EntirelyPets

Products were exactly what I ordered. They also sent along some samples of other products for my dog to try. My only problem was that I was supposed to get my shipment within 7 days. This would have been fine because my dog ran out of his medicine exactly 7 days after I ordered. Well, I didn't receive them for 9 days, therefore, I had to go buy some more at our vet which was twice as expensive. Otherwise, I'm happy with the product and the price.

Ordered a life safer product for my dog, they charged the money and then let me know they did not have it. I requested to cancel the order but they did not refund me. Emailed them more than 20 times to get my money back, after days they replied they were processing the refund. It was not true. I still wait for my money to be refunded. I involved my bank and they are encountering problem as well for the lack of response of this company. This is a huge scam that should be shout down immediately.

My order was cancelled after waiting several days to get tracking info i decided to call to find out about my order just to hear that what i ordered they did not have in stock. Which wouldve been nice if someone there would have contacted me. At which time i told them if its not avail to cancel the order which they did but its been 2 weeks and im still waiting for my refund. Very unhappy with my experience.

I placed an order 3 weeks ago. Nothing on their website said they were having any issues at all. It said my order would be shipped in a couple of days. My order never got processed and it took me over a week of calling and sending many emails to finally get through to somebody to cancel my order. They never did reply to my emails. I have ordered online from many companies over the years and have never come across such horrible customer service. I will never order anything from them again and I highly recommend everyone stay away from this company if you actually want your items shipped.

Very unethical and poor Customer Service. They quoted a price, which I based ordering a subscription on. When the next shipment was sent. It was 10% more. I asked why & they said they made a mistake on the original price. Well, I based my decision to subscribe on that price! When I asked to cancel my subscription and refund me the 10%, they refused. I started out trying to be polite with their Customer Service, assuming they would make their error right, but after 20 minutes of back & forth, and totally refusing to acknowledge that this was classic Baiting & Switching, they hung up on me. Unbelievable! Avoid this company - worst Customer Service ever.

Don't purchase from this company. All last week I was trying to get a refund on a product. They sent me the wrong product and I refuse to pay the shipping back to them (since it was their mistake). Jaz was extremely unhelpful in the situation --- sending vague emails with promises he didn't intend to keep. I purchased off of Amazon - was sent the wrong product - and then told the product was out of stock. Unacceptable. Terrible customer service. They are only in the business to make money.

I made an order 4. 11. 20 and by 4. 28. 20, I'm still waiting for a response to where the medication was, do I need to make a new order, was my order cancelled. Waited online for over 30 minutes to talk to someone who then promptly hung up when I was refreshing my computer (because it froze for a minute) in order to get my order number. She didn't even say call back when you're ready or anything, she just hung up. I only resorted to calling because no one was answering my emails even after 10 business days.

I bought the items using auto-ship and coupon on their website, so i got 25% discount; it allowed me to do it without any warning or restrictions. Later on i was contacted by one of their customer service rep, says it is a glitch in their system and i needed to either take only 15% discount or cancel the order. So i asked to please cancel the order, because i could get a better deal somewhere else. And they told me they will cancel the order, and the pending charges on my bank account will fall off after 3-5 business days.

Today I found out the charge is posted, and I had to call my bank to dispute the charge. So apparently, they let the charge went through instead of void it even though i have asked to cancel the order, and they said they did. Lies all around. Will never purchase from them ever again.

Be careful of their amazon seller account as well: EntirelyPets