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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Texas
1 review
0 helpful votes
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Impeccable!
December 15, 2020

Dear eShakti Team,

Thank you so much! The order arrived today as promised and every detail is perfect. The tailoring is masterful, the packing is of excellent quality, and I'm confident the recipient of these gifts will be just as delighted.

Thank you for the service, and the impeccable professional experience throughout.

Date of experience: December 15, 2020
New York
1 review
0 helpful votes
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Top notch Tailors
December 12, 2020

I loved the craftsmanship, quality and design and the fact you can customize your clothing. The order came a week quicker than expected. These guys are my tailors! I missed the mark by not measuring myself but next time I'll have it right. Great online store.

Date of experience: December 11, 2020
South Carolina
1 review
2 helpful votes
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Beautiful
November 18, 2020

I ordered two shirts, customized for my preferences and size. They came in less than two weeks and are PERFECT. As others suggested the shirts ordered had some stretch to them and they fit me perfectly. Immediately after trying them on they were tested in the wash. I washed each of them separately, on gentle without wringing. No bleeding of colors occurred as I hand rung them out and hung them to dry. Great material! They did not shrink and kept their shape after drying. Can't wait to wear them as the weather cools off. And they came with matching masks that have a pocket for a filter. BONUS

+1
Date of experience: November 18, 2020
Maryland
1 review
0 helpful votes
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As a plus size woman, it is hard to find clothing that fits properly. EShakit's customizable garments allow one to have the fit, neckline, and length that you prefer — and the garment is made and delivered quicker than many items bought in the USA!
I have been very impressed with the high quality of the materials used — unlike other online clothing stores where the material and sewing are of inferior quality.
The only caveat I have is that they do not feature plus size models, which makes it difficult to know if a garment that looks great on a size 6 model will look just as good on a larger framed person like me. If they could add that feature they would get 5 stars for sure.

Date of experience: November 10, 2020
California
1 review
0 helpful votes
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Quick Correction
November 2, 2020

The customer service I received to correct a mistake was 100% perfect. On my first order, the dress I received was too long but otherwise fit fine. I was disappointed. What to do: keep as is, have it tailored to correct length, give it away, return it for credit?. I sent an email to customer service and the answer was quick. They could remake the dress. The replacement arrived and it is PERFECT. Just what I wanted and it fits great. I am 6'2" and getting a dress that is exactly knee-length is no small accomplishment. Customer service was quick, honest and uncomplicated. I would definitely shop with them again.

Date of experience: November 1, 2020
South Dakota
1 review
0 helpful votes
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I ordered these beautifully designed clothes according to the measurements listed on their site, and they fit exactly as promised. The materials were of a lovely quality, and it's easy to see that the workers are taking great pride in what they do. Customer service has been very helpful too.

Date of experience: October 21, 2020
New Mexico
1 review
0 helpful votes
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Striking Dresses
October 9, 2020

I've ordered 4 dresses over the last 8 months from eShakti. Each and every one is exceptional! The fit and quality are perfect - I love the attention to detail. I tend to buy higher end clothing and am very selective about fabric and construction quality. I have been very pleased with my dresses from eShakti. I can tell the time and effort put into my dress. Being able to customize the fit and style to my build has resulted in striking results. I have ordered standard sizes and custom sizes. Note that, as with any quality custom product, the dresses are made after you order. Good things are worth waiting for - the 1-2 weeks to have my dress made and shipped to me is well worth it. With my 4 dresses, I never wear one without at least one stranger stopping me to tell me my dress is beautiful and flattering. I will certainly order more!

Date of experience: October 8, 2020
New York
1 review
0 helpful votes
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Excellent customer service. The products are the quality expected and the fit is great. I love it very much.

Date of experience: October 6, 2020
Pennsylvania
1 review
0 helpful votes
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Another perfect dress
October 2, 2020

I just received the 4th dress from eShakti and, once again, I am thrilled. I used the customization option and the dress fit perfectly. The quality was exceptional, the workmanship wonderful, and the details fantastic. I can't wait to pick out a new garment and order it.

Date of experience: October 1, 2020
Maine
3 reviews
0 helpful votes
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I have been very pleased and delighted with all my face mask purchases. The designs (comfort and practical), as well as the artistic design are superb! I am so glad you to have found this amazing company!

Date of experience: September 22, 2020
New Jersey
1 review
0 helpful votes
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Placed 2 larger orders in the past year and I am absolutely pleased with the quality of the dresses as well as the customer care I received. All dresses are carefully executed, with much attention to detail; no loose threads or buttons, equally spaced and tensioned seaming, and good quality materials.

I ordered a product from the overstock that did not fit as well as I hopped, and they accepted the return without any issues (prepaid label as well). My last order contained all elastic waist dresses and they fit me tighter than what I was used to so far. They kindly sent me replacements that fit absolutely perfect!

I brag to all my girlfriends about this company. I love the work quality and the many options available to customize the dresses. And not lastly, their customer service is wonderful; they really do care about the customer! I know I must be one of thousands of customers, but they make me feel special, they take the time to listen and they care about delivering high quality! Absolutely loving eShakti!

Date of experience: September 17, 2020
Michigan
1 review
0 helpful votes
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Can actually breathe
September 17, 2020

These masks are really pretty and lightweight so that you can breathe better in them. I am trying to find one that i can work out in and i used one and it wasn't too bad. But on a general day to day basis, these are the ones that i use because you can breathe better. I also like the band attached so when i take it off i don't lose it.

Date of experience: September 16, 2020
Texas
1 review
0 helpful votes
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Exceeded my expectations
September 15, 2020

I ordered a customizable item from Eshakti and it was delivered. The dress exceeded my expectations. Quality fabric and trendy style. I can't wait to style it.

Date of experience: September 15, 2020
Oregon
1 review
2 helpful votes
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Custom made & affordable
September 13, 2020

My new dress is absolutely perfect. I gave them my measurements and they made the dress exactly to fit my larger than medium, but smaller than large frame. I got to choose the neckline, sleeve type and hem length as well. The dress is incredibly well made and a joy to wear!

Date of experience: September 11, 2020
Pennsylvania
1 review
0 helpful votes
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OUTSTANDING MASKS!
September 11, 2020

We received these masks for our Special Education classroom. The best things about the masks are:
1. The attached ribbon to hang the masks from your neck preventing the mask from being placed onto a dirty surface or being lost.
2. The ear loops which are customizable for individual size.

I have gotten so many compliments from other teachers on the beauty of these masks in addition to the design. I highly recommend these masks.

Barb B.

Date of experience: September 11, 2020
Illinois
2 reviews
0 helpful votes
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From their sense of style, their varied and interesting designs, and their affordable pricing to their excellent quality and professional shipping, eShakti is my go-to place to order dresses. I recently counted my dresses: I have 30, and 28 are from eShakti. Every time I wear one of their designs, I have to carry a card in my pocket, because I get so many compliments and people asking where I got the dress. Now I can just hand them a card.

Date of experience: September 11, 2020
Australia
1 review
0 helpful votes
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They always fit perfectly, such good quality and the clothes are made soooo well! I would rather have a few good quality pieces from eShakti, rather than a wardrobe full of cheap, poorly made clothes. Thank you so much!

Date of experience: September 7, 2020
Texas
1 review
0 helpful votes
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I purchased 6 items from eShakti this year. Two were not customized, four are. Because of the separate kinds of orders, they arrived in two shipments. The clothes are of very good quality, and the sizing is perfect. The shipment also comes with labels and the return policy, just in case there is a desire to return anything. This service of customizing orders is even easier than shopping in the store.

Date of experience: September 7, 2020
Illinois
1 review
0 helpful votes
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I am really pleased with my eShakti masks! I was looking for masks that were pretty and unique, to wear to social occasions, restaurants, etc, when I'm having to dress up a bit. I ordered two - both pink and flowery and they are super cute.

I also like the practical design of the adjustable ear straps AND I especially like the neck string, which keeps your mask with you, hanging like a necklace, even when you take it off your face. I have not seen this design anywhere else. It's so convenient, and even looks nice. I'm grateful to a company that is thinking of style for women, even with the not-so-pleasant necessity of wearing masks these days.

I also like the metal nose band inside the mask that you can pinch to secure the mask more tightly over your nose. This is especially good for someone (like me) who wears glasses, as it prevents them fogging up.

The masks feel very comfortable on my face, though I will say they are not QUITE as breathable as my other masks that are 100% cotton, so I wouldn't necessarily recommend them for extended wear. But they are great for "special occasions".

Over all, they are very good: - well made, nice stitching, nice looking, comfortable and convenient.

The only other thing - I didn't realize they were being shipped all the way from India! They ended up taking almost a month to arrive, but once I knew they were coming from India, I wasn't surprised, and actually thought the service was pretty good, considering. I even got an extra (plain white) mask, as compensation for the delay.

In fact, customer service and communication via email has been very prompt and polite.

Having experienced buying masks from eShakti, I would definitely recommend this company and consider buying custom dresses from them some time. It's not something I had thought of before, but having looked into the website, I'll definitely consider it.

Date of experience: September 7, 2020
New York
2 reviews
6 helpful votes
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By far the BEST!
September 1, 2020

I have a diverse family to mask; a beefy teacher in his 50's, a petite 10 yr old, two teenagers, and myself. I've sourced several options for my daughters, and my husband, all of them with varying success and minimal longevity. Eshakti has managed to mask my entire family with functional and comfortable
Options. The neck strap is fantastic, the designs and fabric options are phenomenal. The prints can be fun and sophisticated!
We just ordered 6 more, and can't wait fir their arrival. You won't be disappointed!

Date of experience: September 1, 2020