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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Canada
2 reviews
2 helpful votes
Follow Gail M.
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Most pleased. Any questions I had were answered in very good time. When my dress with matching mask arrived, the dress fit perfectly and the material is lovely. I've sewn the past so I know good material when I see it. This is just lovely and will be extremely enjoyed to wear as mother of the bride.

Date of experience: April 14, 2021
Oregon
1 review
0 helpful votes
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So happy I discovered eShakti
April 13, 2021

This was my first time using eShakti, and I am absolutely thrilled with your service and products. I am getting married on May 5th and ordered 3 dresses, one to get married in and two more for my honeymoon. I am estatic with the fit, style, and quality. The dresses I received were exactly as shown on their website with my customizations. I have already referred them to my mom, and she will be ordering soon. I am very thankful they are providing this much needed service for those of us who don't have the average body shape and/or size and need customization - and, at an affordable price. EShakti has definitely earned my future business. Going forward, when I need clothes, I will always check eShakti first! I am a happy, happy customer!

Date of experience: April 13, 2021
Nebraska
1 review
0 helpful votes
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Great Custom Clothes
April 13, 2021

I have ordered from eShakti twice now and have enjoyed both experiences. I chose to order custom sizes and as such the shipping took slightly longer than a typical order, however it was worth the slight delay to receive clothes that actually fit me.

The waist bands that sit at my waist, midi length dresses that don't make me look like a child playing dress-up because they fall where they are supposed to! I consistently get compliments on the items I purchased when I wear them. I will definitely order from them again and I encourage my friends to order from them as well.

The pricing is very comparable for dresses from other brands. Each dress has been fully lined. As far as cost of customization goes I feel like they are more than fair. But I've paid $12.00 to hem a pair of pants before which is roughly the cost of customizing one dress. The fabric is nice as well. I typically choose cotton fabric and it has all been light weight and very breathable. It washes well and feels nice against the skin.

Date of experience: April 12, 2021
South Carolina
2 reviews
4 helpful votes
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Custom Perfect Fit, Pretty Clothes
April 9, 2021

After a lifetime of struggling with clothes made for a woman about 5" shorter than me where nothing sits where it should and feeling jealous that the petite little women got all the pretty clothes, this big and tall gal with curves has found her zen. I LOVE LOVE LOVE this site. The customization to my measurements and height, the construction and quality, the fast turnaround on custom orders, the pretty designs, and the little details they add, like liners in crepes and thin materials, so you don't have to wear a slip, the little snap hook that's inside the shoulders to snap around bra straps to keep straps from showing, and the big roomy pockets for wristlet wallets, keys, and cell phones. No more dreary frump queen outfits from ill fitting plus size sites for me!

Date of experience: April 9, 2021
California
1 review
0 helpful votes
Follow Michelle P.
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EShakti allows you to fully customize your dress, not just as to features (neckline, length, sleeves, etc) but to your exact measurements. I purchased my first eShakti dress using standard size charts, rather than my measurements. The first version didn't fit well - either due to sizing differences between the US and Asia or my own COVID weight gain :). But when I received the dress, they also sent me a tape measure and provided exact instructions on how to take my measurements. The company contacted me several times to see if I liked my purchase. When I informed them that I'd like the dress remade, there was no hesitation. I input my measurements and they stayed in contact with me throughout to let me know the progress of the order and shipping. I received the new version really quickly. It fit perfectly and I absolutely love it. I can't believe I have a fully customized dress for the price I paid. What a value. I will definitely buy more, and will feel good about supporting a company that provides such a high level of customer service.

Date of experience: April 8, 2021
Delaware
1 review
0 helpful votes
Follow MARY M.
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I have ordered several dresses from eShakti and always been pleased. I just ordered a swatch over the weekend for another dress and it's already here! Very pleased with the customer service!

Date of experience: April 6, 2021
Illinois
2 reviews
0 helpful votes
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EXCELLENT!
March 19, 2021

I just want to say THANK YOU so VERY much for such beautiful work! I tried on my dresses and I have to tell you, not only were they absolutely gorgeous…. They were 100% COMFORTABLE! I have NEVER had a dress that I felt this comfortable in other than my night gown for bedtime. I have gained some weight over the last year, and was worried that when I return to work, that I would not have anything to wear…. SO not the case now, thanks to the Pattern Maker, the Cutter, the Tailor, and the Quality Assurer. If I could give each of you a tight hug full of happiness and gratefulness…. I would!

Date of experience: March 19, 2021
Canada
1 review
0 helpful votes
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Stunning dress!
March 18, 2021

The dress I ordered fit beautifully, was customized to the proper length and was of high quality. It's a very unique design. It arrived earlier than anticipated. I have recommended this site to many.

Date of experience: March 18, 2021
California
1 review
0 helpful votes
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Beautiful clothing
March 4, 2021

I have been a customer for about 4 years. Every dress or article of clothing has always met or exceeded my expectations!.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Amazing!
February 22, 2021

This was my first purchase from the chiming but I'm so happy with my dresses. I have larger upper arms and they were able to accommodate that and the customization on the neckline/sleeve lengths as a winner.

Date of experience: February 20, 2021
Texas
1 review
0 helpful votes
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Best-Fitting Dress I've Bought in a While
February 7, 2021

I've been looking at the eShakti website for some time. I ordered a high-low hem dress with long sleeves and a shawl collar. I changed the collar. The dress came in today and it is beautiful. It fits me like a tailor-made dress. They even included a mask AND a measuring tape. I intend to be a regular customer of eShakti.

Date of experience: February 5, 2021
Florida
1 review
0 helpful votes
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I love this site!
January 20, 2021

I absolutely love this site. I've ordered about eight dresses from them. I've loved every one of them. They are beautiful, very high quality, and they fit well. I've even had to order some custom pieces on short notice and they made sure they got there on time. I love this company and will absolutely order again!

Date of experience: January 20, 2021
Mississippi
3 reviews
0 helpful votes
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Beautiful product that shows the cost of the product matches the quality. Professionalism in every aspect of the product from order, delivery, packaging, and the clothes.

Date of experience: January 18, 2021
Spain
1 review
0 helpful votes
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Very satisfied
January 17, 2021

Very satisfied with my three purchases. And the team was very helpful with delivery and follow up to make sure that I am happy. Would definitely buy from eShakti again. And great designs, BTW.

Date of experience: January 16, 2021
Maryland
1 review
0 helpful votes
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10/10 Recommend
January 14, 2021

Every time I purchase a dress from Eshakti, I'm blown away. Basically, 99% of my nice dresses are from eShakti. I have started to ask for eShakti gift cards for Christmas and my birthday. I recently got a zebra dress and I absolutely love it. I have never worn an eShakti dress somewhere without being complimented on it. 10/10 recommend eShakti for any and everybody looking for something comfortable and stylish. My sister was choosing bridesmaids' dresses on eShakti and, after one of her bridesmaids ordered hers, it looked like it was out of stock. She called eShakti and they accommodated her and made it possible for her to make an order for the rest of the bridesmaids' dresses.

Date of experience: January 13, 2021
California
1 review
1 helpful vote
Follow Paige R.
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I ordered a customized dress and gave them all my measurements, turning it into a different type of dress than its standard form to suit what I was looking for. That worked quite well. I gave a little extra margin to my measurements (for fear it could end up too small to get into), but I didn't need to. It fits a smidge loosely as a result, so now I feel I can adjust my measurements and get quite well fitted clothes from eshakti in the future. My order arrived neatly packaged and surprisingly quickly for Covid times. I'm very pleased.

Date of experience: January 11, 2021
California
1 review
0 helpful votes
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I enjoy every single piece I have ordered from eShakti: dresses, skirts, masks. All well done, all beautiful, all fit perfectly.
Outstanding customer service, good price!
Thanks a lot

Date of experience: December 25, 2020
California
1 review
0 helpful votes
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Customer-centered quality
December 25, 2020

I ordered two customized tops from eShakti recently. FedEx said they delivered them, but I never got them. I opened a case with FedEx and let eShakti know. When it became clear that the tops were lost, eShakti remade the tops for me! I received the new tops and they were beautifully made and fit perfectly.

Date of experience: December 23, 2020
New Jersey
2 reviews
0 helpful votes
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Love Eshakti!
December 22, 2020

I've been a customer of their dresses for years, good quality clothing and responsive customer service.

Date of experience: December 22, 2020
California
1 review
0 helpful votes
Follow Dee R.
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I bought two different tops and love them both. The fit is excellent -- as is the quality. This top is so comfy -- perfect for the wintry weather. I will definitely order more clothes from eShakti -- I plan to try the customer fit option next.
The shipping was very fast. Thanks to eShakti for the free mask too.

Date of experience: December 18, 2020