David J.

Took my money but never delivered. Contacted customer service who told me they would contact their delivery team and check it out. That was the last I heard from them.

Do yourself a favor and believe all of the negative reviews posted here and stay away from this company.
They love to take your order but hate to fulfill nor communicate about it.
I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month.
Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.

STAY AWAY... needed meds for my dog... though 2 meds ordered (on same order) I only received one. They claimed to receive only one prescription/approval from vet... Hmmm... had them request again and 4 days later still nothing so called... still say didn't receive. Spoke with vet who assured me that he had sent approval twice. Had to cancel the one and get elsewhere (reputable company Chewy.com) and am still awaiting refund form cancelled item. Most interestingly, they never communicated anything to me, i had to wait for order to come missing one item then chase them down to find out what happened... Terrible customer service and no communication... VERY FRUSTRATING