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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Minnesota
1 review
1 helpful vote
Follow Lin S.
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This company is fantastic! I was looking for a specific dress and as a plus size person, it's harder to find something that works. EShakti customized my dress and it fits perfectly. It is exactly what I needed for an upcoming event. When the dress arrived, it was carefully packaged with what was clearly pride in their work. I love the dress and I look forward to placing future orders with eShakti!

Date of experience: August 24, 2020
AE
1 review
23 helpful votes
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Custom dress
August 18, 2020

I saw eShakti as Facebook ads and liked the dress I ordered. I opened to check it out and modified it as per my test. Since they have a 30% discount for first order, I decided to try them out. The dress fits me perfectly, quality is outstanding and customer service excellent. I will order from them again, since I am very satisfied with quality and fitting. People have given me many compliments on the dress, as it seems it was made for me

Date of experience: August 17, 2020
Michigan
2 reviews
0 helpful votes
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Fast delivery, my dresses fit beautifully! Love the shape and the patterns. No issues with my order at all.

Date of experience: August 12, 2020
Alabama
1 review
0 helpful votes
Follow Michelle T.
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I purchased these with more of the thought of supporting a company that I enjoy. EShakti makes great custom dresses and I have yet to be disappointed in any that I have ordered. My last order this summer I received 2 free masks made from the same material as my dresses. They were just some basic 1 layer cotton masks. I thought that was pretty awesome and figured with my kids returning to school I would place an order with a brand I know that always goes the extra mile. I placed my order a week or so ago and minus a small shipping snafu (that didnt even affect me really, they even sent an email and a free mask) but what was delivered yesterday blew my mind. The quality of the fabric is fantastic. It has adjustable ear straps and a flexible wire to help contour to my face. It also has a neck strap so I don't have to worry about dropping it on the ground. It even has a pocket so I can insert my own filter if I want. With shipping I paid 60 dollars for 12 masks, I honestly thought I would be some just really basic fabric masks like I received with my dresses in a previous order. Even those were good enough quality. But WOW! This is why I will always shop with eShakti!

Date of experience: August 11, 2020
Minnesota
3 reviews
5 helpful votes
Follow Michelle D.
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I've bought twice now a bunch of face masks from them, love the adjustable ear straps, nose wire and neck band! They are high quality and once shipped it comes within days even though international! And they have GREAT customer service. I had a couple masks in my second order that the elastic came shorter and didn't fit my dads larger head, so they sent replacements very quickly! So happy with them. Also price is great and they had deals for b5 g1 free! Will be recommending to everyone.

Date of experience: August 10, 2020
Massachusetts
1 review
0 helpful votes
Follow Jules T.
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I ordered two dresses. One using their custom fit option where the customer entered the measurements requested for that particular item. The second one is one that I guessed my size based on their description of how the sizes would fit. I half expected the general size one to not fit, but it fits nicely, just like an off the shelf fit would. The second one, I sent the measurements - hoping I measured right - and wow what a great fit. I had hoped that by send the measurements it would be comfortable, but my hopes were exceeded. It was not too tight, and plenty of room to bend and do normal things but the benefit was there was not loose fabric so it looks like a perfect fit! AND to top it off the sent a mask that matched the custom dress - without me asking so that was a pleasant human touch!

Date of experience: August 7, 2020
Texas
1 review
4 helpful votes
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Be aware that these products are from India. I ordered some face masks, and when they hadn't arrived two weeks after they were promised, I contacted the company. After a few days, they wrote back that they had just popped them into the mail that day. So, according to FedEx they went from Noida India to New Delhi, where they are still sitting a week later."Delay beyond our control". I contacted the company again and did not hear back.

Date of experience: August 3, 2020
Missouri
1 review
0 helpful votes
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I was reluctant to purchase my first dress because of the cost and I figured it wouldn't fit. I couldn't have been more wrong. The material is sturdy and the construction is amazing and let's talk about fit. If you measure and follow the size chart, it will fit!
Just order yours already!

Date of experience: July 29, 2020
Florida
1 review
1 helpful vote
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High Quality Masks
July 28, 2020

I purchased two face masks online a few weeks ago and plan on going back and purchasing several more. They are of the highest quality, very pretty designs, and an ingenious feature with the neck strap. I absolutely love them and plan on giving them for gifts. The quality far exceeds the price you pay for them, and the packaging was very high end. Customer service was excellent as well. Very, very nice experience all around!

Date of experience: July 28, 2020
Virginia
2 reviews
0 helpful votes
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Perfect mask!
July 23, 2020

I am in love with my Star and Moon Georgette Scarf Mask! You will want to add a filter, but you can because there is a pocket. Comfortable, pretty, and well made!

Date of experience: July 22, 2020
Minnesota
1 review
2 helpful votes
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Was sent someone else's order with a letter addressed to them. I have sent 4 emails and notified the better business bureau. The company has NOT responded once.

Date of experience: July 16, 2020
Illinois
1 review
6 helpful votes
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LOVE LOVE LOVE
July 15, 2020

I would give them ten stars if I could. I've been shopping with eShakti now for a few years and I've never had a bad experience. Their customer service team is amazing, the craftsmanship that goes into each dress is incredible. I honestly can't recommend buying from eShakti enough. I get so many compliments when I rock one of their dresses (I've only ordered dresses). I can't tell you how many times I've had to find a slip of paper so I can write down their website.

Date of experience: July 15, 2020
Canada
2 reviews
35 helpful votes
Follow Dani A.
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I ordered 2 dresses from them. I added 2 extra inches to my height because I wanted the dresses long to my ankles. Glad I did this because with heels they are exactly the length I wanted them to be. Without heals the dresses just touch the floor. So if you plan to wear only heels with long dresses or skirts take this into consideration. Both dresses I selected to be tailored to a different length because they were deep v-necks originally and I didn't want my chest popping out. The one dress came exactly as I ordered it, the other dress they forgot to tailor it and left it as the deep v-neck instead of a short v-neck. I have a black tank top I wear under it so it's not a big deal. I have worn it without and I find myself adjusting it constantly because it's a very deep plunge at the point the material crosses over. I've gotten more use to it, but I didn't bother to send it back because it wasn't a huge deal for me. And from the reviews that others have written regarding customer service, I'm kinda glad I didn't return it. From my own experience though, I'd order from them again. It can be a bit pricey but the quality is excellent, not cheap material.

Date of experience: July 14, 2020
Arizona
2 reviews
0 helpful votes
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I ordered a jumpsuit and the facing around the neck didn't lie flat. They immediately replaced it. I loved it so much I ordered another other along with some masks. Everything is well made and exactly as described. I will order from them again.

Date of experience: July 13, 2020
Utah
1 review
0 helpful votes
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I am a larger size. I love that I can change small things. I love ¾ length sleeves and cropped pants. Everything arrives beautifully tailored to me and of such high quality. I'm so happy. I no longer fear to buy clothes, I look forward to buying from eShakti.

Date of experience: July 5, 2020
Canada
1 review
0 helpful votes
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For those who can never find clothes to fit, eShakti will customize clothes for your height, your girth, whatever. They will do this at a very reasonable price and make your item of quality fabric, sewn properly. Then they will send it to you quickly. Nothing fancy, just clothes made properly and sent promptly. I bought 2 dresses and love them both. I was really blown away by the awesomeness of eShakti.

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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A new eShasti Fan!
June 27, 2020

I absolutely love the beautiful customized garment that I received. The fabric is lovely and it fits me like a glove. I am so happy to have found your business because I am a tall person. I will definitely visit your web site in the near future.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Exemplary Service
June 25, 2020

The customer service of eShakti is above and beyond! They remade a custom made dress for me! Original dress arrived with light damage so I washed according to directions. Dress shrunk and I asked them what could be done. I sent photos to verify. They got back to me immediately with the good news that they would remake the dress. No charge! And no need to send damaged dress back!

Date of experience: June 25, 2020
New York
1 review
0 helpful votes
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Floral summer dress
June 19, 2020

Wore this dress first time today, everything about it is excellent, it is well made and true fit to size. A big Thank you to the eshakti team for such high quality workmanship. Job well done
FW -New York

Date of experience: June 19, 2020
Wisconsin
1 review
0 helpful votes
Follow Ashley M.
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I have order two custom dresses from this site. The first came exactly how I expected. Great fit. Great quality. Shipping was quick. Just a super easy experience. The second dress arrived and I was a little disappointed. It was much shorter than I expected (I thought I asked for a full length dress with room for 3 inch heels, and the dress came touch just above my ankles). I contacted customer service, and within a day they had responded asking for pictures and details. They sent me a whole new dress, free of charge. And included face masks in the order as well. I couldn't be happier with the service. The dress is absolutely gorgeous. And I will definitely be shopping with them again.

Date of experience: June 9, 2020