EntirelyPets

I searched their site for Iams Dog food and purchase online... after 2 weeks I received a back order notice then after another few weeks no response. When I called they conveniently stated they are not carrying the product any longer. So why didn't they notify me of this and they held my money until I called them to raise heck about the order. They had not reason for not contacting me. Furthermore, when I first attempted to contact them they were not avail - although their chat stated they were. Bad Outfit. Stick with Pet Smart or other options that are more reputable. Ron from Cedar Park Texas

It has been rare that I've had such horrible service shopping online. An item I had ordered 2 months prior said it would be shipped in a couple days and I would receive a confirmation. 2 weeks later, I got an email that it was on back order which was fine, so I waiting a couple more weeks. No communication besides emailed ads from them came my way. I had to call them to receive communication on my order and they said it would be shipped out in a week. Now today, I had call again and the item was discontinued over a week ago. Then they claim that they sent an email the week prior that I had never received, stating this information. Terrible service. Will never recommend. The only good part of this was that their phone operator was professional and respectful.

I am writing this as a public service. During these difficult times, do not add more anxiety and frustration to your life. They may have good prices, but you will pay for it with your time and trouble. As of April 2, we are still trying to get either the products we ordered (dog supplements, $121 cost) on February 19 or a refund. We were told they were out of stock and would be sending out the product on March 9, and then again on March 31. Now when we call to inquire about the order, they are unable to find it in their system. This business was not functioning at a professional level before the Covid outbreak. It is now barely functioning at all. Their 800 number is "not available" at times and when it is answered by the company recording, it takes at least 20 minutes to get a person on the line. Please save yourself the extra anxiety and frustration and do not order from them.

I placed an order on 3/8, paid for expedited shipping, and waited. I've written to them 3 times and have only been responded to twice, neither personal but rather an autoreply. What's happened is they're out of what I purchased even though it stated in stock' when I placed the order. I asked them to provide the option to cancel or an estimate on delivery. They provided neither, rather a "your item should be in stock on" response. I understand times are unprecedented but a little customer service can go a long way. I'd never return to the site or recommend them.

I hope to share my experience hoping the pet loving community will benefit from my experience. I made an online purchase early June 2015. It is now july 2015. I have no idea if they would fulfill my order. This is despite my almost daily chasing for a definitve response. Perhaps they are not gear up for international order...?

If your pet need medication, like mine does, being Clueless about order is surely not smart business strategy for business owner? It is an emotionally trying purchase as I want to do right by my pet. Do consider carefully your choice of online store.

Sabrina
Singapore

Horrible customer service. Do not order from them unless you know exactly what you are ordering and the product is in stock. Waited almost 3 months for an item on back-order, In the meantime, the price was lowered, but I was still charged the old price when the product shipped. Called and questioned it to no avail. Customer "service" rep was named Chase and he was terrible.
UPDATE: Called again and spoke with William. He was very helpful and did give me a credit on the previous purchase and a discount on a new purchase. He was very helpful!

Good price, but terrible, incompetent service. I ordered 2 items for auto ship, in quantities great enough to qualify for free shipping. For some reason, they interpreted the order as 2 separate orders, so when they were auto shipped (on the same day!) I got 2 boxes, and had to pay shipping for both. Almost $50.00 for 8 bags of treats that totaled maybe 3 pounds. Why they chose fedex to ship 6 oz of treats is beyond me! NEVER NEVER again.

I had an issue placing an order on Labor Day weekend. I had received a $5.00 coupon and I also had a $5.00 Reward for spending so much money. The system showed them but only gave me %. 00 off. I went on the online chat & was told to call. I called & left a message - no response
I sent an e-mail and received a curt answer from *. When I responded to that he never answered. I have since sent 2 emails and no one has answered them.
A reward is an incentive given for money spent - you should be able to use it along with coupons. If not then why won't they even give me the courtesy of a response.
I suggest that people go to Chewy.com.

*Personal information redacted by admin

I spent over $200 and never would buy from them again. The items I bought were supposed to be buy one get one free. So I purchased 3 and in turn should have gotten six right? Nope, they sent 3 and one(a bone) looked old and had an odd color tinge to it. When I questioned them they said they would send out the additional ones, but nothing about the color issue. They sent it out but only 1 when it should've been 3 more. You would think they would have just refunded me the money for the cheap bones since I spent so much.

Ordered fish mox forte to come to me in the uk.
Entirely Pets dealt with my order very quickly, very securely, double checking with me that I was actually the card holder ordering.
Very grateful to Entirely Pets for shipping to the uk as not many places do.
Also the order arrived very quickly considering the distance and arrived very well packaged and secure. I will most definitely be a return customer and will recommend you to everyone!