DO NOT BUY FROM ERICDRESS
They are such low quality clothes, and the customer service is shocking. I have been trying for weeks to return something and get a refund, only to be told they can't and that they won't help- to contact PayPal instead.
I just received my item today an it looks nothing like the picture very dissatisfied and will be calling my bank to get my money back. The shipping took a whole month for me to receive this ugly piece of shoe. The items on their website look nothing like the pictures when you receive them, very disappointed.
I recently discovered this amazing online boutique for awesome clothing at insanely low prices compared to other stores! They stock similar styles but at the fraction of the price!
Their shipping times are excellent, received in 3 business day. Shipping is free also so that's a huge bonus! My dresses arrived fine and I would definitely be back, love love love.
I'd recommend this website, it's so easy to browse and they honestly have the best customer service - you can see it on their Facebook responses.
I purchased some shoes today from this site. After reading the reviews, I'm terrified to see how long it takes to get here and if they'll even fit. They charge an arm and a leg for shipping so I don't understand why it would take so long!? I tried getting information from customer service but it seems they don't speak English very well. I don't understand what they were telling me. Ugh I just hope I get the shoes soon and they fit perfectly! We'll see
This is my first time ordering from them weeks ago, I should have got my item by now, wondering what is going on. I am unable to call China for customer service for help, any idea anyone, I need help, thank you.
Dear Supani,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Long wait! Red dress still not received and Black/White ombre now out of stock!
Most disappointing is the lovely coat. I usually wear L/XL and following size chart, ordered XXXL. It is too small... about 4 inch gap at front. Also not as thick as I had hoped.
Don't buy anything from ericdress, the sweaters I received a month late didn't look like the pictures. The second part of my order has never arrived, but they are on vacation so I seriously doubt I will ever get my refund.
OMG, Real scam from China. DO not Order from them, you will not get what you see on this pictures. VERY poor quality and way off sizing on the clothes. Cheapest Material. Dress came completely damage and no way I can use this dress or give to anybody. 100% garbage. Customer service the worth. SCAM< SCAM. I will put pic. All over the internet, if they will not give me the refund for this junk. So mad.
I got this purse few days ago and it's already ruined. That handle was so poorly manufactured they did ripped out the third day. Is this a fake Michael Kors purse? I emailed support and they told me that they are on holiday from February 13 to February 26. That was my Valentine's Day. Order number *******. Very unhappy an I don't want a fake MK!
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed our higher manager your order No., please do not worry you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Ericdress would like you to THINK that they are legit because they allow the use of paypal; however, they are in the business of waiting until the last minute to provide details of shipping, etc. if you open a dispute. Why do they wait so long? So that shipping info can be provided for something altogether different from what was ordered. You can order a clothing set for $40 and they will send you a $2 USB cord. Once the additional info is provided, they will offer a $5 refund. Really? These people won't quit. I have been in a dispute with them for 2, almost 3, months now and am still waiting for paypal to issue a refund. The jogging suit was ordered. After making a claim, the cord was sent. The items are no where near similar. Do not purchase anything from them
I was very disappointed with my order of 4 pair of shoes I was sent the wrong size, not the same as the description and shoes looked like they were second hand not even glued properly that it's so on idol and can't be worn. I've sent them so many emails and when they finally got back to me they expect me to pay for postage. However it's their manufacturing mistakes not mine. Very frustrated I've paid over $300 for shoes I can't even wear.
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
I had been waiting over 20 days to receive my bridesmaid dress and it comes in made all wrong! I will NEVER buy from this company again. I get the dress it's made horrible then they tell me I will not get a return or my money back cause it's to late! $#*! you Ericdress
These people are horrible. I ordered a wedding dress in ivory and they sent me a bright white dress. Their excuse was that their fabric supplier made a mistake in the color and because the dress was custom made, they will not accept a return nor will they give me a full refund. The purchase was $140.99 for the dress yet they are suggesting a refund of $30. This is completely unacceptable! Do NOT purchase from them. Horrible customer service. They provide no phone number, just an email address and take days on end to reply.
DO NOT ORDER... this company ships of clothes that's the sizes of youth for adults, then your responsible for shipment to get it back, they had the nerve to offer me 14 dollars back from a 70 dollar purchase. How do you feel your suppose to keep someone money? Please people don't be setup to lose your money, it takes over a month to receive your purchase anyway.
Professional, courteous, prompt customer service. The merchandise always arrives on time, in perfect condition. Easy exchanges, returns. Top quality product. Highly recommended. Ericdress is the best shopping experience.
Shop there all the time. I should own stock in it.
Easy and long term returns.
Finding awesome clearance items that are really nicely priced is fun.
Good store layouts.
Decent pricing.
Cheaper than grocery store processed foods.
This company must be working around the clock to get a refined quality. My dress was greatly designed while being cheap. I will always shop again from the site because they make me happy and satisfied.
Yes! Certainly I have fallen in love with Eric dress. Since the first time I paid visit to this website, it has turned out to be a quite nice experience with them. Products are no doubt of extraordinary quality and this site keeps bringing me back over here! Too much amazing! :)
Ericdress offers a varied supply of merchandise suited for every life style. The products are honestly depicted and well made. Shipping is fast and in most cases free. I recommend this site to anyone looking for good reliable buys.
Absolutely delighted with my dress. Not only is it stunning but extremely classy! The staff were outstanding and even got back to me when question had to be double checked. Thank you! An awesome shopping experience that most certainly won't be my last! :)) )
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
EricDress has a rating of 2.8 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EricDress most frequently mention customer service, full refund and order number. EricDress ranks 45th among Women's Clothing sites.
Hi, Ashley,
Good day. I've checked your order, the processing time id around 7 days and it has been shipped out on 16th by super saving. I think you should get the tracking information in your email box. As this is the international shipping and was shipped by the post office, it will take some time for them to renew the shipping information, you could check it again 3-5 days later. If you still had some other questions, please feel free to let me know at reviews@ericdress.com. Have a nice day.