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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I AM VERY UPSET. DO NOT BUY here! I ordered a coat size M. Euros 35 14 porterage. I thought ok, 50 for a nice coat is good. Coat came in M but it is is not even S, maybe XS. Return I have to pay porterage, so that is 30,- from here, no point. Then on top of everyything I got a TAX bill also for 35,-! So In total I now paid 35 14 35 for a coat that is too small and that I can not send back! Eric dress is ignoring my emails so I am warning as many person as possible to not have same disappointment! (I received answer here and on mail, asking for my booking number, I gave it to the service center, they said they will look into it, but then after nothing happens)
Waited more than a month for two burgundy jumper and polo necks to arrive in xl size, eventually recieved two jersey strapy top in beige and black is size small.
The quality of those two even was terrible.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And we'e got your mail and our representative will eamil you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Please do not waste your money on these dresses and website. Please buy it from the US, so you can return if you have to. I bought a dress for over $130.00, and I cannot wear it. As I write, it is on my closet floor. The fitting is poor and customer service is poor. There was back and forth emails but it seems they did not know what they were taking about. I bought a dress that is more than two sizes over but it did not fit me.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
It takes little bit time because of international shipping but it's worth it!
Thank-You very much Eric-Dress I was more then satisfied with this dress, it is even more beautiful then I thought, I would recommend your web site to any one looking
For that something special. If you would like to extend your lines I'm finding it very hard to buy bridesmaid dresses and mens vests and ties from the same place so the colours match.
Once again thanks very much you have made this bride to be very happy.
I purchased a coat through ericdress.com that was attractive and reasonably priced. I then waited almost a month for it to arrive, which was annoying but not unexpected since I knew it would be coming from China. When it finally came, however, the extra large that I always wear fit like a snug medium, so I chalked it up to cultural differences, because in the package with the coat was a cheap plastic comb with cartoon characters and the word "fatty". Hmmmm. Anyway, I have been emailing Ericdress customer service to return it to absolutely no response. I would like a refund because the time it would take to exchange it would render it useless to me this season, and I don't want to see what other "free" gift would call me if I asked for a larger size. So, don't waste your money and order from somewhere with a record of good customer service.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Since my very first purchase; I have been impressed by the quality and
Price--friendly bags. I have 6 daughters, 6 granddaughters, sister, nieces
And girl friends. I love ordering the bags to give as gifts. The Customer Service
Reps. Have been 100% helpful with any inquiry! I feel like I have known them
Forever!
I have never had so much dissapointment from online purchases. I ordered a dress which looked amazing in the picture and promised to be all that. When I received this in the mail 3 MONTHS later, it was covered in dirt stains, the worst material known to man and was ripped in multiple areas. Please, I beg you, do yourself a favour, do not buy anything from eric dress.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Would you please let me know your right order number so that we could be able to help you? If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Beautiful color, very sturdy and after a year it still looks brand new. I get compliments all of the time.
I hope this purse will be restocked soon.
Really pleased with this web-shop. Ordered faux leather hoodie and got really good quality garment, very warm and stylish. Absolutely pleased, definitely will be buying from this shop again!
Ordered a jacket. It came, incomplete. The "fur" was a horrible colour. Couldn't wear with this colour jacket at all! Asked over and over to send me ONLY correct fur. "out of stock"... unable to send. And they were sorry. Jacket still hidden.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Every since I found your website for purses, and clothing I have become obsessed with your products. I love them and will not buy a purse from anywhere else. I also have my daughter inquiring about them. Thank you so much.
I was not sure of the quality of the dress a was going to get. U usually get what you pay for. This dress was a bit over $100. My face lighted up when i opened the package... excellent craftsmanship. Very, very pleased with the way it looks. Not a mass produced dress for sure. Then i tried it on... fits like a glove! I LOVE IT! I will definatelly buy from them again. At one point i had to contact their customer service to enquire about delivery date. I must say i was impressed with the helpfulness of their representative. He got an answer for me right a way and the package was delivered right on time. Go for it... try this site. They are good.
I love this site, where have you been all along.no lie I will be buying dresses from here for now on.
From what I experience ericdress is where to go.
This company isn't trust worth at all its been 25 days of waiting and received only 1 email. And wen I ordered I thought it's in USA am so disappointed in them. I only received one mail and telling me to wait. Fun enough I bought a dress from dressive was delivered within a week and I bought it after I bought from eric
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Your package is on the way now and you would get it soon. Due to this is shipped by super saving, which is slower than others. Hope that you could understand. Next time, if you need in urgent, you could also choose the fastest shipping methods. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Had purchased some items and I am very satisfied by the service experience of this company. The receiving time of them was a little long but I finally get the products in a postal safety situation and I am very pleased of that. I recommend this company for your buys.
I clicked on a Facebook ad to check this out and was dazzled by all the great stuff. So I placed two orders ******* (shoes) and ******* (coats).
First pair of shoes arrives and I have to pay duties to retrieve delivery, which means it cost me double the listed price on the website. Quality is crap. Not worth it.
Then first coat arrives. Size ordered L and label on it says Large. But it's teeny tiny, I can't even put my arm in the sleeve and I usually wear Medium. My 4 year old daughter fits in it only! Ridiculous? Wait till you hear what customer service tells me: "It's not worth it at all" for me to return, and "gift it to a friend" while shopping for something else, use this link to find more surprise" (actual quotes from email communications)! And when I insist that I need to return they tell me to pay for shipping! Isn't this size fiasco Their Fault?
Meantime second coat arrives, exactly the same problem. Also, quality on both is like buying from the Dollar store. And two more pairs of shoes haven't even shipped out yet (5 weeks later).
Don't be a victim of cheap quality, infant sizing, and above all online FRAUD!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Really shocked by this site, I have few shopping experience online, but the customer stuff helped me at last, I've placed my order successfully. Looking forward to get my items.
Impressed by the nice stuff and service.
My boyfriend said I was charming on this evening party, it is really fantastic, thanks for your nice dress. You have my trust now I will buy dress later on.
My dress is gorgeous and fits perfectly! I had paid only $20 more for a custom fit and it fits great! The order was processed quickly and within 16 days my shipment arrived. I had one made last year and it was awesome too. I will always shop here for my special dresses that I need!
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And we'e got your mail and our representative will eamil you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team