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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Ohio
1 review
0 helpful votes
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Love eShakti
August 26, 2021

I love being able to get dresses that actually fit me!

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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So excited by the custom sizing.
August 25, 2021

Love the personalization! I can never find clothes that fit my odd dimensions — particularly my bust. Grateful to know Eshakti can help. I'll definitely be trying more clothes in the future.

Date of experience: August 25, 2021
North Carolina
0 reviews
2 helpful votes
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The Fit Guarantee Works
August 13, 2021

I used the custom fit option with measurements. The first 2 items were wonderful. The 3rd order was a no-stretch item and did not fit well. I sent photos and a week later the perfect fit arrived! One of the problems was a poorly chosen neckline and they changed that as well. Now I'll send the bad fit back with no shipping fees. Delighted, will keep ordering. Oh, and pockets!

Date of experience: August 13, 2021
Tennessee
1 review
2 helpful votes
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I've been ordering from them for years! Every garment arrives swiftly, perfectly, and packaged beautifully! If you've never had clothes cut to your exact measurements you will be amazed at the difference -and for less than $10 for customization. I've ordered dozens of dresses and tops, the few times something hasn't fit just right they are quick to replace it at no charge. I honestly believe eShakti is the future of fashion and I just don't bother with other sites. They carry sizes 0-36, but cut everything to your height. You can also choose the neckline, the sleeve length and the hem-making ALL of their thousands of designs assessable to anyone! Affordable, many sales, a wide array of styles, incredible value, I get LOADS of compliments every time I step out!

+1
Date of experience: August 11, 2021
Virginia
1 review
0 helpful votes
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My grand daughter required a lovely tunic & special sizing. EShakti was the answer. Skillfully done with customer care at its best. If one could feel the fabric and view the embossed flowers they would swoon.

Date of experience: July 30, 2021
Tennessee
1 review
0 helpful votes
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Such a great dress!
July 31, 2021

It's difficult for me to buy dresses off the rack so I was so excited to find eShakti and have a dress made to my measurements. The dress arrived quickly and fit perfectly. They even did a special sleeve for me that wasn't a stated option. Such a great site with great service!

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Perfect
July 21, 2021

Exceeded my expectations on quality and tailoring. Prices are amazing. Will definitely buy again!

Date of experience: July 21, 2021
Washington
1 review
0 helpful votes
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Beautiful custom clothing, with excellent customer service!

I've ordered several dresses over the years, and recently had an order in which the fit was just a smidge too snug. When I reached out to the company they immediately remade and reshipped a new dress, with no questions or doubts.

They call themselves "Customer Champions" -- and it's really true!

Date of experience: July 14, 2021
Michigan
1 review
0 helpful votes
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The quality and design and material are GREAT! Very nice customer service. Super fast shipping and delivery.

Date of experience: July 8, 2021
New Jersey
1 review
0 helpful votes
Follow Heather M.
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Eshakti understands that no two women are built the same. Their designs are cute, and it is so nice to be able to have a dress custom-fit to your body (and with pockets!). I have had a few orders where one dress did not fit well, but their customer service team has always been very responsive and tried to make it right.

Date of experience: June 28, 2021
New York
2 reviews
0 helpful votes
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I've always been big and I used to HATE shopping, especially shopping for formal clothes. But I've been buying dresses from eShakti for a few years now and I ALWAYS LOVE THEM! I wear them to weddings, church, any special occasion. Thank you so much for helping me feel beautiful!

I also bought a BUNCH of masks from eShakti last year and I ALWAYS get a ton of compliments on them. They are comfortable, fit well, and wash FANTASTIC. Definitely made wearing a mask at work for a year and a half bearable. AND the time I ordered and realized I hadn't changed my shipping address yet, one email to customer service fixed the issue, even though the masks had already shipped! (Which was super fast service on both counts!)

Date of experience: June 23, 2021
California
1 review
9 helpful votes
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I think everyone should know about this company. I am preparing for a special vacation, and the only worry was what I would wear until I remembered Eshakti. I got almost my entire holiday wardrobe made just the way I wanted it. The clothes are so cute and well made I feel like a princess! I even had a couple of returns, and it was absolutely easy. Thank you for helping to make my trip that much more enjoyable. I'll never forget it.

Date of experience: June 23, 2021
California
1 review
0 helpful votes
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My favorite company
June 18, 2021

I love EShakti. My best dresses are created here. I use fabric customization a lot. Always perfect. I do choose a slightly bigger size when the fabric is not elastic, like 100% cotton. I love natural cotton and linen. The quality of sewing is excellent. I receive my dresses in 2 weeks plus a day or two sometimes. The shipping itself is very, very fast via FedEx. The customer care is great. My deep gratitude to you, EShakti! You made my life more inspiring and artistic. I feel more confident wearing your special dresses. I do believe you'll be one of most successful companies in the world. Your idea is unique. I love co-creating one of a kind styles together with you. I love having all my dresses with my favorite types of sleeves/my favorite lenght only. I don't find shop clothes that attractive any more: usually at least one part of the dress is not what I want- or fabric is polyester, or color is boring, or length is unattractive, or the dress has no sleeves. And I always risk entering a room where someone else is wearing same dress. Now I am too spoiled to shop offline/online. I know how inspiring and interesting it is to choose your own favorite style. Thanks a lot, dear Eshakti team. Many blessings your way.

Date of experience: June 17, 2021
Georgia
2 reviews
0 helpful votes
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I found this site from Instagram advertising, so as I always do, I did a deep dive to make sure they were a real company and not just a rip off. Everything checked out and the incredible price for custom fit clothing was coming from a direct from the factory discount. So I ordered the dress that caught my eye, had fun customizing the lengths and neckline style, and waited to see what I actually got.

It took a while to get to me but that was mid-2020 and it had to come from India so all things considered it came pretty fast. I was blown away when I opened the box. The attention to practical details was so unexpected and wonderful! There were bra strap clips to keep those annoying things on my shoulders, pockets that I didn't realize came standard in ALL their dresses unless you ask them to remove them, and the fastenings in all the right places for a secure comfortable fit. The fabric quality was top notch and when I put it on, oh my. Being a short person I am used to things dragging the floor. Having a dress that looks on me exactly how it looked on the model is a new thing. It fit like a comfy glove.

Last little thing that I love, they give you a little card that had the name of the four people that worked on your clothes written in. I love that acknowledgment of their hard work.

Date of experience: June 3, 2021
Washington
1 review
0 helpful votes
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I have ordered multiple dresses from this site, and on the rare occasion that something didn't fit correctly, the customer service was excellent in helping me replace it with a dress that fit perfectly! Wonderful variety of clothes, and an EXTREMELY high quality product. Highly recommend!

Date of experience: May 29, 2021
Missouri
5 reviews
3 helpful votes
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Lots of brands have extended sizes, but they're really just larger versions of standard sizes. What more brands need to recognize is that women come in different shapes and sizes. I'm a specialty bra size. I'm a 16 in the bust and somewhere between a 10 and 12 everywhere else. I really like that I could get a dress made to perfectly fit my shape. For the first time ever, I didn't struggle to get the zipper up when it hit mid-back. I also like that you can choose the fabric you want for many of their styles. I HIGHLY recommend this brand if you have a non-standard shape.

Date of experience: May 25, 2021
Canada
2 reviews
4 helpful votes
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Thank you Eshakti! Awesome products!
May 22, 2021

I absolutely love this company. Everything they make is high quality, bright and well constructed. I always have a hard time finding pants that fit me... I decided to take advantage of their detailed measuring system and ordered a beautiful tailored jumpsuit from them. It fit me like a glove! I never thought this was possible. I have ordered a few dresses from them, and just put another order for a dress, another jumpsuit and a pair of pants! I am delighted and excited to get my new shipment. Thank you so much to everyone at EShakti, for making us feel beautiful!

Date of experience: May 22, 2021
California
1 review
15 helpful votes
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I was nervous ordering as I know enough about sewing garments that anything made with woven cotton requires exact sizing. If it isn't just so it will not look right no matter what you do. I put aside my worries and took a chance on three dresses, They all have different designs. I specified my height, the length of the dresses I was looking for and requested even further changes to every dress I ordered (neckline, sleeves, etc). When I received them, they fit perfectly. The craftsmanship was excellent. I will not hesitate to order from them again in the future.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
Follow Delilah R.
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This was my first purchase and I am so pleased to say how happy I am with my dress! It's not only beautiful, it's top quality and the customer service is outstanding! I will definitely be a returning customer, thank you!

Date of experience: May 6, 2021
Ohio
1 review
0 helpful votes
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I just received another beautiful dress from eShakti. I've been ordering dresses from them since about 2013. Easy to order and customize. I usually receive my order within two weeks, as everything is made to order.

Date of experience: April 28, 2021