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EricDressReviews 1,759

2.8
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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558
France
2 reviews
9 helpful votes
Follow Valentina H.
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It is a serious site that respects its clients.
My order arrived very quickly, it was packaged very carefully.
Gladly recommend ERIDRESS site!

Date of experience: November 18, 2014
GB
2 reviews
9 helpful votes
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Offering wonderful dress ideas, Ericdress.com helped me a lot for my preparations for one of the most important days in my life. No, it's not my wedding, but it was the most serious business party where I had to look amazingly and at the same time to stay out of the crowd with style and fashion. Founding ericdress.com, I liked a wonderful elegant black dress with one covered shoulder and I couldn't take my eyes from it. The Modern A-line Sleeveless Ruched One-Shoulder Sweep/Brush Train Evening Dress impressed me with its sexy emanation. It came on time with the incredible 65% discount! Love it!

Date of experience: November 18, 2014
Canada
2 reviews
9 helpful votes
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Ericdress makes it possible for everyone to own a branded pair of shoes and bag by offering the Big Sale where you can get up to 80% off on the items you’ll love! I make the best use of all the season sales but the best items tend to have lower discount rates.

Date of experience: November 18, 2014
California
1 review
2 helpful votes
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Amazing!
November 17, 2014

Amazing! My friend recently bought a beautiful wedding dress on ericdress and she got it yesterday. Todday she asked me to see it. Oh, Very beautiful. Just now he recommended to me and asked me to buy another one. I will buy it on this weekend.It's really a good site!

Date of experience: November 17, 2014
Kenya
1 review
1 helpful vote
Follow celestine n.
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I have this to say about ericdress.com having bought a cute prom from them a fortnight ago. I just loved their services and i liked all the as their staff walked me through the process of placing my order and doing the payment.

Date of experience: November 17, 2014
GB
1 review
1 helpful vote
Follow Cathy B.
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I have had lots of shopping experiences, but I have to speak highly of my favourite site: Ericdress, which is a best site I have never seen...(cheaper price, fast delivery, good quality and even the color is true to the picture). This shopping gave me a good impression and I will never forget it!

Date of experience: November 17, 2014
Japan
1 review
1 helpful vote
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Great services, fast delivery, beautiful products and excellect stuff they have. I truly love it very much and will surely visit ericdress again and purchase more goods I prefer!

Date of experience: November 17, 2014
Utah
1 review
1 helpful vote
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I cannot recommend another company more. Ericdress has the best customer service ever. It's late and you wanted that color/size but it suddenly went out of stock? Try their online chat (they're up until 1amish I...

Date of experience: November 17, 2014
Canada
2 reviews
8 helpful votes
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Me encanta este sitio.!
November 17, 2014

Me encanta este sitio.! Muy único y asequible products. And envío rápido. Pedí el 15 de septiembre y se lo envié a cabo el 16 de septiembre, muy rápido.

Date of experience: November 17, 2014
Switzerland
1 review
1 helpful vote
Follow Mariel M.
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I will be one of the 4 star raters. I would have given the site a five star but the shipping took a little longer than I had been informed by the site's customer service department. 3 days longer, suggesting I always have to order weeks ahead. My order ID was ******* expedited shipping. Anyway The dress looks well sewn and has all components described in the site. Pleasure shopping from you. In future improve on shipping.

Date of experience: November 16, 2014
Germany
2 reviews
2 helpful votes
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This dress is well made, fit me perfectly and came way before it was supposed to. I got it just in time for my birthday event and got so many compliments on it. Can't say enough good things about it. Thanks very much, ericdress.com

Date of experience: November 16, 2014
Indiana
1 review
3 helpful votes
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LOL...
November 16, 2014

LOL..."what is your order number"? Ugh! I can see that this store is not one I want to purchase from. No in between reviews. It's either 5 star or 1 star... that's a bad sign.

Date of experience: November 16, 2014
ericdress e. EricDress Rep
over a year old

Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Kenya
1 review
1 helpful vote
Follow molly d.
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I wish to appreicate sitejabber.com for giving us an opportunity to share our views about various stores online, having said that, i would like to tell everyone that ericdress.com is my number one dress shop and i have bought from here since 2012 and so far so good. Excellent services with satisfactory delivery time is all you will get.

Date of experience: November 15, 2014
Texas
2 reviews
1 helpful vote
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We received items so fast
November 14, 2014

We received items so fast. They do have a really good deal on-line, even better with taxes and duties.

Date of experience: November 14, 2014
Germany
2 reviews
2 helpful votes
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This is a great site for sunday play clothes and out door items. They really want to provide great items and customer service. Great!

Date of experience: November 14, 2014
France
2 reviews
1 helpful vote
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Ericdress has great sales, otherwise they're a little slow for me. There clothing is great quality. Their end of season sales are the best of any site. I have a pair of athletic pants I've worn for 3 years and they still look great. I have always been please with my purchases and if not, they cheerfully refund you.

Date of experience: November 14, 2014
New York
2 reviews
9 helpful votes
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CHEAP clothing made overseas. They had NO tags on them. Half the order didn't fit; I promptly wrote to them - they asked for PICTURES and won't refund my money. She did offer to give me a nice discount on a future order! Never again! Very disappointed - a total waste of $150.00. They don't allow returns.

Date of experience: November 14, 2014
ericdress e. EricDress Rep
over a year old

Dear customer,
I am really sorry for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Austria
1 review
0 helpful votes
Follow Deirdre C.
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I love the items on this site, pricing could be better at times, and the refund process is slow as a sloth. ericdress.com could be the best seller discount site but these issue rated a Me H!, but the selections got them to the four star mark. Those shopping with ericdress needs to write to them with every order, and demand better service for the prices charged. Automate the return process and give me my refund faster (as I have more shopping to do). Other than that I like what ericdress.com offers and I use the web site as a reference point when shopping.

Date of experience: November 14, 2014
Texas
2 reviews
1 helpful vote
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Today I get my order, it was the first order from the site ericdress.com, and I got to tell I like it and will ordering in the future

Date of experience: November 14, 2014
Canada
2 reviews
1 helpful vote
Follow Marjorie E.
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I don't know what everyone complains about... I haven't been scammed by this site at all. They deliver kind of slowly and their hours suck... but that's just customer service i got all that i ordered and then some...

Date of experience: November 13, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom