EntirelyPets

I always buy probiotics from Entirely Pets. Items from Amazon are often sold by small merchants of questionable sources! I trust that this company stands behind what they sell. The price is great too!

Ordered a cat scat mat and probiotic paste from Entirely Pets. Currently own several scat mats and they work great to deter undesirable behavior. The probiotic paste was first recommended by our veterinarian and it worked miracles on our one kitty who suffers from irritable bowel syndrome. Her stools are a challenge to keep firm but this paste did the trick! Entirely Pets does an amazing job at offering a wide variety of products at a competitive price and I have shopped with them for over 10 years. I would have given them a 5 star rating; however the shipping takes longer than other on-line sites to reach me.

What an awful company! Ordered medical items for my dog in desperate need. This company took my money but didn't actually have the items in stock. They will not answer phone or return emails. Almost 4 months later still nothing! Finally they told me they issued a refund and I would receive it in 7-10 business days and this was also a lie! DO NOT ORDER FROM HERE!

Site offered a discount shown on final screen before completing sale. When I got the emailed receipt, I was overbilled $6. I telephoned and person said he would correct the error; I asked for a corrected receipt which he emailed me in a few minutes. BUT he never issued the $6 credit to PayPal. It has now been almost 2 weeks and he has not responded to PayPal or two a second email I sent. Worse case I will submit a complaint through Bank of America but what an aggravation. It also appears they have shipped only half of my order but cannot confirm that til delivery later this week. Also no reply to an email inquiry regarding shipment.

Wish I could cut this company some slack with the COVID crisis, but after multiple opportunities they have proven unreliable and unable to communicate with customers. Ordered pet meds on 3/11. Didn't get any confirmation that my vet had confirmed prescription (which they had). No update on order or delivery. Order is "pending". No emails about delays, etc. Multiple calls and emails unanswered. I disputed with my credit card as I don't think I'll ever see a refund from this place. Buyer beware...

I wish I could give negative stars. This was absolutely THE WORST shopping experience I have ever experienced. The customer service is appalling, rude, and basically besides that non-existent. They do not answer your phone calls, emails, or messages. They lost my order, and I had to finally live chat with someone to have it figured out. It was supposedly shipped that day after we talked, but I didn't receive it for another month, I was giving up hope that it was coming at all. They also charged me an extra $40 for shipping, totaling $60 to Canada. Outrageous. I will never order from here again, and I will never recommend this site to anyone.

I ordered several products and unfortunately one was back ordered. I desperately needed all the other items as they were medications for my sick fish and could not wait. I phoned customer service and they released those items for immediate shipment. I was on hold for a bit but it was well worth it! The medications saved my fish and the back ordered item came two weeks later. My experience with EntirelyPets was a pleasant one and I can't thank them enough! I'll definitely order from them again!

Placed an order online for Greenies Petite Bones. The image on website clearly indicated a quantity of 192 bones. Received my delivery, in a timely fashion, of 90 bones. When customer service was contacted, Employee #69, or so he said was rude and said I was wrong. Spoke to a supervisor, Aaron, who apologized and said website had just been updated. He was more understanding, but product still could be returned if I paid shipping and a 20% restocking fee for their era. No thanks. Back to Chewy.com where the customer is treated much better.

This site has really good prices on pet food and treats. They do not carry every brand but they carry the treats my cats like (Greenies Digestive Care Salmon & Bonito Flakes). They have specials with good discounts but usually the amount you save either covers all or part of the shipping cost. Anyway I have gotten some great treats for my cats and they ship these items quickly, which makes us all happy. Check it out... your pet(s) will thank you.

Every time I have placed an order with this company they never have at least one of the items in stock. It happens with this company on a continual basis. It would not be a problem but the items are on back order for an exorbitant length of time! My latest order has now been on back order for over 5 weeks! Sorry but IMHO that is unsatisfactory. Now I see why they lose customers and have poor reviews! I am surprised they are still in business.

They are crooks and scam artists. In March, I ordered hydrogen peroxide for $19.12. They took my money. It is now late September. The product never came and no refund was ever issued, despite countless time wasted on emails and phone calls to them. When I could reach a customer service agent I was always told the refund had been issued, but neither my bank nor PayPal has any record of a refund. They are liars. Avoid them like the plague. Small Claims Court in my town is on hold for COVID 19, but as soon as it reopens, I'm suing them.

I placed my order 3/28. After 2 weeks I got 1 out of 10 items I ordered. I was told today 4/13 1 item is discontinued. I am wondering where the other 8 items are? I have emailed and called customer support. I was told days ago they would send another order via overnight but it never came. I am being told again today they are sending a 3rd overnight package. Now I am seeing these bad reviews and feeling like this company is a scam. Worst online experience I've ever had. They are blaming the shipping carriers but none of the tracking numbers provided to me were ever scanned by the carrier.

Many items on their site show as available when they are not. If an item in your order is backordered, they hold your whole order until that item is available (who knows how long that will be). The only other option is to pay an additional shipping fee to have the backordered item ship when it's available. Customer service is also the rudest group of people I have ever dealt with. Apparently there are no managers or any supervisors beyond the people that answer the phones. When you ask for a manager, they simply pass you off to the other rep sitting next to them. I will be using chewy.com from now on.

I searched their site for Iams Dog food and purchase online... after 2 weeks I received a back order notice then after another few weeks no response. When I called they conveniently stated they are not carrying the product any longer. So why didn't they notify me of this and they held my money until I called them to raise heck about the order. They had not reason for not contacting me. Furthermore, when I first attempted to contact them they were not avail - although their chat stated they were. Bad Outfit. Stick with Pet Smart or other options that are more reputable. Ron from Cedar Park Texas