EntirelyPetsReviews 638

Absolute worst
Absolute worst! They lost my payment info & kept sending emails that I hadn't paid for my order. I called & gave payment over the phone. Still didn't receive my order a month later. I ordered pet toys, shampoo, and prescriptions. Everything was on backorder. I only received 2 items of the 10 things ordered and they were late. They didn't fill my pet's prescription for the last 2 refills. They truly suck.

Long story short, I confirmed and submitted an order with a 15% discount. They charged me the full amount instead, which made the order more expensive than where I'd usually get it. I immediately emailed them to correct it. No response. A week later I followed up. No response. I sent a 3rd email to cancel the order altogether since they were shady in two ways at this point. No response. I called, and the phone would make an off the hook sound half the time. Then the other half it would go to a recording that said to please hold, no matter what time of day or night, and nobody would ever answer. The Chat link on their website didnt do anything. After over a month I still had no product and no communication. At 2 months they sent an automated email saying my order had been shipped. TWO MONTHS? These are prescriptions! You can't just send them whenever you feel like, especially after clearly receiving multiple emails that you overcharged and to cancel altogether. I had to file a dispute with my credit card to get my money back, and return the box to sender unopened. Still no responses to new emails. Still no phone lines that were answered. AND when logged in, there were no orders listed in my history at all.

Now, a year later, I got a fraud alert from Chase, and email alerts that they're faxing my vet. They've tried to ship me the entire order again and tried to charge me again, despite no way for them to be contacted. I had to mark it that it was, indeed, fraud, and close my credit card account. This is a garbage company you should never ever support even if you've been one of the ones who had luck getting what you ordered and being charged correctly, because this company has no morals, and should not be in business. Oh, btw, finally got through on the phone line. The woman ignored everything I said about the history of this account and tried to just blame me for having autoship on from my original order. Right-- the order you ignored all 20+ emails and phone calls to cancel, the order that was returned to you. The order that was disputed and charged back. The order on the account that you erased all history of and left me no way to cancel on my own OR with your help. Scammers are scum.

I ordered a see-through Elizabethan collar on March 13th and paid for 2 to 4 day shipping. On or about April 2nd I called to inform the company the collar still had not arrived. I was told that it would be shipped out immediately and I would be refunded my shipping charges. As of today April 9th the collar is not here. This is not a well-functioning company and my last call was disconnected. Do not put your trust for your loving pets in this company's hands.

Utterly and bitterly disappointed in website and difficulty ordering. Did not seem to be always a problem. But lately it is every time. C/S reps courteous but often struggle to explain and address problems. Asked SEVERAL times to speak with manager who could not take time to talk to a customer because "He was busy". He/she had the rep (who sat next to the manager) relay the info so the rep could "answer". PATHETIC AND UNACCEPTABLE! My advice... upper management should take a good long hard look at the employees they have representing their company.

I placed two orders with Entirely Pets and attempted to use my $5.00 reward on both occasions. Both times my online total was showing the $5.00 discount and when I received my credit card bill, the $5.00 was not taken off. I called on several occasions and was told my credit card would be credited for the $10.00 which it was not. I emailed customer service with all copies of my paperwork and still was not credited. This company's customer service and online ordering system are completely fraudulent. I recommend shopping elsewhere!

Boy howeey! This company sure knows how to make a dog happy. Everything arrived on time and well-packed. Elsa loved it!

Ordered KMR powder for a cat rescue with kittens. Have ordered many times from this company as the prices are good.

What an awful company! Ordered medical items for my dog in desperate need. This company took my money but didn't actually have the items in stock. They will not answer phone or return emails. Almost 4 months later still nothing! Finally they told me they issued a refund and I would receive it in 7-10 business days and this was also a lie! DO NOT ORDER FROM HERE!

I have ordered collars from them in the past with no problems but lately their customer service has been terrible.The first two collars I ordered this year I hadn't heard from them in almost a month since I had ordered the collars so I was checking to make sure there was not any problems with my card.The woman on the other end yelled at me and told me I had a attitude and that it was only 7:30 in the morning okay I did not feel I had a attitude but finally got my collars. Today I get a package in the mail with a collar I didn't order. I look at my bank acct and they charged me on march 22.So I call the company explain what has happened and she once again tells me I have a attitude and tells me she can not help me with out a customer order once again I explain I didn't order it she tells me to look for the invoice in the package I tell her there is none. She accuses me of lying. I ask to talk to a manager 3 times because she keeps telling she can not help me. I finally gave up and called my bank. I don't think I will be ordering with them any more.

We've been buying these for the last year. So far we're impressed with the value and quality of the tags. They are light & pliable no pests thus far.

Wish I would've read reviews on this company before placing my order. Placed an order on 2/5/21 for 3 items. As of 2/13 the order hadn't been shipped, so I called to check on it. Was told that 1 of the items, Sure Grow, had been back ordered BUT THEY JUST GOT IT IN and it will ship to me on Monday (warehouse closes for the weekend). Got an email today, 2/20/21, that my order partially shipped. What item wasn't shipped? The Sure Grow! Called customer service & was told Sure Grow is back ordered, so the 1st customer service rep lied to me. They had not just gotten it in. Customer service rep said warehouse manager would call me on Monday.

Cut to today, 3/16/21... No Sure Grow, no call from warehouse manager, no emails from Entirely Pets, nothing from anybody. Call company. Customer service rep says they have the Sure Grow, but they couldn't ship it because the authorization on my credit card expired. YES! BECAUSE I PLACED MY ORDER ALMOST 6 WEEKS AGO! So, no email or phone call telling me they needed to update my credit card. They just never would have shipped it. Seriously, this company is the worst. Please do not support them. They will never get another penny from me.

Never got my pets medicine.
Waited over 2 weeks.
Diffrent excuse every time I called. I called 6 times over 2 weeks. The tracking number stated item never reviceiveded from shipper

Yes I received my order, but I've tried for about a week to feed it to my dogs and they keep throwing it up. I purchased the puppy formula and the dr. Marty's natures blend. I makes a half a cup of food with a quarter cup of warm water let it sit for three minutes. I mix it in with their dry kibble, they love the taste but about 20
Min later they throw it up. I can't feed it to them.

If I could give them 0 stars I would! I ordered from them because emu dog needed an ear wrap for an aural hematoma... it took a while to even arrive (wasn't even needed anymore) and also it didn't fit. So after receiving confirmation that if I returned the item (and paid return shipping) I would receive a refund. So, the next day I sent it back and received confirmation that they received the package. I waited about a week and still no refund. I love-chatted 2 separate people who acted like I never sent them the item back. They changed their story once I sent them screenshots of the USPS tracking. So, after that I waited another week, still no refund like promised (live-chat said 3-5days). So after talking to about 4 people on the phone and being told different (longer) times to expect my refund it has almost been a month since they received the package and no money back. I also can't get any customer service rep on the phone to talk about this either. Pitiful customer service each time is a different lie as to why my money hasn't been refunded

Really liked the website. Got a good discount and like they have recurring order capability. Had the specific products I needed. Ordered 2 products and after a week went by, when I realized I hadn't received the order, I called to inquire. The items had just shipped and was told I would receive the next day. Called 2 days later and was told my order was actually shipped the day I was to receive. And that Fed Ex was slower in delivering because of weather. I ended up getting that day. In my initial conversation with them, the rep did say they were switching their system around. I will order from them again, but not cut it so close with my timing, in case it takes a little longer. I'm assuming it was in the redo of their system that it took a little over a week to fill my order.

Terrible customer service, the calls and Emails go into black hole, no answer.
The product was falsely listed as in stock, after waiting for a week for shipment, it showed out of stock. Then it was back in stock and two weeks later still no shipment.
If you value your pet's health don't shop here, the delays can literally kill a pet who needs the medication. They should not be in business at all, they don't know how to run a business.

The quick release pinch collar works exactly as I had hoped! I use it as a training tool. I received it two days after placing the order whereas I was waiting 10 weeks from another company for the very same item! Service has always been great!

Easy and smooth transaction. Received my items in a timely manner and the products are in excellent condition. Will definitely buy from again.