After talking to someone in customer service I was able to resolve my issue with Ericdress and they have agreed to refund the cost of my items less the shipping fee which is admirable, shopping here might not be so bad. Thank you.
Made an order on Saturday, everything was packed yesterday (Monday) and my birthday shoes arrived today just in time for my birthday dinner! So their amazing service ensured my order arrived after one business day, love it.
My sister ordered for me with a $20 discount voucher and added gift wrapping plus a personalised message that a human hand wrote! Made my day feel more special, so thank you Ericdress!
Since it was a gift I'm not too fussed about the price though it is quite expensive for quality clothing. I would recommend this store for its clothing, service and nice site design.
I did not know that it was possible to get stiletto shoes. After looking at different designs in this site, the flower high heels got my attention and I went ahead to order them. I got them in no time since they were already made. Lovely customer service must also be applauded.
I ordered some wedding shoes from EricDress, and they are beautiful, and have good quality for the low price I paid. The service was awesome too! They were able to change my order after I had placed it, because I decided on a different color. Will be shopping with them again!
I ordered a pair of shoes early March 30 days later, I'm still waiting for it!
The order's processing started the day after the payment was done and the delivery was supposed to take 10-20 days maximum.
I contacted them several times and they keep telling me to track my order and check with my local post office but the item appears as being stuck at the same export hub for a month now... isn't a convenient excuse for them?
I never had any issues with receiving any order before Eric Dress.
This is by far my worst experience! This is a scam company to avoid! Waste of time and money!
My star rating is based on the average of following
1. Quality products - The dress I got was fit and well tailored
2. Excellent service - The customer service were responsive and helpful
3. On time delivery - it took 11 days to get it.
4. Nice price - 61 USD for a pretty dress.
Nothing but perfect
I ordered two beautiful dress for my niece that were on sale. The prices were great, the discounts were ones you don't find in stores. The postage did take a little while because it was shipped from overseas, anyway, everything is fine.
I have bought some clothes here as gifts for my friends many times, and those are among my best decisions ever. Girls are both happy with the stuffs, even get back to buy some more later. All items are sophisticated and very high quality products, look exactly like the image and description on the site. Everything is perfect, from products to service. Customer service team is also very enthusiasm; items was delivered on time without any lost or harm. You can also get some discount when register a new account, 10% or more in some occasion. Certainly will back in the future.
Extremely helpful and patient online chat service. After sales service is also tops, no problems at all with refunds and other queries. Shipping takes a bit long but I live at the opposite side of the world, so not their fault! :)
They never send your items, and their customer service is terrible. I ordered a tux with expedited shipping, expecting it within 3-5 business days. It has been 3 weeks. I payed 38 dollars for the faster shipping. The tux was for my son, and we haven't received it. Eric Dress hides behind the covid shipping delay, so you wait too long to get a refund when your items never arrive. They are a Chinese business, so this could be chalked up to the average 25 day wait times, but they haven't been any help as they just keep asking me to give them my order info, and then saying I'm giving them the wrong info.
Ordered dress July 25th money taken out of my account but never received shipment information or product! Don't waste your money or time on this bogus site/app this is all the info I keep getting when trying to track my order
I am very happy and will be happy if you also owned this two ways of wear style beige boots in your wardrobe. You can always have perfect shoes available. The material is unique; they shipped very early and arrived at my home in record time.
I had some bridesmaids that could not afford to buy the dress I found at David's Bridal. My mom got on the internet and found this dress for a fantastic price. The sizes run a bit smaller so we bumped everyone up one size and so far they fit almost perfectly. The alterations will be minimal and the quality was so much better than the original dress. The colors are outstanding. My mom is ordering her dress from here, too. I will definitely be recommending this site to all my friends for their prom or wedding dresses. Thank you Ericdress for helping me to make my special day beautiful.
I love ordering dresses from this site. They are prompt, reliable and the orders always arrive within 3-4 days no matter of my current location around the world. Once i received a duplicate of my order and was afraid they would charge my card twice. I contacted tbdress, but they said it was a mistake on their side and i could keep them or donate them to an orphanage.
P.S. The shipping rates are quite impressive regardless if you are located in Asia or Europe.To top that, my orders never took more than 3-4 days. So, imagine ordering on Sat and having the order by Tues! Unbelievable!
I place an order they didn't have the items they never send me back my money or the items. My ordered was worth 208$ without tax. I am very discussed to see how others are still from people who don't even have.It's a damn shame my God punished you thief.
Horrible experience. Followed their size chart exactly. Dress was 6 inches too small in bust. $500 in phone calls & I'm stuck with the dress. Told me to send pictures to prove it didn't fit. I did so. Not good enough, they sent a ridiculous list of instructions for the pictures. They insisted they sent the size I ordered, but the labels had been removed prior to shipping. Black market, stolen dresses? The dress itself is absolutely gorgeous, beautifully made, extremely high quality. Definitely a black market designer dress.
How beautiful applique! Material is also very good, I can't wait to wear it then suddenly surprised to find that changes a lot of young, short dress than long gown may seem a bit more playful and doesn't need so solemn, overall a very pleasant shopping, this time I will continue to support the site, and strongly recommend more good friends.
Two months ago, my friend had a very attractive dress, I asked her where she had bought it. She had it from Ericdress I am usually into mall and boutique shopping but this time I had to change. We underwent an ordering procedure of which she guided me. I got a purple color so that we would not look same every time we are on the dresses. The long story shortened, the dress was delivered a month ago, It looks well designed, well sized and well packed. I had no friction with the site's customer care group. It took a little longer to arrive. However, for its quality, I would accept the length of time it took.
If you do not want to be aggravated do not order from this website. Their sizes are incomparable to US sizes. Ordered one size too big and came in 2 sizes too small. Very lax on customer service. Could not get a response until I disputed charges. Finally got Email giving me return information.
Sending items back today will see if I get refund. They do not tell you that everything comes from China and noone speaks fluent English
I bought this dress for a Charity Ball, was a little hesitant at first but it's a beautiful gown and an almost perfect fit, needs taken up a little and that's a relatively simple job. I've not worn it yet, I'm so looking forward to the ball and wearing it.
Also, something to bear in mind when buying gowns from abroad, you have to pay import tax which adds to the final costs.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
EricDress has a rating of 2.8 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EricDress most frequently mention customer service, full refund and order number. EricDress ranks 45th among Women's Clothing sites.
Hey dear,
Firstly, thnks for shopping with Ericdress.
It’s very disappointing to receive a... comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!
Best wishes
Ericdress Team