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Hi, I'm reading the '1' ratings and skeptical about ordering...have you all improved on the craftsmanship and return issues?

asked by Mischelle Y. on 3/8/18

4 Answers
I use the customized ordering - a lot of measuring at first, but no surprises in the end.
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Please read through the description before you order to see if it is the material or style, you would prefer. They have explained each style quite in detail. One will not go wrong if we have read the description. The material used is good & the craftsmanship is amazing.
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I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning!! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney , Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
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I am 71 and a 4X and have been ordering and wearing eshakti clothes for several years. I have bought full price, sale and overstock. Have kept most, have returned a few and have NEVER received a poorly made garment. If anyone has and they returned it for store credit (REALLY THE BEST TYPE TO GET) I can promise you whoever made the badly sewn garment is probably no longer an eShakti employee. Don't order ANY garment you may not like on yourself because you are wasting their time and effort to make a garment just for you. I think long and hard about what I order before I commit my $$$ to a design. There are even times when a standard size has fit me better than a custom one. I have NEVER had one of their customer service people be rude or uninformative. As to all the "1" reviews, remember that review is only ONE side of the story. I find it very hard to believe all those instances of badly sewn clothes. Eshakti customer service at the factory is VERY strict. Try them and work WITH them to get you the very garments you want.
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