The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
It is a serious site that respects its clients.
My order arrived very quickly, it was packaged very carefully.
Gladly recommend ERIDRESS site!
Offering wonderful dress ideas, Ericdress.com helped me a lot for my preparations for one of the most important days in my life. No, it's not my wedding, but it was the most serious business party where I had to look amazingly and at the same time to stay out of the crowd with style and fashion. Founding ericdress.com, I liked a wonderful elegant black dress with one covered shoulder and I couldn't take my eyes from it. The Modern A-line Sleeveless Ruched One-Shoulder Sweep/Brush Train Evening Dress impressed me with its sexy emanation. It came on time with the incredible 65% discount! Love it!
Ericdress makes it possible for everyone to own a branded pair of shoes and bag by offering the Big Sale where you can get up to 80% off on the items you’ll love! I make the best use of all the season sales but the best items tend to have lower discount rates.
Amazing! My friend recently bought a beautiful wedding dress on ericdress and she got it yesterday. Todday she asked me to see it. Oh, Very beautiful. Just now he recommended to me and asked me to buy another one. I will buy it on this weekend.It's really a good site!
I have this to say about ericdress.com having bought a cute prom from them a fortnight ago. I just loved their services and i liked all the as their staff walked me through the process of placing my order and doing the payment.
I have had lots of shopping experiences, but I have to speak highly of my favourite site: Ericdress, which is a best site I have never seen...(cheaper price, fast delivery, good quality and even the color is true to the picture). This shopping gave me a good impression and I will never forget it!
Great services, fast delivery, beautiful products and excellect stuff they have. I truly love it very much and will surely visit ericdress again and purchase more goods I prefer!
I cannot recommend another company more. Ericdress has the best customer service ever. It's late and you wanted that color/size but it suddenly went out of stock? Try their online chat (they're up until 1amish I...
Me encanta este sitio.! Muy único y asequible products. And envío rápido. Pedí el 15 de septiembre y se lo envié a cabo el 16 de septiembre, muy rápido.
I will be one of the 4 star raters. I would have given the site a five star but the shipping took a little longer than I had been informed by the site's customer service department. 3 days longer, suggesting I always have to order weeks ahead. My order ID was ******* expedited shipping. Anyway The dress looks well sewn and has all components described in the site. Pleasure shopping from you. In future improve on shipping.
This dress is well made, fit me perfectly and came way before it was supposed to. I got it just in time for my birthday event and got so many compliments on it. Can't say enough good things about it. Thanks very much, ericdress.com
LOL..."what is your order number"? Ugh! I can see that this store is not one I want to purchase from. No in between reviews. It's either 5 star or 1 star... that's a bad sign.
I wish to appreicate sitejabber.com for giving us an opportunity to share our views about various stores online, having said that, i would like to tell everyone that ericdress.com is my number one dress shop and i have bought from here since 2012 and so far so good. Excellent services with satisfactory delivery time is all you will get.
We received items so fast. They do have a really good deal on-line, even better with taxes and duties.
This is a great site for sunday play clothes and out door items. They really want to provide great items and customer service. Great!
Ericdress has great sales, otherwise they're a little slow for me. There clothing is great quality. Their end of season sales are the best of any site. I have a pair of athletic pants I've worn for 3 years and they still look great. I have always been please with my purchases and if not, they cheerfully refund you.
CHEAP clothing made overseas. They had NO tags on them. Half the order didn't fit; I promptly wrote to them - they asked for PICTURES and won't refund my money. She did offer to give me a nice discount on a future order! Never again! Very disappointed - a total waste of $150.00. They don't allow returns.
Dear customer,
I am really sorry for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I love the items on this site, pricing could be better at times, and the refund process is slow as a sloth. ericdress.com could be the best seller discount site but these issue rated a Me H!, but the selections got them to the four star mark. Those shopping with ericdress needs to write to them with every order, and demand better service for the prices charged. Automate the return process and give me my refund faster (as I have more shopping to do). Other than that I like what ericdress.com offers and I use the web site as a reference point when shopping.
Today I get my order, it was the first order from the site ericdress.com, and I got to tell I like it and will ordering in the future
I don't know what everyone complains about... I haven't been scammed by this site at all. They deliver kind of slowly and their hours suck... but that's just customer service i got all that i ordered and then some...
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team