EntirelyPets

I ordered my pet's medicine it took them a month to respond back to me then once they respond they lied and said the supervisor is never in the office they always sit they said they're small company so they don't know How Thing's work why I didn't get my medicine for my dog for a month and also once I did get in touch with them they sent my medicine out said they was going to get it to me and ship it for free they end up charging me full price and shipping. The person that took the order a month ago is the person that always answered the phone and she acts like she didn't know what I was talking about every time I called like she was a different person. Do not order medicine from these people if you need it faster or you need it for your pet health they don't care and they don't even try to fix the problem in a efficient timely manner so if you care about your pet do not I repeat do not order from them

I placed an order for one dose of a topical flea medicine for my epileptic dog. I was sent, and billed for, two of the doses, which arrived the day. Company blamed their error on me bb

Every time i place an order something goes wrong. They don't communicate when something is out of stock. You CANT go into your autoship to make any changes. Has been this way for a very long time. Double billing is a huge issue, they don't get back to you when you ask them to when they are checking on a problem with your order. It is a shame. The folks are very kind on the phone but the follow thru and how it is actually run is a nightmare. I buy a lot of items, and the time and aggravation just doesn't make it worth it to me anymore.

I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can't cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.

I bought some Churu nutrition pouches for my senior cat. We tried one at the veterinary office and she seemed to like it. When I received the container from entirely pets I took one out and she ate about a half of the chicken one but within 2 minutes threw it up. After that, she would not have anything to do with it. I called them to return them and they said because the container was opened they would not take it back. Each little envelope in there had not been touched just the bottle had been opened. This is a terrible return policy, how can I help that my cat threw it up and did not want anymore. Now I've paid $40 for something I cannot use. So don't buy here thinking that you might be able to return it like chewy because they won't

I used them for a year and built up some loyalty points. When the time came to use them the code they sent me did not work. Sent a note via email since No one ever answers a phone and they simply told me to do what I did. Waste of time, cancelled monthly order and going elsewhere.

Tried to order a product online, at checkout it said there was an issue with the card, order didn't go through so no order number. I checked my card and found I only had $38 and some change on it order total was $51 and some change later that day account was at $0 and after calling card company found out entirely pets took the remaining money on my card and will not work with me to get it back. The card company has proof it was a withdraw from entirely pets and gave me an 800 number for them to call so I can get my money credited back but entirely pets will not do anything to resolve. I've never had a place take my money like this totally not safe to do business with entirely pets. I will be contacting the Better Business Bureau
Zero stars! They're scammers!

Bought a product. 2 weeks go by and receive email stating out of stock. Emailed several times. Called several times only to have to leave a call back number. 2 months go by and still no word. Finally got ahold of them 6 weeks after order placed. Still out of stock. Customer service not helpful at all. I e been buying from this company several years, never had an issue until now. Had to cancel and go with another company. Will not use this company going forward.

You placed your order and if that item is out of stock, they don't tell you no email notification or anything. So you have to waste your time reaching out. I just did online chat with them about my order, and they said it's out of stock and coming in next week so i told them I wanna keep my order. My order never came. This is 3rd time. They never ever send you any email of purchase or shipping or anything. Only reason they can survive because some of their meds prices are good. But if your item is back order... then be ready to waste y our time. You will never ever know if you item is still coming or not. I really hope this company go down. Plus everyone seemed having bad manner, rude and no idea what they are doing. If you can, just stay away. You will regret using this company.

While I do not question all the negative reviews for this place. I purchased glucosamine chews that were in stock. I called the 800 number just to be sure it would not take forever as previous reviews stated. Agent checked stock and said it would ship same day. It Sure did! Best price and NO TAX to boot! Would buy again.

I purchased heart worm medicine for my dog. It never arrived. They say it was delivered but I never got it. Every other company I've ever dealt with just re-sends (this doesn't happen much though, but occasionally). I called them when I didn't receive it and they told me it was delivered but that they would re-send it. I never got the medicine nor did anyone contact me. When I called again they said they wouldn't re-send or give me my money back. Do you want to risk the same experience?

Same order, 5 years in a row with free shipping. Ordered Dec. 31,2018. Shipped 3 days later according to website. Went to post office inquired 10 days after ordering. Contacted them again and finally received email today that no free shipping on this item anymore. They would not honor invoice with free shipping notated.

If I had not gotten in touch, who knows. Told them lost a long time customer, I'll shop elsewhere now. Asked to speak with supervisor and of course none there.

Stay away from this place unless you want your items crammed into a too small box and damaged to the point the seals break and contents spill out in the box. This has happened twice and I am done with this company. Oh, yeah and their billing is a scam as well as the products they advertise ( continually over time) that they don't have. Do yourself a favor and order from reputable companies.

This is a bogus company, they take your money and never send you the order. Try calling them at the number listed on the web site! Or try email! Good luck

I am happy to have found Entirely Pets. Although I'm quite happy with the other auto-ship they use regularly as well as the store I shop at regularly, Entirely Pets was definitely a good find. Their prices are quite competitive and they have good sales but seems to be going on often although I've only been on the site twice. However both times I have made an order and it is my second order in only 3 weeks. I had some trouble with their website in placing the order that was a bit frustrating but in the end it worked out and their shipping time was reasonable so overall I was happy.

It's been a month over since I placed my order and I have not received my dog's prescription with many phones calls to Entirelypets.com company, 3 representatives promising express 1-2 day shipping because he was out of medication and still nothing. I was not informed of a back order, or a limitation to a certain prescription quantity. My dog had no pills left to take so I had to take my business somewhere else that was 100% more reliable. The reps kept telling me each time that three order was going to be sent out that day and I would get a confirmation email but nothing.

Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.