customized dress online for the first time! I had read mixed reviews, but for the price I decided it was worth trying out. The workmanship quality is higher than I was expecting, so I am very pleased with that. The alterations were exactly as I wanted, the only thing I noticed is that one side of the neckline is a bit crooked, but I'm going to see if ironing it might help. The dress was carefully and wonderfully packaged with care, and shipping was very quick.

Date of experience: July 19, 2022
New York
2 reviews
0 helpful votes
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What a great new find
July 19, 2022
Updated review

I'm so so excited to have found this sight I love it. I'm on my 3 rd dress I get SOOO many comments. Good ones

Date of experience: July 19, 2022

I had a problem getting a coupon to go through. But it was handled

Date of experience: June 13, 2022

It took forever to get the Welcome30 coupon to apply
June 15, 2022
Previous review

It took forever to get the Welcome30 coupon to apply

Date of experience: May 16, 2022
Indiana
1 review
0 helpful votes
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I love it!
July 19, 2022

I'm so happy with my skirt, it was exactly what I was wanting

Date of experience: July 19, 2022
Iowa
1 review
0 helpful votes
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Great option
July 19, 2022

I loved that I was able to create a garment customized to me and my style. The clothing I received is beautiful. Instant favorites in my wardrobe.

Date of experience: July 19, 2022
Nebraska
1 review
1 helpful vote
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So many options and custom made!
July 19, 2022

I got my dress with an altered neckline! The dress came quickly, in about two weeks. The neckline pulls the pin tucks out of line a little bit and I'm not sure if that's because of the alteration or because I took my own measurements. Definitely get a friend to help with your measurements! They provide a measuring tape in your order so that was a nice bonus. Overall I love the dress and will wear it often!

Date of experience: July 19, 2022
Hawaii
1 review
0 helpful votes
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Waiting for my refund.
August 18, 2022

The dress arrived stained. I sent it back a month ago. No refund yet. I'll change my rating when this gets resolved. Order # *******

Date of experience: July 19, 2022
Missouri
1 review
0 helpful votes
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Custom dress
July 18, 2022

I needed a dress for my son's wedding and none of the standard sizes worked for me. I was pleased eShakti not only let me send my measurements for a more custom fit but I was able to choose neckline, sleeves, and length. The dress arrived made to my specifications. I'm very happy with it.

Date of experience: July 18, 2022
South Carolina
1 review
0 helpful votes
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Love
July 18, 2022

Fun to customize fabric and style… my first eShakti dress and it fit perfectly!

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
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Beautiful, well-fitting dress
July 18, 2022

I had no idea what to expect, but I took a chance because the price was so good. I had a dress made with a different neckline, length and fabric. It fits perfectly and the quality is very good. Fun shopping experience to alter the designs to my specifications.

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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Customer service was good
July 18, 2022

Sadly the dress was gigantic on me and had to send back. The material was different looking than pictures.

Date of experience: July 18, 2022
Qatar
1 review
0 helpful votes
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Best Shooping online Experience
July 18, 2022

Online orders can be risky as I can not see fabric materials and try adjusted measurements from a distance. But the result was very satisfying, not only with the excellent fabric material as I wished it to be strong and light, but also with the perfect sizes that matched mine. Thank you for this lovely experience and for more successful orders between us in the near future.
Mrs. Abeer Haidary
A Syrian resident in Qatar

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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I didn't fit, not true to its size
August 17, 2022

Website was good, it was easy to use, order was easy. I thought I liked what I saw, but unfortunately the dresses didn't fit and a little bit off from what shows online

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
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Looking for a different dress
July 18, 2022
Updated review

The dress was made with too much fabric in the bodice.

Date of experience: July 18, 2022

I love eshakti!
June 25, 2022
Previous review

I love eshakti! I always get compliments on the dresses I buy from eshakti and they fit beautifully.

Date of experience: June 25, 2022

Love the ease of shopping on the website!
January 31, 2022
Previous review

Love the ease of shopping on the website!

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
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Lovely dresses
July 18, 2022

Very happy with quality and customer service. Thank you

Date of experience: July 18, 2022
Ohio
1 review
0 helpful votes
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Perfect skirt
August 17, 2022

Arrived promptly. Perfect fit, great material. Just what I was looking for.

Date of experience: July 18, 2022
Virginia
1 review
0 helpful votes
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I had a good shopping experience on the eShakti website. My dress came in a timely fashion and I'm happy with everything about it except the quality of the zipper, which appears to be an issue for a number of stores. I will be purchasing from this website again!

Date of experience: July 18, 2022