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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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The items look nothing like on the models. I bought 3 dresses that are absolutely horrible and cheap looking. They do not look as good as they did on their models. I have been trying to contact them for return but they will not give me a return address and only want to give back 40 percent. SCAM don't buy
I ordered two dresses from this company and after waiting almost two months for them to arrive I was very unhappy to say the least. The dresses were the completely the wrong size, the tailoring terrible, and the material awful. Upon trying to return these, ericdress customer service is almost non-existent, so after emailing for almost a month now I opened a resolution with PayPal and thankfully they stepped in. But, I still have to spend more money to send these back, but I will be getting a full refund from PayPal resolution center. Ericdress offered a 9.00 refund, on the full order. Terrible company to do business with, avoid them and shop elsewhere.
Upon reading the ericdress answer to me I could do nothing but laugh. They did not offer a full refund, they offered 9.00$, PayPal had to step in and through their resolution center I did receive a refund but for the dresses only and not shipping costs. First though I had to return the dresses and if it wasn't for making sure I received signature notification for these dresses being received, I would probably still be waiting. PayPal asked for all the information tracking number ETC. as ericdress was saying they had not received anything, they flat out lied. So eventually it was through PayPal and PayPal alone I received a refund, and for the dresses only not shipping. Ericdress would do nothing.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. For your order, we have sent you the full refund, please kindly check your account. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I ordered a hunter green high waste long dress, really pretty and fits me perfectly! The size dimensions are way off so you have to order a couple sizes up from your normal U.S. size. I originally ordered a medium which would have been my size in the US but I had to return and exchange for an XL. The return process was lengthy but worth the wait. I love the dress but which they would have put a longer inside liner so it won't be so see through.
If you have to return something it is a nightmare. The clothing is of poor quality and if you try to return, they don't want to give you the return information. In fact, they want you to try to resell the. Loathes that you want to return. It's taken me weeks of emails and holding on the phone to customer service for 40 minutes.
I'm going to chalk this one up to WTF was I thinking.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pay attention to your mail box. By the way, we accept your returns and please return according to our requirements. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I have been waiting for a month to get my order and it has not even been shipped yet. I keep getting the same repetitive email response. I just want my dress. I want the dress I ordered, and I want it soon! I feel as though I have been taken advantage of and that I was scammed! Once I get the dress I ordered I will NEVER order from ericdress again!
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pay attention to your mail box. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
They took 3 months to not send my dress and it took me thirty days to get a refund and only because I disputed the charge. I would have paid for something and got nothing otherwise. Automated customer service this site is a SCAM. Don't even think about it.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. By the way, the item is a best-seller and we have to refund you due to that the factory can't get the materials for the item, Hope that you can understand. Anyway, we will try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I have been skeptical about purchasing shoes from this site, due to the reviews. However I was pleasantly surprised about the quality and similarity to the site. I love these shoes. Some look even better in person. I would definitely purchase from this site again.
I am still trying to get the missing beads and asked to be sent some, the reply is to keep offering me more money so far it's $13. They still have the sandals in stock so why can't they take them off one pair and send me them, they say it's more expensive to send me them but it can't be more than the $13. I will NEVER buy anything from ericdress again.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. By the way, that maybe caused by the shipping. Hope that you can understand. Anyway, we will try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
The dress is absolutely gorgeous, it meets and goes beyond my expectations. I'm sure when I wear it on my 31st wedding anniversary my husband will be speechless. The quality, color, the processing everything was wonderful. Thank you so much
Sincerely
Robina Shadel
I ordered two tops that looks super-cute on the website. I am a 2X and ordered as such. I can't even get them on, after waiting for them for almost a month. Chinese rip off. Stay away from this site! I just lost $75! Returns? I'm not even going to try to return these to CHINA and try to get my money back. Lesson learned. Please learn from my lesson and DO NOT ORDER FROM ERICDRESS!
Dear Joni,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. Also, we accept your return and after we got the items, we will refund you. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I highly recommend this site. The dress I ordered is of very high quality at a great price. They were delivered in a respectable amount of time and in a creative box.
I love the organized layout and the convenience of shopping here. Also lovely brands and great deals on stuff with good quality!
I purchased the U neck OL Peplum pure color dress a week ago and loved it so much. They delivered it on time. So now I am buying my second dress from this site.
This is my third purchase. I love the dresses so much, just what I needed. I really like this site, they offer great quality service. The dresses I receive from this site is in good condition.
My wife wants a dress for her birthday. Timed perfectly, they're giving big discounts. Her friends also purchase dresses here and recommends this site. I hope she loves the dress. I think its beautiful.
My friend Micha recommended this site, she said that this is the best site for dresses and other items. So I tried buying a dress and I absolutely agree with her.
The style, the clothes, everything about this site and what it offer's screams professionalism an understanding of style and class. Something I feel this world in general has started to lack. So that is why when I got here I was delighted finding the design I wanted and that was with the help of the customer service department. I got it delivered to my door step and I was happy with the quality fit and price.
Everything was very easy to find, and purchase. I enjoy the sales. This one time I had to return an item and they made it very easy for me to do as well. They have great products and great customer service.
Our favorite place to shop. Tons of name brand jewelry, hand and travel bags, shoes and clothes. The staff is friendly and knowledgeable. Great prices. Why go anywhere else?
The dress I bought here fitted me quite well.
I received the ring almost immediately. It was in better condition than what appeared in photos. The compliments on it are the best part and what makes it better is the price.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you for your order, please pay attention to your mail box. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team