• Blossom Flower Delivery

Blossom Flower Delivery

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Overview

Blossom Flower Delivery has a rating of 1.06 stars from 847 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 246th among Flower Delivery sites.

  • Service
    580
  • Value
    547
  • Shipping
    539
  • Returns
    441
  • Quality
    486
Positive reviews (last 12 months): 1.4%
Positive
8
Neutral
3
Negative
548
341
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • To add insult to injury, their customer service was nothing short of a nightmare.
  • I ordered flowers from blossom flower delivery for a funeral for a veteran.
How would you rate Blossom Flower Delivery?
Top Positive Review

“Should have read the reviews first”

Alexis S.
8/21/23

I guess I should have read the reviews before I placed an order for a birthday flower delivery. However I ordered flowers to be delivered to a sweet 92-year-old lady on a friday. It was guaranteed they would be delivered by 5:00 p.m. at 8:30 that evening I got an email that due to low inventory they would not be delivered until Monday and please confirm that was acceptable. I was told they would add some extra designers choice flowers at no additional cost. This was completely unacceptable as they knew when I placed the order they had low inventory but did not tell me or offer me the option to switch my order to something else. They also waited until they were closed so when I responded I got an automated email. I asked them to yes please deliver the flowers but that this customer service was atrocious. On Sunday I received an email stating that they still needed confirmation to deliver my flowers. I had already given them confirmation but I told them again to please deliver the flowers that I had already paid for. Their solution to being late was to give me a $5 refund which was only one third of the delivery fee let alone the price of the flowers and offer me a $5 coupon code off of future orders. I assure you there will be no future orders.

Top Critical Review

“Absolute Trash”

Maria P.
2/29/24

I ordered flowers Monday morning-I payed extra to have same day delivery as they were going to my aunt in hospice and I wanted them there ASAP! Well today is Thursday and they are just now out for delivery. When I called customer service furious they offered me a $10 refund 🧐 DO NOT USE this company! Absolutely HORRIBLE! And I have no idea what the actual flowers look like! Hopefully they reach my aunt before she dies 😞

Reviews (847)

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Other

Reviews that mention popular keywords

customer service (256) flower delivery (117) day delivery (58) flower arrangement (41)
Thumbnail of user mariap3061
1 review
0 helpful votes
February 29th, 2024

I ordered flowers Monday morning-I payed extra to have same day delivery as they were going to my aunt in hospice and I wanted them there ASAP! Well today is Thursday and they are just now out for delivery. When I called customer service furious they offered me a $10 refund 🧐 DO NOT USE this company! Absolutely HORRIBLE! And I have no idea what the actual flowers look like! Hopefully they reach my aunt before she dies 😞

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Thumbnail of user lairey358
1 review
0 helpful votes
February 9th, 2024

Order flowers on Tues to be delivered on Thurs. Called at 3:28 no flowers. Told they would be delivered by 7:00 pm. No flowers. Called Friday and told will be delivered between 10 and 11:30. Told delivery man had too many to deliver. They came by FedEx. Arrived at 12:15. Some were smashed. Thought I was dealing with a local co. Not from Bogata; Columbia. Would be out of luck if for a wedding or funeral. DO NOT USE THIS BUSINESS.

Tip for consumers:
Actual location of business.

Products used:
Flowers that were delivered to a friend.

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Thumbnail of user sabrinad241
1 review
0 helpful votes
February 24th, 2024

I ordered flowers for a funeral multiple days in advance. The day of the funeral they emailed me and said they were having difficulty with my order at the time they were supposed to deliver. No one called me. When I tried to call back I waited over 45 minutes and they never sent my flower. They tried to keep my money and offered to send the flowers at a later date Absolutely horrible company and hopefully goes out of business.

Products used:
I didn't get what I ordered

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Thumbnail of user frankc2099
1 review
0 helpful votes
February 5th, 2024
Verified purchase

The flowers were nothing like what I ordered. I was so embarrassed by the flowers that were delivered for my wife's birthday. I ordered a dozen red roses and paid extra for delivery before 11 am. Two the of the flowers were red roses. The rest were pathetic wilted red and other flowers of different colors. The flower were not delivered until 6 pm. They offered credit for a future purchase. That will go to waste. I'll never let Blossom Flower Delivery embarrass me again.

Products used:
Flowers were not what I ordered.

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Thumbnail of user michellesterling
1 review
0 helpful votes
February 16th, 2024

I have attached the chat conversation, I had with you being told that my order refund was initiated and that I a representative from the billing department will assist you with the refund process. Now you are charging me for this. That is my complaint. How is this my fault when one you told me in the email you did not have the supplies to fill the order and then after I initiate the cancellation you still fill the order, that is not my fault nor should I have to pay.

Tip for consumers:
There is clearly a problem with your system and how you track cancellations. I show cancelling my order in plenty of time then 3 days later you fill the order and charge me.

Products used:
Please refund my money

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Thumbnail of user ns342
1 review
0 helpful votes
January 16th, 2024

The arrangement I ordered is nothing like the photo online. I was completely embarrassed when my mother in law sent a pic of the flowers to me. I was humiliated! Never order from this company. They placed a large now in the arrangement in lieu of flowers, plus the arrangement delivered has 1/2 the amount of flowers. Extremely horrible job! My 1 year old grandson could have done better!

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Thumbnail of user tf521
1 review
1 helpful vote
January 19th, 2024

I saved my energies for my Better Business Bureau complaint, but feel the need to share my warning every place that I can. Do not trust this company with any floral orders of importance. After 10 days of dealing with this company for a very simple floral order for a funeral--the family of the deceased has no flowers, I am out $100, and I am completely exhausted by the run around I have been given. PLEASE don't risk it!

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Thumbnail of user vladaz2
1 review
0 helpful votes
January 6th, 2024

My father had flowers delivered to me, but there was a huge mistake. I didn't receive the bouquet for my birthday, and nobody even called me. I had to figure it all out myself. The bouquet was terrible, as was the service. And all of this costs a lot of money. I don't understand how you can have the conscience to charge so much for such poor service

Tip for consumers:
My father had flowers delivered to me, but there was a huge mistake. I didn't receive the bouquet for my birthday, and nobody even called me. I had to figure it all out myself. The bouquet was terrible, as was the service. And all of this cost a lot of money. I don’t understand how you can have the conscience to charge so much for such poor service.

Products used:
Flowers and balloon

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Thumbnail of user happyhilda3217
1 review
0 helpful votes
April 19th, 2024

They are horrible. Didn't deliver on the day I requested. It was a special day... NOT! I had the city noted wrong. They never contacted me, it was a hard stop for them. Didn't even google it! I requested a re delivery still nothing a week later and they are giving me a hard time about a refund. I'm doubting I'll get one. They are thieves! Stay away like the plague! If there was lower than one star I'd choose it.

Tip for consumers:
Horrible service all around, never got the flowers and they aren’t wanting to refund me.

Products used:
Flowers but never recieved them

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Thumbnail of user laurac3275
1 review
0 helpful votes
February 23rd, 2024

My partner paid $191 Australian ($124.48 Cdn) for a DELUXE Pink arrangement- I received a small arrangement that had 3 carnations, 2 pink roses, 1 red rose, 2 small cabbage flowers and lots of greenery - maybe $7.99 at a grocery store- when I sent him a pic he lost it as not only did it look nothing like the pic he chose but it was Small- he emailed a few times and called - waited in que for 45 minutes only to receive " please leave a message" at the end …. Crappy service is an understatement and overpriced flowers
A floral delivery service that does not deliver on every level!

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Thumbnail of user irestorationandrenovations
1 review
0 helpful votes
February 15th, 2024

My order was never delivered on Valentines day. Could not contact anyone to get information. Only AI responds when you call, text, chat or email. I chose them because they had good reviews however, I believe the reviews are also by AI. Misleading, expensive and unprofessional service. Haven't received a refund yet. Do not recommend.

Products used:
1-800- FLOWERS

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Thumbnail of user maricrislogan
1 review
3 helpful votes
July 31st, 2023

This company is a liar first they called me to ask additional $15 to process my order so they can deliver on time which it didn't happened then second they sent me email that my mother in law received the order with message. But when i called her to confirmed she said she haven't receive the gift and knowing her she wouldn't write or leave a message like that! She never use word cheers OMG. Really! I am very disappointed plus refunding my money will took 2-6 business day how's that! Never use this service!

Thumbnail of user wyattbeckys
1 review
0 helpful votes
March 20th, 2024

My flowers were not delivered on the date promised, and not on the second date promised. And the price was ridiculous! Reaching customer service was an absolute nightmare. And when you finally do reach customer service, they are less than interested in actually helping you. Just the attitude of "oh well". Would definitely not recommend for any occasion! Your flowers would arrive faster if sent by carrier pigeons.

Tip for consumers:
Just don’t waste your money or time

Products used:
They finally delivered the flowers 3 days after the promised delivery date

Thumbnail of user alison.bucholz
1 review
3 helpful votes
December 29th, 2023

Scam! Avoid using this company (and their affiliated company 'Sunny Flower Delivery') at all costs! They reneged on their service after I ordered flowers for my sister for Christmas. Flowers never arrived, then they apologized and said I would need to pay more to allow for a local flower company to fulfill the delivery. I asked for a refund which led to numerous back and forth emails with a AI customer service bot. I deeply regret not having checked independent customer reviews before I used this company. Duped

Thumbnail of user andreau154
2 reviews
0 helpful votes
December 4th, 2023

I ordered from this company because of their same day delivery policy. It took 3 days for them to arrive. The flowers were not even close to the arrangement I had ordered. Worst of all the flower were wilted and brown from being frozen. Words can not describe how awful they were. What a total embarrassment that I sent them to someone. Only Mortician from the Adam's Family would like flowers from this company.

Tip for consumers:
Worst flowers ever. Terrible refund policy.

Products used:
Flowers

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Thumbnail of user maryu819
1 review
0 helpful votes
February 17th, 2024

Promoted on google as "#1 florist in Oxford, MI, Local florist in business for 30 years. I ordered funeral flower and spent extra for the deluxe version of pictured bouquet. Received what looked like a $12.99 grocery store bouquet.

Tip for consumers:
Never to use it!

Products used:
Floral Arrangement for funeral

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Thumbnail of user donnac3130
1 review
0 helpful votes
January 15th, 2024

Ordered an arrangement. Was told it would be there Saturday.
Was then email stating they couldn't do it til Monday. Today got a message they can't deliver and it is doing to cost me an extra $20 and still not delivered today.
This place is not a good place. Save your money. Call a local florist whether it is near you or the city you are trying to get flowers to. It also came up with Sunny Flowers Delivery
DO NOT USE THIS COMPANY!

Tip for consumers:
More knowledge on reviews for this company. Showing on the search page.

Products used:
Flowers

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Thumbnail of user tanyam628
1 review
2 helpful votes
January 2nd, 2024

This was the worst experience for delivery of flowers. I paid for guaranteed delivery. Didn't happen! The company tried to claim I didn't pay them. They told me my flowers were out for delivery and the family I was sending them to never received them. I get a text message telling me they will attempt delivery on the next available delivery date. When is that?! No additional information. Do not use this company! In my book they are LIARS!

Products used:
Currently shopping

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Thumbnail of user dawnk622
1 review
0 helpful votes
April 1st, 2024

I was charged for flowers never received. Called, emailed, no resolution. Four days later I am still trying to get a response.

Thumbnail of user kurtgrant123
1 review
0 helpful votes
February 18th, 2024

Ordered flowers tp be delivered to my hotel the day of arrival. Flowers never showed up. Unable to contact anyone but automated responses. Buyer beware... this appears.to be a scam site.

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Thumbnail of user jaker.p
1 review
10 helpful votes
July 26th, 2023

I should've read reviews before I ordered from this company. They are awful and will never forget what a nightmare of an experience I had with them. You name it, they suck at it. Communication, availability of products and services, and they will only refund $5 for inconvenience. Screw the foreigners who claims they are stateside but they have absolutely no clue what is going on.

Tip for consumers:
Never buy products from this company.

Products used:
Flowers

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Thumbnail of user ruthh873
2 reviews
0 helpful votes
February 6th, 2024

I had the misfortune to order flowers for a
Funeral from this awful company. Not realizing it wasn't a local florist. The arrangement was a joke with less flowers than a grocery store bouquet and over $100. Then when I called to complain they told me to take a photo of the flowers ( the service was the day before) and offered me a 10% refund. I told them to keep their refund that I would get more than $10 of satisfaction from writing this review.

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Thumbnail of user dianna.cervantez
1 review
0 helpful votes
November 28th, 2023

This fraudulent company scammed my elderly mother out of $88 and had a dollar store cup filled with overflowing dry dirt and some plant clippings shoved in it. They refused to refund her money. BBB complaint has been filed. Now on to the district attorney's office of California. Below is their information!
Blossom Flower Delivery
Address: 8135 Varna Ave,
Van Nuys, CA *******-5519
Phone number:
*******903
Alternate Business Name
Lime Vizio Inc
Business Management
Tim Kremen, CEO

Tip for consumers:
I've been on the phone for over an hour on HOLD!!! They just keep saying they are talking to their 'designer'...they are literally a call center, and could be anywhere in the world, as far as I know. Their customer service is ran by an AI bot.

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Thumbnail of user katherinet571
1 review
1 helpful vote
February 7th, 2024

Had a major surgery! A dear friend from CA who also had a major surgery sent me flowers to cheer me! This unethical business, left the flowers in a mangled box on our porch, did not ring the bell and we would not have even known they had been thrown there if the dog hadn't barked. They were already brown and wilting when we placed them in a vase. Completely browned by day two. Were delivered several days late. They charged her for flowers then charged her a separate delivery fee after the sale and had the nerve to request more for a tip! Unethical and completely unprofessional!

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Thumbnail of user nickn683
1 review
1 helpful vote
November 13th, 2023

I ordered $90 arrangement and even paid extra to upgrade to "deluxe" which was supposed to have more flowers and a bigger vase for our anniversary. My wife received what looked like $20 worth. It was one big flower instead of 4 and all green filler. It was less flowers than what the website showed as the cheap option. Called and emailed pics with my complaint. Was offered $11 in compensation. Going to have to dispute with Amex and will get all my money back. DO NOT order from these people.

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