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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Dresses made to order
July 22, 2022

I ordered 2 dresses and they are both exactly like I expected. They were the same size but one was a stretchy jersey material (which fit perfectly) and the other wasn't stretchy ( which was too small). I attribute this to the type of material.

Date of experience: July 22, 2022
Virginia
1 review
0 helpful votes
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Dresses
July 22, 2022

Overall, very good! Love the new customization with more fabric choices. I'd like to see more solid colors with no print to elevate the overall look.

Date of experience: July 22, 2022
Australia
1 review
0 helpful votes
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Mother of the bride
July 22, 2022

So happy to receive my order. So excited to see how well it fits to my personalised measurements. Can't wait for my daughters wedding so that I can spread the word about eShakti

Date of experience: July 22, 2022
Colorado
1 review
0 helpful votes
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Great site for custom clothes!
July 21, 2022

Easy to shop for custom clothes on this site! Love the option to choose the fabrics and styles I want.

Date of experience: July 21, 2022
Massachusetts
1 review
0 helpful votes
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First time
July 21, 2022

Company has a great selection if fun dresses for all occasions, styles, and sizes. I am sn athletic but curvy size and they had my size in the standard section. It arrived in two weeks.

Date of experience: July 21, 2022
New York
1 review
0 helpful votes
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Very pleased indeed!
July 21, 2022

Ordering a custom made dress was an easy, straightforward process.

Date of experience: July 21, 2022
Massachusetts
2 reviews
0 helpful votes
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Mostly good, one big error
July 21, 2022

Easy ordering. Excellent style choices. Love the customization. One dress is excellent. The other came with the wrong neckline.

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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The orange jumpsuit
August 20, 2022

Not good. Despite the provided measurements the bust was too tight and the hips were too loose. Overall it was not a flattering style and needed a lot of changes. Therefore I have decided to return he item and I doubt that I'll order anything anytime soon

Date of experience: July 21, 2022
Illinois
2 reviews
2 helpful votes
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I love this jumpsuit
July 21, 2022

The fabric is amazing and I've gotten tons of compliments! It fits perfectly as well. I want to get this jumpsuit in all the colors! I LOVE the length too!

Date of experience: July 21, 2022
Georgia
1 review
0 helpful votes
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Poor customer service
August 20, 2022

I tried to change my address since I moved since my last purchase. When I noticed the address was wrong I tried to contact someone anyone i tried to email and got automatic response that they would get right back to me never did I called the customer service line I was put on hold for 30 minutes then was told to leave message and phone number to reach me. Never got a email or phone call of course it was delivered to the wrong address very disappointed very poor service

Date of experience: July 21, 2022
Texas
3 reviews
0 helpful votes
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Return Process Was Easy
August 20, 2022
Updated review

I returned the dress and the return process was easy.

Date of experience: July 21, 2022

Shopping experience has been easy so far
June 29, 2022
Previous review

Shopping experience has been easy so far.

Date of experience: June 29, 2022
New Jersey
1 review
0 helpful votes
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My order history states that my dresses would arrive BEFORE 8/9. Today is 8/16 and still no dresses. I have had conversations with 2 customer service people, who were sympathetic but seemed powerless to really help. One told me the order could be split up so I would at least get one dress. I asked if shipping could be expedited and I was told they don't do that. I have also emailed customer service and in their reply they told me my dresses would ship on 8/15 but I did not receive an email that my order shipped yesterday. As of this moment it does appear on the website that one of the dresses has shipped but because it's coming from India I'm not hopeful it will arrive in time for my event this weekend. Not to mention I haven't tried it on! If the dresses take this long it should clearly state that on your website and if it does I couldn't find that information. So far this has been a very disappointing and frustrating experience. I was referred to eShakti by my sister who received her dresses in a reasonable amount of time and was pleased.

Date of experience: July 21, 2022
Maryland
1 review
0 helpful votes
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My shopping experience has always been good with eShakti.

Date of experience: July 21, 2022
Minnesota
1 review
0 helpful votes
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Well made clothes
July 21, 2022

I provided my measurements and the garments all fit well and were well made! Having pockets as a default is such a great bonus, too. The only downsides with my items was that the v-neck of one dress was way too low, so I'll need to add some snaps or a slip or cami underneath, and the other dress's sleeves didn't have enough room for me to lift my arms over my head. I'd chalk the sleeve issue up to more of a constraint with the design and the fabric type, because everything fit well with the measures I provided.

Date of experience: July 21, 2022
Tennessee
1 review
0 helpful votes
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Expected Better Service & Quality
August 19, 2022
Updated review

Easy navigation. Love the ability to customize and see what it would look like.

Date of experience: July 20, 2022

Easy to navigate
June 28, 2022
Previous review

Easy to navigate

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Great
August 19, 2022

Start to finish my experience with my purchase was great. I didn't customize my order so delivery was very quick. The product was as expected and seems very well made. Only 'complaint' was the smell on the garment which luckily washed out.

Date of experience: July 20, 2022
Massachusetts
1 review
0 helpful votes
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Star ombre dress
July 20, 2022

Ordering was easy to use and I love that you can change parts of the dress (I didn't change anything on mine though). I ordered it in advance in case shipping took awhile but their shipping to the U.S. was super fast! It didn't even have a dent in it! Loved the note and care they put into the dress!

Date of experience: July 20, 2022
Illinois
1 review
0 helpful votes
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My new favorite!
July 20, 2022

I added long sleeves and chose a jewel neckline. I chose standard sizing and didn't measure. I'm 5"1' and 119 lbs - a size 6 was perfect.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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I love this site and the fact that you can customize almost every item. Very high quality fabrics and workmanship. Will definitely be buying more.

Date of experience: July 20, 2022
South Carolina
1 review
0 helpful votes
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Good
July 20, 2022

The dress creation was delayed, and eShakti didn't notify me. Customer service told me about the delay only after my inquiry. The dress arrived 11 days delayed.

Date of experience: July 20, 2022