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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

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Florida
1 review
1 helpful vote
Follow LISA K.
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I see a lot of negative reviews about the time it takes to get their dresses. Apparently none of these people read anything about it when they were shopping, because it clearly states up to 3 weeks to PROCESS and up to 3 weeks to ship. Another complaint I see a lot is the sizing is all wrong. These people must be ordering their regular sizes. I looked at the measurement chart and found that what should be a small (normally) was actually a medium on this site. My dresses both fit perfectly. As for the reviews about "strings hanging everywhere", what new outfit DOESN'T have strings that need to be snipped? All in all I had a great experience with these people and their product, and will definitely buy from them again!

Date of experience: June 20, 2015
New Jersey
1 review
2 helpful votes
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I was extremely weary to order a Mother-of-the-Groom on line for so many reasonis. All my reasons were erased: the price was extremely reasonable, dress quality was above expectations, size was true to chart, delivery time was less than what was given! I am a plus size and was thrilled with the dress that flattered me and I received many compliments! I have just placed my second order for my next son and I am excited to wear this dress also! Thank you!

Date of experience: June 18, 2015
Texas
1 review
1 helpful vote
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Order some handbags form this site and have not received. Them yet a month ago

Date of experience: June 17, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.We've checked your order and it has been delivered successfully. Also, our representative has emailed you for your order. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Canada
1 review
1 helpful vote
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Best place ever.
June 20, 2015

My daughter had boughten a prom dress second hand and it fit her at that time. Closer to prom(mid May)she tried get dress on but couldn't get it to fit. We went online to Eric dress and she found a beautiful dress at an amazing price. We placed the order and 2 weeks later the dress was couriered right to our door.

Date of experience: June 16, 2015
Canada
1 review
0 helpful votes
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Second Home!
June 19, 2015

Ericdress has become my second home, I am really impressed with their products as they are very trendy and comfortable and accommodating of all body shapes! The customer care service is efficient and friendly which makes shopping with Sammy dress an absolute splendor and I will definitely be making more purchases there!

Date of experience: June 16, 2015
France
1 review
0 helpful votes
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Extremely Satisfied
June 19, 2015

I browsed Ericdress for some time before making my first purchase because I was very suspicious about how they could be offering the various styles at the prices listed. To my surprise, I was very satisfied with the overall shopping experience. The wide selection made it really difficult to place a small order. LOL. The package arrived to my home sooner than predicted by Ericdress and the courier, letting me know my order was immediately processed. And lastly, after receiving my package I noticed two items were missing. I immediately contacted their customer service and someone got back with me immediately informing of the issue and giving me multiple options. I have ordered from websites in the past and never been able to get in contact with a representative to ask a questions or better yet request a refund. I will be a loyal customer going forward.

Date of experience: June 16, 2015
NL
1 review
0 helpful votes
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Love Ericdress.com
June 19, 2015

I have had the best experience with Ericdress. Com. All of my orders have been satisfactory and their customer service is great. Only on one occassion I had an issue with an order and they helped me very quickly and corrected the problem without a hitch. I love Ericdress.com and i think persons should give them a try.

Date of experience: June 16, 2015
GB
1 review
9 helpful votes
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Would not recommend this site to anyone. I was stung when I bout a dress for customs duty, so cost me another £28 on top of delivery and goods etc. I wouldn't have minded so much if the dress itself was nice, it is awful and very cheap and tacky. Considering it was a prom dress for £90! So wasn't off their bargain basement... £ 149 out of pocket.! STAY AWAY!

Date of experience: June 16, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. We've refunded you 60% of the payment and after we got the item, we will send you the rest payment. Hope that you can understand. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Tennessee
1 review
21 helpful votes
Follow Itzel N.
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DO NOT BUY FROM THEM!

10 weeks ago ago I bought a dress and told them I needed it urgently and they promised to ship it immediately.
- 4 weeks ago after my dress hadn't arrived I contacted them and they said they FORGOT and they'd send Priority Mail to make up for lost time
- Last week I had to open a dispute with PayPal because I still didn't have the dress
- They started e-mailing 2 days later saying the dress was being "prepared" to be shipped but I HAD TO REMOVE my dispute first, to which I said NO and then they called me at 11:39 PM!

- Later they kept insisting on me withdrawing the dispute and said they didn't have the dress anymore, so they could give me another deal IF I REMOVED the dispute.

I did not remove anything because they just took my money and never intended on sending me anything.

PayPal finally solved the case for me and I got my money back.

Now I am being harrased to remove the bad reviews I have posted in several sites.

They are a bunch of liars and thieves!

Date of experience: June 11, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative will email you for your order, please pay attention to your mail box. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Georgia
1 review
2 helpful votes
Follow Ceaulovone M.
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Great Buy!
June 14, 2015

I love my dress for my daughter wedding it fits perfect and the color is beautiful!

Date of experience: June 11, 2015
Virginia
2 reviews
0 helpful votes
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Wedding Dress
June 13, 2015

I really love my dress, and I called to check on the status of my order there I got a quick response and was delivered promptly. And I in love with my dress... Very satisfied customer. Look forward to doing business with you again.

Date of experience: June 10, 2015
California
1 review
0 helpful votes
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Very happy with the purchase
June 13, 2015

I bought three dresses and few tops from ericdress. To start with, i was really scared after ordering few cheap dresses. The items took little while for delivery but yes, the wait is worth. I have given 4 stars and not five stars because there was one item that i have ordered and for what so ever reason, till date i have not recieved it. Its a little hard to get hold of online rep, but you can always email them and you will get a reply within 24 hours. In short, i am happy with the quality of the products i purchased till date and the price is very cheap. But if you order some item which is best selling/hot, then yes you have to wait longer or may be cancel the order. I would definitely recommend buying from ericdress their products are too good for the price you pay. Thank you Ericdress.:-)

Date of experience: June 10, 2015
California
1 review
0 helpful votes
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Wedding Dress!
June 13, 2015

I found my wedding dress about a year before I was actually engaged. I ordered custom sizing and my dress arrived in just over 2 weeks. The quality of materials was outstanding and the dress is true to the picture. The ONLY thing that concerned me was the packaging: it was a cathedral length gown and it was packaged in a small plastic mailing envelope. I was worried but when I opened it I knew they knew what they were doing. The dress puffed right up and is exactly what I wanted!

Date of experience: June 10, 2015
GB
1 review
0 helpful votes
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Racedayr
June 13, 2015

Good shopping experience very easy waited 10 days but was well satisfied with dresses

Date of experience: June 10, 2015
Australia
1 review
0 helpful votes
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100%
June 12, 2015

Customer service fantastic! Quality and the price brilliant!

Date of experience: June 9, 2015
Canada
4 reviews
16 helpful votes
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This is about the update about my first review. After i posted a complaint in this site about Ericdress they responded quickly about my issue and they gave me the tracking # for the remaining 2 dresses that didn't arrived. After months of waiting i got my package today June 23,2015 which i purchased April 7,2015. I'm so excited to open it but disappointment strikes i got only one again. I purchased 3dresses but i got only 2 dresses. I send messages in their site but they didn't reply. I PAID IN FULL BUT THEY SEND MY DRESSES IN INSTALLMENT ESTATE. DON'T BUY in ERICDRESS or else you will LOSE YOUR MONEY. Its feels like you GAMBLE, YOU FEEL THAT YOU'RE WINNING BUT IN THE END YOU ARE THE ONE WHO LOSES THE GAME. I want my money back if they cant provide the dresses i purchased. Really pissed off with their service.

Date of experience: June 9, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you for your order, please pay attention to your mail box. By the way, we have our return policy and please cooperate with us for this procedure. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Canada
2 reviews
0 helpful votes
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Great store
June 12, 2015

I, ve had a great experience shopping at your store you have such beautiful clothes I look forward to sopping from you again and again thank you so much for the gorgeous clothes

Date of experience: June 9, 2015
Florida
1 review
0 helpful votes
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Excellent service and the dress I ordered was beautiful and fit perfectly.

Date of experience: June 9, 2015
Massachusetts
1 review
2 helpful votes
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Perfect
June 12, 2015

I have buying one beautiful bress for my girlfriend wedding and is so pretty and good quality, so after that, i buy another one I'm in love with this site, for quick shipping quality and attention and I go continue buying.

Date of experience: June 9, 2015
Georgia
1 review
0 helpful votes
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Wedding shoes
June 12, 2015

I ordered some wedding shoes from EricDress, and they are beautiful, and have good quality for the low price I paid. The service was awesome too! They were able to change my order after I had placed it, because I decided on a different color. Will be shopping with them again!

Date of experience: June 9, 2015

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom